Join Date: Feb 2004
Location: Palmetto Bay (Miami), FL, USA
Re: Condensation or Fogging issue with your Garmin 26xx or 27xx ??? ... READ!
After sending back 2 2720's, Garmin told me this was a common problem. Their advice was to take it indoors overnight. I told them "this is a MOTORCYCLE! and spends it's time on the road!" I told them that if I leave at 4:00 AM and it's not fogged, but begins to fog, I don't have the ability to stop and go inside for an hour or two. I also told them that when I was buying it NEW! I was not told of this common problem and that I would not have bought that model but would have picked another model. I politely told them the unit was 6 months old and I wanted either a refund or different model as they had sold me (through an authorized dealer) a factory defect. They sent me a new 2820 with all accessories, postage paid return UPS for the defective unit. So far the 2820 is perfect. They gave me a 90 warrantee on the new unit. Point is, they knew there was a problem, sold me the problem and then discontinued it. When you buy a discontinued model, you don't have the leverage. By the way, Aerostitch sent me an email yesterday that they have the 2820 on sale as a discontinued model!!!
Don't take no for an answer, when you have a warantee, ask for a supervisor!
2000 K1200LTC "Little Turd"
2001 Harley Softail Deuce "Ground Pounder"