Join Date: Nov 2006
Location: Toronto, Ontario, Canada
Re: great experience at getfeetwet.com-gps purchase
My experience with getfeetwet.com was equally impressive.
I used their site to get an automated quote on the shipping cost of the Garmin 2820, which was indicated to be $8. When I went to actually purchase the unit, the checkout function put the shipping cost at $15. I went ahead with the purchase anyways because the $215 price for the 2820 still was an excellent deal.
After I completed the purchase, I did email customer service regarding the discrepancy in the shipping cost quote. To my surprise, I got a phone call within an hour from a representative of the vendor, apologizing for the shipping cost misquote. He advised me that when my purchase transaction was confirmed, i.e., the credit card had been verified, they would credit my Visa account with the difference.
The next day, I got another call confirming that the transaction had gone through, that the GPS was being shipped that afternoon and that the promised credit had been issued.
This level of service was amazing, as far as I am concerned. This vendor was very busy: I too, could not get through on the phone. I tried quite a few times. I therefore resorted to ordering over the net. In this day and age, this level of customer service is the exception, not the rule.
As far as I am concerned, I will look first to getfeetwet.com for all of my GPS purchases in the future.
Paul M. Feldman
2008 - R1200RT "Cino"
2005 - KLT - "Tipsy" (now "Toasty") RIP
2004 - Suzuki Burgman 650
1978 - GL 1000
1985 - GL 1200 20th Anniversary Edition
1976 - Honda 750A
1973 - Honda CB 360 - "Bone Shaker"
1966 - Suzuki S80 - "Old Smokey"