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post #1 of 12 Old Jun 20th, 2009, 12:22 pm Thread Starter
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Bluetooth Firmware update

Anybody ever get a message on their Garmin 2820 StreetPilot, or any other GPS for that matter, while you were moving in route and using the GPS stating that the bluetooth firmware was being updated?

This happened to me twice in the past two weeks.
Once just as I pulled in to my garage (no big deal) and then yesterday when I was in the middle of a 200 mile trip and using the GPS.

The problem is, once the firmware updates, you lose all your bluetooth connections (all voice prompts disappear ) and you need to re-start the bluetooth accessory discover process.

Does anyone know if there is a way to keep the firmware from being updated automatically?
I couldn't find this in any manual.

I'd rather it update when I want it to not when it feels like it.

BC
MOA 144103

1971 Yahama 250 (Yep that's an old two cycle street bike)
1972 Yamaha 350 (also a 2 cycle street)

1973 Yamaha 750
1983 Honda Shadow 500
2005 BMW 1200LT

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post #2 of 12 Old Jun 20th, 2009, 7:42 pm
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Re: Bluetooth Firmware update

That is news to me, I didn't think you could get a firmware update unless it was attached to your computer.

Just Go
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post #3 of 12 Old Jun 21st, 2009, 12:48 pm
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Re: Bluetooth Firmware update

FWIW... I never got the bluetooth message that you are experiencing but I have had problems with bluetooth after upgrading the bluetooth firmware via Garmin's web updater program. In fact, it also caused another problem and locked the detail maps.

Using Garmin's telephone support, the maps were unlocked but they could not fix the bluetooth which was screwed up by the firmware update. Well beyond warranty, they exchanged my unit with a refurbished one. The refurbished one they sent would not enable bluetooth either! They again tried to fix that unit over the internet with a direct connection to my computer. To make a short story longer, they couldn't fix that unit either (which was supposed to have been fully tested before I received it) and again during their attempts to fix that unit they locked the maps on that unit and didn't have an explanation for that occurrence (previously, one of the support staff inferred I had done something peculiar while transferring mp3 files). They exchanged that unit with another refurb which appears to be working okay.

During the long painful support telephone calls with Garmin support staff, it became evident to me that Garmin's support staff has focused on the newer units. The support for the 2820 now appears to be merely exchanging units which commendably they did in my case.

Also, from what I experienced, I would suggest that nobody update their 2820 using Garmin's updater program on the wek end or right before any trip. I learned the hard way.

Jim S.
'07 SturmGrau K1200LT

“Not all those who wander are lost.”


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post #4 of 12 Old Jun 21st, 2009, 3:18 pm Thread Starter
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Re: Bluetooth Firmware update

Quote:
Originally Posted by mwnahas
That is news to me, I didn't think you could get a firmware update unless it was attached to your computer.
Yea, me either.
But there it, was plain as day while I was cruising down the road, "Bluetooth Firmware update progress" the whole way to 100% and then "Complete".

I sent an email to Garmin to see if they have a clue.

BC
MOA 144103

1971 Yahama 250 (Yep that's an old two cycle street bike)
1972 Yamaha 350 (also a 2 cycle street)

1973 Yamaha 750
1983 Honda Shadow 500
2005 BMW 1200LT

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post #5 of 12 Old Jun 21st, 2009, 8:09 pm
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Re: Bluetooth Firmware update

Quote:
Originally Posted by jhsonderb
FWIW... I never got the bluetooth message that you are experiencing but I have had problems with bluetooth after upgrading the bluetooth firmware via Garmin's web updater program. In fact, it also caused another problem and locked the detail maps.



Also, from what I experienced, I would suggest that nobody update their 2820 using Garmin's updater program on the wek end or right before any trip. I learned the hard way.
Too late same thing happened to me I already screwed mine up with the internet update and it locked the maps on my 2820 too. I fixed it but my bluetooth doesn't work either.
Did mine the week before my trip. I Carried my 2720 with me as a backup incase the 2820 would lock out the maps again, but it never did. Thanks for the info.

Just Go
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post #6 of 12 Old Jun 22nd, 2009, 9:11 am
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Re: Bluetooth Firmware update

Quote:
Originally Posted by mwnahas
Too late same thing happened to me I already screwed mine up with the internet update and it locked the maps on my 2820 too. I fixed it but my bluetooth doesn't work either.
Did mine the week before my trip. I Carried my 2720 with me as a backup incase the 2820 would lock out the maps again, but it never did. Thanks for the info.
I never take trips without maps and I carry a Nuvi with me with all the waypoints downloaded from Mapsource as a backup. My original 2820 locked up when playing mp3 music when I was in Idaho last year. On the road, I was able to reset the 2820 to OEM status but I lost all of my data.

If you pursue the bluetooth issue with Garmin, it is likely that they will exchange your 2820 with a refurb since their web updater program screwed it up. They will give you an RMA number for the exchange and cover UPS both ways. When/if you send in your 2820 you might want to tag it with masking tape stating that blue tooth does not enable. Hopefully, that will cause them to make sure the bluetooth works on the unit that they send back to you, unlike my experience with the first exchange.

In my opinion, Garmin never got bluetooth right on the 2820 and apparently gave up trying. I have the GXM-30 XM radio. Connecting a stereo cable to the Garmin AUX out port to listen to XM in stereo via the LT sound system overrides bluetooth connectivity to a cell phone and more specifically, the Motorola HF820 which is commonly used to connect to the LT Voice II and othe comm systems. According to Garmin tech support, the 2820 bluetooth transmission does not have sufficient band width to support stereo and once you plug in a stereo cable it expects to have a wired mike connected to the other jack on the 2820. The 2820 can't seperate the output which may have been resolved with the Zumo 550, so I have heard.

