BMW Motorcycles of Cleveland
An interesting experience!
I had bought my '07 RT this past winter, and recently thought that I might be interested in a low seat, since the standard seat is a little too tall for my comfort, at this time.
I usually shop online 100% of the time, but thought that I would support local dealership and give him my business. Therefore, on April 5, I had sent an e-mail requesting the price for a low seat. The part manager responded within hours, with the question of whether I wanted a heated, non-heated, or the low comfort seat? I immediately responded with the comment that I was thinking of standard non-heated seat, but perhaps he could provide me with prices for all three. How hard is it to look up the prices, right? Well, today is April 15, and I am still waiting for his reply!
In actuality, I had waited for almost a week, with the distinct feeling that it seem like they are not interested in my business. So, after about a week of waiting, I placed an order online with A&S, along with a few other sundries which I would have bought from BMOC, had they been interested in my business. My stuff will be here next week, from A&S!
I am interested to hear of others experience with BMOC, since they are local to me, and if this incident is an exception, I might want to use them for other services. Or, am I being too unreasonable in my expectations from a dealer?
Any comments will be most appreciated!
Solon, OH, USA
2015 R1200RT (San Marino Blue Met.)
2014 R1200RT (Quartz Metallic Blue - Returned to BMW)
2007 R1200RT (Sold!)
Once Upon a Time........
1963 Norton Dominator 650 SS
1960 Triumph Bonneville (T120)
1960 Triumph Thunderbird (6T)
1952 Triumph Thunderbird (6T)
1932 Triumph 500
1952 BSA Goldstar