Join Date: Sep 2009
Location: Bellingham, WA, USA
Ride West BMW, Seattle - THUMBS DOWN
For some reason I am unable to clique with the Ride West, Seattle dealership.
For my first visit I called to make a maintenance service appointment for my used 2006 LT. I referred to my Maintenance Book to tell them what had been done. They set me up with an appointment. I drove 100+ miles for this service. When I got home, I discovered they only did half of the recommended service. When I called to find out what's up, I was told they didn't schedule enough time to do all the service required, so I had to return to complete this service.
My second maintenance service was unremarkable and completed without incident, I thought.
During my third maintenance service, the mechanic stripped the bolt receiver on the Tupperware under the lid on the top of my gas tank. Not only that, but they didn't install the ground light on the black tip-over plastic. I called to complain. Ride West decided to send me the screws and bolts to fix their mistakes, after explaining to me that the ground light must have come loose. If it did come loose, I'm just amazed at how it came to rest completely within the black tip-over plastic. REMARKABLE! When I received my package of bolts, none of them were the correct bolts. Again I complained. Again I got the wrong bolts. Third complaint was the charm. They sent the right bolts, but the bolt in the Tupperware stripped immediately. I called to complain again and was asked to bring my bike back so they could work on it. They re-tapped the bolt receiver rather than replace the bolt receiver.
During this visit to Ride West I complained to the Service Manager about what I considered 'shoddy work'. I showed them a loose bolt over my clutch reservoir that secures an after-market camera mount. Ride West reinstalled this camera mount during my second maintenance service. I was informed that they could not be responsible for after-market devices. Sounds fair, except that a couple weeks prior to my maintenance service Ride West put out a mailer that explained why they had to charge extra for correctly removing and reinstalling after-market items. So ... Ride West will charge you extra to deal with after-market items, but they aren't responsible for how they reinstall these after-market parts.
I find it disturbing that a person can not contact anyone in this organization that seemed to give a damn. The owners seem to shield themselves very well from the public. I am due for my 30k mile service and plan to work with a private, yet BMW certified Seattle mechanic