Jim S.
'07 SturmGrau K1200LT

“Not all those who wander are lost.”


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post #7 of 12 Old Jun 22nd, 2009, 3:03 pm Thread Starter
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Re: Bluetooth Firmware update

I just received this email from Garmin.
Did anyone see these reset instructions before?
Apparently, you need to back up the data first and then do a master reset.
Please see below;


Please master reset your 2820.

Can I back up Favorites/waypoints on my nuvi?
In order to back up your Favorites:
Using a USB cable, plug the device into a PC.
Open the My Computer icon.
Double-click the nuvi drive.
Double-click the Garmin folder.
Right-click the GPX folder and select Copy.
Paste this folder to another location on your PC and assign a new name to the folder.
Once you save a copy of the GPX folder to your computer, you have successfully backed up the waypoints within your device.
How do I do a master reset on my 27xx/28xx unit?
Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.
To perform a master reset on your unit:
Turn off the unit.
With the unit plugged in but turned off, hold down the MENU and MAP buttons at the same time.
While holding the buttons down, turn on the unit and continue holding down the buttons for five seconds.
After five seconds, let go of the buttons.
The screen flickers and then the setup screen displays.
Select the correct settings.
After the StreetPilot is set up, if indoors, please go outside to allow the device to acquire the satellite information from the vehicle. Ensure that the device has a clear line-of-sight with the sky.


With Best Regards,
Pat M
Product Support Specialist
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Pat M

www.garmin.com)

BC
MOA 144103

1971 Yahama 250 (Yep that's an old two cycle street bike)
1972 Yamaha 350 (also a 2 cycle street)

1973 Yamaha 750
1983 Honda Shadow 500
2005 BMW 1200LT

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post #8 of 12 Old Jun 22nd, 2009, 5:28 pm
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Re: Bluetooth Firmware update

Quote:
Originally Posted by 1635SMR
I just received this email from Garmin.
Did anyone see these reset instructions before?
Apparently, you need to back up the data first and then do a master reset.
Please see below;


Please master reset your 2820. ...
Can I back up Favorites/waypoints on my nuvi?
In order to back up your Favorites:
Using a USB cable, plug the device into a PC.
Open the My Computer icon.
Double-click the nuvi drive.
Double-click the Garmin folder.
Right-click the GPX folder and select Copy.
Paste this folder to another location on your PC and assign a new name to the folder.
Once you save a copy of the GPX folder to your computer, you have successfully backed up the waypoints within your device.
How do I do a master reset on my 27xx/28xx unit?
Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.
To perform a master reset on your unit:
Turn off the unit.
With the unit plugged in but turned off, hold down the MENU and MAP buttons at the same time.
While holding the buttons down, turn on the unit and continue holding down the buttons for five seconds.
After five seconds, let go of the buttons.
The screen flickers and then the setup screen displays.
Select the correct settings.
After the StreetPilot is set up, if indoors, please go outside to allow the device to acquire the satellite information from the vehicle. Ensure that the device has a clear line-of-sight with the sky. ...[snip]
I discovered the MENU MAP combo reset on the road (FIND and MENU combo shows some interesting system checks, although not terribly helpful.). My 2820 would constantly reboot by itself, so there was little opportunity to save my data even if I had a PC available. I also noted that the instructions to backup your data that the Garmin rep posted pertain to a Nuvi. I don't think you will find a GPX folder on the 2820 from my recollection so backup of waypoints and routes may be different on the 2820. Thanks for posting the formal instructions - I previously thought it was a miracle.

Jim S.
'07 SturmGrau K1200LT

“Not all those who wander are lost.”


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post #9 of 12 Old Jun 23rd, 2009, 9:23 pm
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Re: Bluetooth Firmware update

I have started getting the message Bluetooth Firmware Updates but it never goes beyond 0%.I have to turn the unit off and restart it.This happens about every 2 or 3 weeks.I have the Zumo 550.So far I haven't contacted Garmin about this .It does not cause a problem.just annoying so far..

Vic Purvis NB4T
07RT
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post #10 of 12 Old Jun 29th, 2009, 8:00 pm
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Re: Bluetooth Firmware update

Mandatory upgrades. WT???

http://garmin.blogs.com/my_weblog/20...lable-now.html

GPS software update to correct a software issue that has been discovered to cause select GPS devices to repeatedly attempt to update GPS firmware, and then either shut down or no longer acquire GPS satellite signals.

Just Go
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post #11 of 12 Old Jun 29th, 2009, 8:17 pm Thread Starter
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Re: Bluetooth Firmware update

Thanks.
That link doesn't address the Street Pilot 2820 yet.
Upon reading further, it says that Garmin will shortly be releasing firmware for other models.
They also state that if you registered your model, an email will be sent to alert the user to the firmware update.
I'm guessin' that's the deal then.

This could help eliminate the issue.......I hope.

BC
MOA 144103

1971 Yahama 250 (Yep that's an old two cycle street bike)
1972 Yamaha 350 (also a 2 cycle street)

1973 Yamaha 750
1983 Honda Shadow 500
2005 BMW 1200LT

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post #12 of 12 Old Jun 29th, 2009, 8:22 pm
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Re: Bluetooth Firmware update

Quote:
Originally Posted by mwnahas
Mandatory upgrades. WT???

http://garmin.blogs.com/my_weblog/20...lable-now.html

GPS software update to correct a software issue that has been discovered to cause select GPS devices to repeatedly attempt to update GPS firmware, and then either shut down or no longer acquire GPS satellite signals.
Thanks for posting this. Instead of calling it an "upgrade", Garmin should call it a repair patch. It doesn't seem to apply to the Streetpilot 2820 or Zumo 550 units though.

Jim S.
'07 SturmGrau K1200LT

“Not all those who wander are lost.”


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