Beware of service at Magic City Cycles in Orlando...
The finally score for Magic City Cycles (formerly BMW of Orlando) is NOT favorable at all. After the service I received, I’ll not be doing business with them again, and I cannot recommend them for service at all. Cory is a really nice guy, as is the parts guy Wally, but they really fouled up my bike. Beware!
I took the bike in for an issue with the starter. I also had them do a 36K service, including a full annual (all fluids replaced) and a valve adjustment since I had a long trip planned. When the bike arrived at the dealership, the ONLY issue I had an intermittent starter problem. Cory determined that there was a flat spot on the starter, and worked with me to get it rebuilt and replaced. I picked the bike up after 2-1/2 weeks for a long road trip. Just over 100 miles into that trip, I had an overheating problem….or so the gauge indicated. Before the trip was finished, I had an oil leak, and a brake failure due to a lack of fluid, and the bike failed to start half a dozen times, requiring a push from the other riders to get the bike started. I limped back to the shop and here is what I was told regarding all the problems:
First, the oil leak was the result of the re-using the same gasket when they did the valve adjustments. Sorry, but I learned this was a huge no-no when I was 10 years old, and NOT something I would expect from a professional mechanic. They had to replace the gasket with a new one. Not good.
Second, they tightened up all the electrical connections for the starter. I’m told they have not problems starting the bike while they had it, so they believe this fixed the problem. Only time will tell if they fixed the problem…but if loose electrical connections was the problem, it’s a huge quality control issue. Again, not good.
Third, I’m told I had a leak in the front brake line way up in the bodywork where it could not be seen. Really? Then where did all the brake fluid go as there was absolutely no trace to be found anywhere on the bike. And why, after adding brake fluid in Tuscaloosa, AFTER I lost the front brakes, did I not lose any more fluid? I paid for the new brake line and new brake fluid, and Cory waived the labor….but this was really suspect.
Fourth, and this is the one that was the straw that broke the camel’s back, they still don’t know why the bike shows as overheating. During my trip, the auxiliary fans never came on, and according the temp gauge the bike would overheat at irregular intervals. I had the trip from hell, having to stop the group often to let it cool off, and constantly monitoring the temp. I was told by Cory that this was probably an air bubble in the system (there’s that quality control issue again), and that they had it fixed. However, the day the bike was to be delivered, he called and said he had ridden the bike and the problem was still there. He said it was either the sensor, the gauge, or something in the wiring. He said he had no idea how many hours he’d need to find the problem and what it might cost, but if it was a wiring issue it could get quite expensive.
Now when I dropped the bike off, it had none of these problems. Now, I’m being told I have to pay to fix a problem the showed up while they were working on it. Sorry, but given the really poor record of repairs up to this point, I can only surmise that this problem is also the result of poor quality work. I not only think this is not fair, I simply do not trust them anymore. I asked him to have the bike ready for me to pick up Monday morning, and it still took them until 3:30pm to call me and tell me it was ready.
So, in short, they won’t work on anything I own again. I’ll not recommend them to anyone, and at least one friend has decided not to purchase his GTL from them. This is NOT how you treat a customer. They’ve had my bike for 6 of the last 7 weeks, and it now has a problem it did not have before….that I’m still going to have to pay to have fixed. This along with a wallet that is over $2,100 lighter for the parts and service. You be the judge….but from my perspective, take your service and business somewhere else.