Take your bike to BMW of Cleveland if you can help it.
As some here may recall I have had no end of problems dealing with this place right from the start. Having been reassured they would do everything they could to right these wrongs and after a lengthy talk with BMW of America, I resigned myself to taking the saddlebag door to them for repainting. Some may recall it was damaged during a warranty repair prior to my AK trip.
Well I sent an email to inquire as to when I could expect the door back since its already been a couple weeks.... and the reply? "I'm out of the office until the 29th."
This is the type of thing going on since purchase. Dealer KNEW I was coming in to get the bike and told me everything would be ready. Arrived at dealer at 9am and didn't get done picking it up until 4pm.
No big deal folks get busy so I need to schedule the 6k service. 7 emails and phone calls without a return phone call or email. I finally get them on the phone and of course they'll call me back, their standard line. I say no way we've played that game and I'll wait on the line. They finally schedule the appointment but in the process admit they only had a part time tech to handle servicing because their new service writer quit after 3 months. Can you say alarm bells.
Service day is another ALL day event, arrive at 9am nobody at the shop, finally they arrive at 9:45 am but only after a BMW rep calls them, he's also been waiting. The tech brings my bike around at 5pm and they charge me $500
, and I go to depart. I can't even let the clutch out the bike is running so badly. Tech takes it back around and this time brings it back running smoother, its now 6pm.
Well no biggy right, stuff happens. The saddlebag retractor breaks internally so they order the part but not until after MORE phone tag. Part finally comes in and I take the bike over for the 5 minute job. Tech says bikes all ready BUT he doesn't bring it around the front... strange! As I approach the bike I see why, huge scratched area about 1-2" square right on the top front corner of the saddlebag door where he evidently let it hit or sit on the ground.
Around the front I go and point it out to the owner, who immediately grabs the tech, they consult for a few and then he hits me with the ole, "well the tech says he didn't do it" and "how do we know it wasn't like that when it came in" line. I point out his parking lot is STILL in the scratches and I want it fixed, aka new door. They agree to paint it...
Long story to get to the reality BMW wouldn't replace it or make the dealer do so and as a result I was left with the dealer repainting it.... Which gets us to where this post started. He's out of the office and will be back on the 29th