Cee Baileys and my mistake - BMW Luxury Touring Community
LinkBack Thread Tools Display Modes
post #1 of 3 Old Apr 12th, 2006, 10:08 am Thread Starter
Senior Member
OKUIII's Avatar
Join Date: Oct 2002
Location: Irvine, California,
Posts: 565
Smile Cee Baileys and my mistake

Back in March, my bike's center stands weld broke and the beauty fell on the right side against my cabinets. After great help from members on this site, I was able to get parts and fix her up. The last thing was to get a new windscreen. Having had several Cee Baileys screens in the past, one Sunday night late, I ordered a Cee Baileys #2, -3. This was an accident on my part and I did not notice it until I received it 8 days later. I took it out of great packaging and mounted it on the bike to notice it was lower than mu old one. I researched my records and found that my last screen was a -2 and I somehow had made a mistake on the new order.

Well, I took the screen off the bike and cleaned it up real good with their cleaner and re-packaged it just like I had received it from the faqctory and sent it back.

A week later I had not heard from them so I called and spoke to Avo. He told me that the screen he received from me was very deeply scratched and he could not exchange it or resell it. I questioned as to whether he had the correct screen or just exacly what the problem was. He told me he would send some pictures too which I agreed.

Well, yesterday I received another call. This one was from Mr. Roy Perez. Roy told me he wanted to keep his customers happy and that he had polished the scratches out. In addition, he told me that he researched the records and noticed it was an internet order and he can see how a mistake could have been made and that he was going to give me an even exchange and send me a new Cee Baileys #2, -2 with free shipping.

There has been several discussions of poor customer service from the company so I thought I would tell you guys my story and how courteous and friendly the associates at Cee Baileys were to me......I have purchased four windscreens for several different bikes and they have always been extremenly professional. Kudos to Roy and Avo for their attitude and customers service.

Again, this was my mistake and I was prepared to accept any offer they were prepared to make me for my error so I could start riding again.

Happy ending......................thanks Cee Baileys for true customer service!

O. K. Upchurch III
Irvine, California

2016 R1200gs
2000 K1200LT (Best Bike #1)
1997 R1100RT (Best Bike #2)
1995 K1100LT
1990 K75RT
OKUIII is offline  
Sponsored Links
post #2 of 3 Old Apr 12th, 2006, 12:45 pm
Senior Member
airborneod's Avatar
Join Date: Jun 2004
Location: Vonore, TN, USA
Posts: 406
I have also recieved the same kind of treatment from them. To ME they have an excellent product, excellent price and excellent customer service.

Airborne "Never Forget"
Vonore, TN

2003 LT-E "HLZ BNZ"
2004 Rune "PNS EXTN"
1970 ZA-50 "JR"

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
airborneod is offline  
post #3 of 3 Old Apr 13th, 2006, 11:22 am
Senior Member
ibbones's Avatar
Join Date: Jul 2005
Location: Victoria, TX, USA
Posts: 3,328
That's what service is all about. Good luck.

"BONES" <///><
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

2018 R1200RT
2002 K1200LTC--- Belle

"My wife and I have an understanding. I won't try to run her life and I won't try to run mine."
ibbones is offline  

Quick Reply

Register Now

In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cee Bailey's Windscreen Choices.. SethJ K1200LT 16 Mar 17th, 2006 9:55 pm
Poll - Cee Bailey's at CCR BMWIVAN Curve Cowboy Reunion 32 Mar 8th, 2006 12:08 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome