Join Date: May 2010
Location: Silverdale, WA, USA
Nav VI Screen Issues
This isn't new to some of you, but it was to me. I thought maybe there could be some other person, like me, who wasn't aware of the screen issues associated with the Nav VI.
I've had my Nav VI for about 30 months. It recently started to act possessed - screen would change randomly and without user input, wouldn't accept input reliably and would change brightness abruptly with no real change in ambient light. If I already had a route active, it would continue to navigate, but I couldn't view the map long enough for it to be really useful. I tried all the usual remedies - cleaned contacts, cleaned the screen and eventually did a master reset - all without success. The issue happened while mounted in the cradle and while trying to use it off the bike.
A friend suggested I call Garmin because he believed it is a Nav VI issue and knew that Garmin had replaced the unit for other customers.
I was on the phone with Garmin for about 2 minutes (including hold time). They are going to replace the entire unit (not just the screen). I will be shipping my old unit and they will return a new one. My only cost will be the cost of shipping the old unit to them.