Big Thanks to Performance Plus Cycles of Memphis
Just got back (to Houston) from a 2600 mile trip during which both my tires ran out of tread. I know, I should have replaced them before the trip since they had a bunch of miles on them already, but let's not make this about me.
I was just getting back on the Natchez Trace Parkway south of Nashville(?) and checked the tires at a stop. Both needed to be replaced post haste. It was about 3:30ish and I saw that the nearest dealer was in Memphis - Performance Plus Cycles. Not knowing who else might have tires for an LT and not knowing if there were any tricks to this bike (I've only had it about 5 months), I wanted to go to a BMW dealer. I talked to Marvin (the service manager) and he said they closed at 6:00p and that he had an event to go to (something his son was doing). He wanted to leave right at 6:00p. I told him I'd get there as fast as I could, but of course I got there about 15 minutes before they closed. Even so, Marvin stayed to make sure that I got two new tires and was cheerful and gracious the whole time - even while explaining to his wife why he now needed to meet her at the destination instead of whatever their original plans were.
I owe a big thanks to Marvin and Performance Plus Cycles and can attest firsthand to their customer service. Everyone there was friendly and treated me as if I was the first customer of the day rather than the last one who was keeping them after hours.