Beware of service at Magic City Cycles in Orlando... - BMW Luxury Touring Community
 
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post #1 of 23 Old Oct 18th, 2011, 2:53 pm Thread Starter
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Thumbs down Beware of service at Magic City Cycles in Orlando...

The finally score for Magic City Cycles (formerly BMW of Orlando) is NOT favorable at all. After the service I received, I’ll not be doing business with them again, and I cannot recommend them for service at all. Cory is a really nice guy, as is the parts guy Wally, but they really fouled up my bike. Beware!

I took the bike in for an issue with the starter. I also had them do a 36K service, including a full annual (all fluids replaced) and a valve adjustment since I had a long trip planned. When the bike arrived at the dealership, the ONLY issue I had an intermittent starter problem. Cory determined that there was a flat spot on the starter, and worked with me to get it rebuilt and replaced. I picked the bike up after 2-1/2 weeks for a long road trip. Just over 100 miles into that trip, I had an overheating problem….or so the gauge indicated. Before the trip was finished, I had an oil leak, and a brake failure due to a lack of fluid, and the bike failed to start half a dozen times, requiring a push from the other riders to get the bike started. I limped back to the shop and here is what I was told regarding all the problems:

First, the oil leak was the result of the re-using the same gasket when they did the valve adjustments. Sorry, but I learned this was a huge no-no when I was 10 years old, and NOT something I would expect from a professional mechanic. They had to replace the gasket with a new one. Not good.

Second, they tightened up all the electrical connections for the starter. I’m told they have not problems starting the bike while they had it, so they believe this fixed the problem. Only time will tell if they fixed the problem…but if loose electrical connections was the problem, it’s a huge quality control issue. Again, not good.

Third, I’m told I had a leak in the front brake line way up in the bodywork where it could not be seen. Really? Then where did all the brake fluid go as there was absolutely no trace to be found anywhere on the bike. And why, after adding brake fluid in Tuscaloosa, AFTER I lost the front brakes, did I not lose any more fluid? I paid for the new brake line and new brake fluid, and Cory waived the labor….but this was really suspect.

Fourth, and this is the one that was the straw that broke the camel’s back, they still don’t know why the bike shows as overheating. During my trip, the auxiliary fans never came on, and according the temp gauge the bike would overheat at irregular intervals. I had the trip from hell, having to stop the group often to let it cool off, and constantly monitoring the temp. I was told by Cory that this was probably an air bubble in the system (there’s that quality control issue again), and that they had it fixed. However, the day the bike was to be delivered, he called and said he had ridden the bike and the problem was still there. He said it was either the sensor, the gauge, or something in the wiring. He said he had no idea how many hours he’d need to find the problem and what it might cost, but if it was a wiring issue it could get quite expensive.

Now when I dropped the bike off, it had none of these problems. Now, I’m being told I have to pay to fix a problem the showed up while they were working on it. Sorry, but given the really poor record of repairs up to this point, I can only surmise that this problem is also the result of poor quality work. I not only think this is not fair, I simply do not trust them anymore. I asked him to have the bike ready for me to pick up Monday morning, and it still took them until 3:30pm to call me and tell me it was ready.

So, in short, they won’t work on anything I own again. I’ll not recommend them to anyone, and at least one friend has decided not to purchase his GTL from them. This is NOT how you treat a customer. They’ve had my bike for 6 of the last 7 weeks, and it now has a problem it did not have before….that I’m still going to have to pay to have fixed. This along with a wallet that is over $2,100 lighter for the parts and service. You be the judge….but from my perspective, take your service and business somewhere else.
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post #2 of 23 Old Oct 18th, 2011, 3:03 pm
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Thumbs down Re: Beware of service at Magic City Cycles in Orlando...

Dang... that pretty much sucks ass. I'm surprised they even admitted to re-using the old gasket. After that, every argument they would have, for the other issues, should be a moot point. If they cant be trusted to replace a simple gasket, how can they be trusted to top off the fluids correctly?

Are you sure that wasn't a HD Stealership you went too? They're famous for no owing up to their mistakes and making you feel like it was your fault to begin with.

K Myers
USSS/UD
IBA# 40474
BOA# 152005

Current:
09 BMW LT

Previous:
07 HD Ultra Classic Peace Officers Ed
02 HD Softail Nightrain
99 HD Sportster


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post #3 of 23 Old Oct 18th, 2011, 6:10 pm
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Re: Beware of service at Magic City Cycles in Orlando...

Quote:
Originally Posted by Vectorprime27
First, the oil leak was the result of the re-using the same gasket when they did the valve adjustments. Sorry, but I learned this was a huge no-no when I was 10 years old, and NOT something I would expect from a professional mechanic. They had to replace the gasket with a new one. Not good.
The valve cover gasket can be reused, as long as it isn't age cracked, torn, or broken. All of the old gasket sealant around the "half moons" on the gasket and sealing surfaces has to be removed. A new gasket will require the sealant. Not removing the sealant from the surfaces will cause leaks, even with a new gasket.

I hate to hear you had problems with Magic City Cycles. More and more reasons to learn how to wrench on your own ride, or find a tech session in your area. If there isn't one, offer to host one if you have the room.

