Join Date: Jul 2002
Location: Tucson, AZ, USA
Re: Strange eMail from Garmin re my 665
In the past when I've called Garmin for help I was struck by how patient and thorough most of the people I talked to were. To me, way above average customer service.
Their "system" might be excellent for the "usual" calls, and excellent for providing "usual" help.
When their QC system creates atypical problems, they choke! Having to deal with repeated QC system failures has just stunned their customer service! This third repeated failure, a unique failure (how can an application detect a system failure that only is only triggered at a certain velocity?) seems to have been thrown out of customer service into the hands of someone who, lacking people to people skills, seemingly has a personality and skills that are valuable to Garmin, but could be as "Red Flags" exemplars for either retail or customer service.
Since this units fine through the LT's audio system I've used it for a few trips, day long and over nighters. I've noticed the commonly reported problem of the unit not finding the MP3 files when it's turned on has been popping up. So far, unit off, unit ON finds the MP3 files; one time it took two unit ONs to get it working.
When riding in a group I do not want to stop, pull of the road, and start playing with the 665 to get it functioning again. When riding solo, I do not want to stop, pull over to the side of the road, kick stand down, and start playing with the unit to get it to work.
Doing this while riding means my eyes are not where they should be! Exacerbating the issue is that I have to try multiple times to just shut the unit off--my safety glove adds too much width to my finger. My finger is pushing on all sides surrounding the On-OFF button.
Net result is that it's not safe for me to use a 665 that functions perfectly but yet still suffers from random audio player failures.
"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson