Still Having Problems w/the New Baehr - BMW Luxury Touring Community
 
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post #1 of 8 Old Jun 20th, 2006, 10:17 pm Thread Starter
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Still Having Problems w/the New Baehr

OK, starting a new thread for an ongoing problem. I'm sure it's me, sure it's something I've done wrong and failed to do because Baehr is supposedly so bullet-proof. Here's the short story:

Purchased new Baehr K1200LT unit. Had 2 helmets professionally installed (Sierra Electronics, Troy, OH). Installed Baehr myself; piece of cake, but no sound out of the helmets. I apparently broke part of the pillion power connection. Returned unit to Baehr, who sent me a new junction box (or whatever it's called) at their cost, since I broke it. It's the small black box -- the piece that plugs into the rear wiring harness.

Received new unit today. Installed it. Plugged helmet into the front cable, key in, ignition on, radio on, no sound in freakin' helmet.

I've tried reversing the color-coded mic connection, which worked for one person in the previous thread.

Checked all connections in helmet and to the Baehr.

Any ideas, please?

Does anyone in Ohio or surrounding area have a Baehr? I'd like to plug my helmets into your system to see if they are the culprit. Know of any shops that service/repair the Baehr? The guys at National Cycle are helpful but they didn't test my unit like they said they would when it was returned; I've left them a voice msg this evening; they'll call me tomorrow.

PS: the helmets were not tested by the installer because they don't sell or service Baehr. I did get 30 seconds of sound in a helmet one time, using the old (broken) pillion cable. No sound since then.

Howard Schisler
2015 BMW K1600GTL
2009 BMW K1200LT - 60k miles
2012 BMW F650GS (sold)
2005 BMW K1200LT - "Gray Ghost", traded at 120k miles
2005 Honda Shadow 650 (sold)
AMA, IBA, BMW MOA. CCRs: Braselton 2006, Osage Beach 2007, Duluth 2012


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Last edited by hschisler; Jun 20th, 2006 at 10:20 pm. Reason: added details
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post #2 of 8 Old Jun 20th, 2006, 11:09 pm
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Howard, please take a few pics.

1) Baehr unit as it sits on your bike
2) Junction box - connection between speaker wires
3) driver cable from Baehr unit you are connecting to.

Maybe I can see something unusual.

The left headset speaker should have the long lead and the coiled cord should be attached to the left side of the helmet.



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post #3 of 8 Old Jun 21st, 2006, 11:20 am Thread Starter
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Quote:
Originally Posted by RaffyK
Howard, please take a few pics.

1) Baehr unit as it sits on your bike
2) Junction box - connection between speaker wires
3) driver cable from Baehr unit you are connecting to.

Maybe I can see something unusual.

The left headset speaker should have the long lead and the coiled cord should be attached to the left side of the helmet.
I'll take pix later tonight, Raffy. Thanks.

Last night's test was using one helmet, plugged into the rider lead (the long one, with the factory-applied velcro patch), using the bike radio only.

I've talked with National Cycle/Baehr USA today. Our plan is this:
1. Find another LT with the unit. Try my helmets. If helmets work, must be the unit or its installation.
2. Get the helmets tested at Sierra Electronics. They did the installations.
3. Return the unit to Natl Cycle. They will have to go find a K1200LT at a dealer or something because they no longer have one.

I've checked everything I know how to, and I think plugging my helmets into someone else's Baehr is the first, logical step but I'm open to anything at this point.

Raffy, your customer service has been great. FWIW, I'm not happy with Natl Cycle because they didn't test the unit when I sent it to them, as they said they would. $25 to ship and insure it. Instead, they took one look at the broken pillion lead and sold me a replacement junction box (or whatever it's called) -- but they did sell it at minimum cost, they said.

Howard Schisler
2015 BMW K1600GTL
2009 BMW K1200LT - 60k miles
2012 BMW F650GS (sold)
2005 BMW K1200LT - "Gray Ghost", traded at 120k miles
2005 Honda Shadow 650 (sold)
AMA, IBA, BMW MOA. CCRs: Braselton 2006, Osage Beach 2007, Duluth 2012


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post #4 of 8 Old Jun 21st, 2006, 11:29 am
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Testing the helmets would be the logical step as you mentioned.

What brand helmets are you using? Maybe we can help you take the headsets out and test them while they are out and see if there was an install problem.

I have another headset I can send you and you can test it with the Baehr unit and then you'll know if it's a headset problem or a Baehr unit problem.



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post #5 of 8 Old Jun 21st, 2006, 11:39 am Thread Starter
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Quote:
Originally Posted by RaffyK
Testing the helmets would be the logical step as you mentioned.

What brand helmets are you using? Maybe we can help you take the headsets out and test them while they are out and see if there was an install problem.

I have another headset I can send you and you can test it with the Baehr unit and then you'll know if it's a headset problem or a Baehr unit problem.
Both helmets are Nolan N102s.

After seeing what the guy at Sierra Electronics went through (lots of additional detailed installation stuff) to make the headsets fit in the helmets I'm reluctant to undo any of that. They are a two-hour ride from my house; I could easily go there and back in the same day, which I've already done once, and it's a nice excuse for a ride! I appreciate the offer but I'll pass on that for now. Surely Sierra Electronics has some way to test the helmets. I'll call them.

In the meantime I'll put a post on the main forum where more folks might see it. I'll ask about Baehr owners in the area.

Thanks.

Howard Schisler
2015 BMW K1600GTL
2009 BMW K1200LT - 60k miles
2012 BMW F650GS (sold)
2005 BMW K1200LT - "Gray Ghost", traded at 120k miles
2005 Honda Shadow 650 (sold)
AMA, IBA, BMW MOA. CCRs: Braselton 2006, Osage Beach 2007, Duluth 2012


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post #6 of 8 Old Apr 24th, 2007, 11:24 pm
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check your pins with a magnifiyng glass and see if any are spread way apart in the female side, this happened to me from the factory package, found several pins to wide, I just used a dental pic and pushed them closer together, matthew
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post #7 of 8 Old Apr 24th, 2007, 11:31 pm
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Ps helmet pins watch the color for color, I also bent mine out instead of straight for allittle tension and used electrical tape wraping the pin connectors so they dont wiggle out, also used black silocone caulk and black tie wrap to keep cables from secure where the main 5 pin comes out of the helmet...matthew
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post #8 of 8 Old Apr 25th, 2007, 11:43 am Thread Starter
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Roadcrave: thanks for the suggestions. This little problem was solved many moons ago, so we're in good shapre.

Thanks.

Howard Schisler
2015 BMW K1600GTL
2009 BMW K1200LT - 60k miles
2012 BMW F650GS (sold)
2005 BMW K1200LT - "Gray Ghost", traded at 120k miles
2005 Honda Shadow 650 (sold)
AMA, IBA, BMW MOA. CCRs: Braselton 2006, Osage Beach 2007, Duluth 2012


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