Join Date: May 2010
Location: Oviedo , FL, USA
Dealer Praise (Touring Sport BMW Greenville SC)
I do not know if this is in the right place so feel free to move it if necessary...
I am pasting an email I sent to Touring Sport BMW Greenville SC earlier today based on my experience with them last week.
I know that with a bad experience a person tells 10 people and with a good experience they tell 1 person, so I want to break that trend and spread the word.
I can not thank the folks at Touring Sports BMW enough for taking care of me as I passed thru SC last week,
Getting my R1200GSA back on the road with a new clutch slave and other parts within 24 hours was fantastic.
As you know, I limped into your dealer with a clutch hydraulics problem late Thursday afternoon while passing thru to attend the BMW off-road class at the BMW Performance center in Greer SC.
I was truly amazed that the technician had the bike on the rack, the rear wheel off and was preparing to check the slave cylinder before I could return from the customer waiting area after taking my gear off.
Within another few minutes it was diagnosed that the clutch slave needed replacing and a part would be ordered. Jeff went to work getting my extended warranty status confirmed and a confirmation # to cover the repair, Melissa I heard was jumping on the phone to order the part, Thomas was busy entertaining me, making sure I had everything I needed and asking if I needed any help with a hotel, when someone put a clip board in my hands and asked me to sign. I asked what for and it was explained that they were giving me a loner till the part came in. I was amazed...
Even Joey offered to help when I determined that I might need a few things brought over to the hotel that might not fit on the loaner bike and he offered to carry my saddle bags over later that evening. (turns out I did not need the stuff in the bags after all and Joey was saved the trip).
I returned late Friday evening, worn out from the day on the off road course at the performance center and was greeted with a fixed bike, a happy staff and friendly service and sent on my way home.
Thanks to the team at Touring Sport BMW in Greenville for the excellent service, friendly atmosphere and for getting me on my way hassle free.
BMW MOA# 161517
2009 K1200LT The Черный заяц 2 March '12 -
2008 R1200GSA Dec'11 - March '12 (sold)
2009 K1200LT The Черный заяц Nov '10 - Nov '11 (sold )
2000 K1200LT Flying Purple Mile Eater May '10 - Nov '10 (sold)
2005 VTX1300s Nov '09 - Nov '10 (sold)
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Last edited by pauleknight; Jan 30th, 2012 at 4:12 pm.