Zumo 665 a plesant surprise from Garmin; MP3 files not found, still common? - BMW Luxury Touring Community
 
LinkBack Thread Tools Display Modes
post #1 of 4 Old Nov 7th, 2012, 1:30 am Thread Starter
Senior Member
 
BecketMa's Avatar
 
Join Date: Jul 2002
Location: Tucson, AZ, USA
Posts: 3,522
Zumo 665 a plesant surprise from Garmin; MP3 files not found, still common?

A few days ago I received an email from the person who had agreed to me a new unit rather than the third refurbished unit. Garmin didn't have any new 665s so I reluctantly agreed to accept another refurbished unit

I knew he was aware that this unit also has a problem, that I refused to send it back under the agreement that if Garmin couldn't duplicate the problem, they'd send it back to me.

He cleared with management that they will replace this unit with a new one. Plus, they eMailed an attachment mailing label so that I do not have to pay for the return postage.

Somebody at Garmin cared!

This third unit I'm sending back was giving me the MP3 files not found message. Rebooting the unit, drilling down, if it found the files then starting the player again, at the beginning of the music files, again!

I just do not want to have to do that any more!! Rarely will I pull over to the side of the road, or exit off the road, kick stand down, lean bike over, and start playing around rebooting the unit. One hand off the handle bar while I'm rebooting and punching the screen, having to look at the screen, just not as safe as not doing that.

So. If these 660 and 665s are still unreliable, I'll sell the 665 and find something reliable and a safe way to hear music.

Is this still a problem? Playing music, are they finally reliable?

Best from Tucson
Bob

"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson
BecketMa is offline  
Sponsored Links
Advertisement
 
post #2 of 4 Old Nov 7th, 2012, 7:46 am
Lifetime Supporter
 
johnbaker15's Avatar
 
Join Date: Sep 2010
Location: Chelmsford, Ma, USA
Posts: 1,595
Re: Zumo 665 a plesant surprise from Garmin; MP3 files not found, still common?

Bob,
Maybe Garmin saw your post and decided you were right after all. Hope 4th time is a charm for you.

John Baker

2005 BMW K1200LT
1979 Suzuki GS1000E
1978 Honda CB350
1975 Suzuki GT380
johnbaker15 is offline  
post #3 of 4 Old Nov 7th, 2012, 3:42 pm Thread Starter
Senior Member
 
BecketMa's Avatar
 
Join Date: Jul 2002
Location: Tucson, AZ, USA
Posts: 3,522
Re: Zumo 665 a plesant surprise from Garmin; MP3 files not found, still common?

This fellow Paul has been aware since offering a new unit to replace the 2nd refurbished unit. Shortly after calling Garmin with a request for an RMA and replacement with a new unit, and Garmin wanting to send the unit back to me if they couldn't duplicate the problem, he contacted me to see how things were going.

So, at least somebody either in or closely associated to customer service, cares. More importantly either has decision making capability or can reach out to someone who does.

I'm back to my initial opinion, Garmin has good-way above good customer service, BUT! one has to be lucky to connect with the right person for way above average help.

So, on to the last unreliability issue, MP3 files not found.

"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson
BecketMa is offline  
 
post #4 of 4 Old Nov 7th, 2012, 5:31 pm
Senior Member
 
Join Date: May 2010
Location: Austin, TX, USA
Posts: 616
Re: Zumo 665 a plesant surprise from Garmin; MP3 files not found, still common?

A little light reading for you:
http://www.zumoforums.com/index.php?topic=15074
JimE is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Garmin 550 next to BMW Zumo Oldmanwheeler GPS 23 Jan 1st, 2012 10:05 pm
Zumo and my concerns - Email to Garmin strsout GPS 10 May 10th, 2008 8:24 pm
The Final Word on ZUMO and 2730--From Garmin Tech Support petevandyke GPS 9 Apr 28th, 2008 11:19 am
iTunes music to Garmin MP3 player wcarter GPS 3 Jan 10th, 2007 10:37 pm
Garmin 2730 "unbundled" and Zumo "bundle" wcarter GPS 2 Sep 15th, 2006 9:31 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome