First things first - I know I am hard headed. My wife has made that perfectly clear to me. But I am having a hard time feeling good about the way things have worked out for me in a purchase of a side case cover from Gulf Coast BMW in Houston via eBay.
The seller identified the color of the cover by name, Light Yellow. The seller provided the BMW part number for a case cover (52537682646) that identifies it as factory painted in the color Light Yellow Metallic. Even though I depended on those verifications, the photo in the listing also appeared to be the right color to replace the Light Yellow Metallic cover damaged in my recent wreck. It isn't.
The case I received is a tan color and I believe it is called Champagne.
I contacted the seller and he will not reimburse the original shipping cost or my cost of return shipping. It is going to cost me about $50 to cover the seller's mistake and I take that personally.
I opened a case with eBay. They say their process is to review communications between the two parties. I was notified by eBay today that the case is closed due to I changed my mind and no longer want the item. They could not have read the messages I sent the seller and come up with that conclusion. I have appealed their determination.
I know this is a personal problem but since so many of the guys on here are from Texas, and I recall that Gulf Coast was mentioned in a recent post, I thought you might be interested. And maybe I am just wetting Gulf Coast's pant leg a little. It might not do much for them but it is helping me cool off a little.
If nothing else perhaps you could help me answer some questions that are troubling me in the wake of this experience:
Am I the only one who thinks that color matters?
Why would BMW sell the same plastic part with 17 (18 counting primer) different part numbers to denote 17 different paint colors if color didn't matter to someone?
Why would a BMW dealer not know the difference in his manufacturers paint colors?