Join Date: Jul 2005
Location: Chicago, IL, USA
Re: Bluetooth Firmware update
FWIW... I never got the bluetooth message that you are experiencing but I have had problems with bluetooth after upgrading the bluetooth firmware via Garmin's web updater program. In fact, it also caused another problem and locked the detail maps.
Using Garmin's telephone support, the maps were unlocked but they could not fix the bluetooth which was screwed up by the firmware update. Well beyond warranty, they exchanged my unit with a refurbished one. The refurbished one they sent would not enable bluetooth either! They again tried to fix that unit over the internet with a direct connection to my computer. To make a short story longer, they couldn't fix that unit either (which was supposed to have been fully tested before I received it) and again during their attempts to fix that unit they locked the maps on that unit and didn't have an explanation for that occurrence (previously, one of the support staff inferred I had done something peculiar while transferring mp3 files). They exchanged that unit with another refurb which appears to be working okay.
During the long painful support telephone calls with Garmin support staff, it became evident to me that Garmin's support staff has focused on the newer units. The support for the 2820 now appears to be merely exchanging units which commendably they did in my case.
Also, from what I experienced, I would suggest that nobody update their 2820 using Garmin's updater program on the wek end or right before any trip. I learned the hard way.
'07 SturmGrau K1200LT
“Not all those who wander are lost.”
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.