Lee
Y2K K1200 LT Canyon Red - Torn apart by a Bimmer 11-10-10. Sold to Saddleman to be reanimated.
2005 K1200 LT Ocean Blue
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post #4 of 23 Old Oct 18th, 2011, 9:06 pm
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Cool Re: Beware of service at Magic City Cycles in Orlando...

I just hope the shirt I got from them today does not have a warranty issue.
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post #5 of 23 Old Oct 18th, 2011, 10:30 pm
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Re: Beware of service at Magic City Cycles in Orlando...

I am so sorry to hear that you had problems at Magic City Cycle.

I have been there a few times and have had good luck everytime.

The most major thing was a replacement of the reverse speed sensor and the cowling that seemed to have been cracked under normal wear and tear that Cory had replaced for me under warranty.

They have flushed my brakes a few times on my '09 and my '00 as I like having the machine that does it right and the cost seemed reasonable to me.

I am due for a major service and a replacement of the radio under warranty.

I was also considering purchasing the RPM ONE warranty thru Cory.

Unfortunatly now you give me pause to consider....

2009 K1200LT The Черный заяц 2 March '12 -
2008 R1200GSA Dec'11 - March '12 (sold)
2009 K1200LT The Черный заяц Nov '10 - Nov '11 (sold )
2000 K1200LT Flying Purple Mile Eater May '10 - Nov '10 (sold)
2005 VTX1300s Nov '09 - Nov '10 (sold)


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post #6 of 23 Old Oct 18th, 2011, 10:35 pm
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Re: Beware of service at Magic City Cycles in Orlando...

Good to know. I was going to visit them soon regarding a purchase. second thoughts now.
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post #7 of 23 Old Oct 18th, 2011, 10:46 pm
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Re: Beware of service at Magic City Cycles in Orlando...

Sorry to read about your LT giving you problems.

I flipped my valve cover gasket over when I saw the price of a new one!!

I cannnot remember anyone else posting about having a starter issue with a fairly new bike?

I discovered a leak in my rubber brake lines when I saw fluid dripping.

Bob

"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson
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post #8 of 23 Old Oct 19th, 2011, 7:44 am
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Re: Beware of service at Magic City Cycles in Orlando...

Quote:
Originally Posted by BecketMa
Sorry to read about your LT giving you problems.

I flipped my valve cover gasket over when I saw the price of a new one!!
Bob
Hi, Bob - how's that work? I don't have a gasket to look at here at the house, butt I can't visualize it fitting well if it's flipped - I must be missing sumpthin'?

However, like you and many others, I do re-use the once-removed gasket, clean it well at that removal, apply RTV at the half-moon junctions and the cylinder head joint with the front casting piece - then at the second removal, I install a new one. Cleaning out old RTV from the gasket ribs is a pita, butt doable if one has the patience - I'm usually not that patient!!!
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post #9 of 23 Old Oct 19th, 2011, 1:05 pm Thread Starter
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Re: Beware of service at Magic City Cycles in Orlando...

Never heard of reusing a gasket....although with proper sealant I supposed it's possible. I've always replaced them. One of my riding buddies took his purchase of a new GTL to another dealer because of this (he was on the trip from hell), so it's utlimately going to cost them much more that it would have if they had just owned up to the fact that they screwed up and would fix it. Sad, but that is the state of customer service there.

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post #10 of 23 Old Oct 19th, 2011, 4:23 pm
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Re: Beware of service at Magic City Cycles in Orlando...

I do my own repairs and send this site a few dollars for all the great tips and then I don't have to bad mouth the dealers.
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post #11 of 23 Old Oct 19th, 2011, 7:31 pm
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Re: Beware of service at Magic City Cycles in Orlando...

Aaaah.

thanks for the reminder Dick. I waz going to flip it over but couldn't. Fortunately, I was able to just re-use it with new sealer. I think Dave S. was the first one to suggest using the sealer?

Best from Gorham ME
Bob

"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson
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post #12 of 23 Old Oct 19th, 2011, 7:51 pm
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Re: Beware of service at Magic City Cycles in Orlando...

I have 153,027 miles on my original valve cover gasket. I check the valves at least twice a year. New or used gaskets still need some sealant at the humps & seams to prevent the small leaks. It is possible to tear the gasket if to much sealant is used & then you might need a new gasket.

Dave Selvig
2004 Black LT
2000 Canon Red LT



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post #13 of 23 Old Oct 19th, 2011, 8:02 pm
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Re: Beware of service at Magic City Cycles in Orlando...

Thanks to a tip on this site, I down loaded a repair manual for my LT for $5.00.

If you do the same you can look at what had to be removed in order to remove your starter.


Replacing starter motor
Removing and installing starter motor
– Remove gearbox complete with starter motor.
a .................................................. ..See Group 23
• Remove screw (6) and remove the starter motor.
• When reinstalling begin by introducing the starter
motor into the intermediate flange, then install
the gearbox and tighten screw (6).
X Tightening torques:
Starter to gearbox .......................................... 6 Nm
Positive cable to starter motor........................ 6 Nm
Earth (ground) lead to cross-tube................... 6 Nm

Disassembling/assembling starter
motor
• Clamp the starter motor into a vise with soft jaws.
• Unscrew tie-rods (1).
e Caution:
Before removing or installing the housing cover, always
fit a length of shrinkable PVC tubing over the
splines on the armature.
• Remove gearbox-side housing cover (12).
• Remove engine-side housing cover (11).
• Pull out armature (10).
• Remove 2 carbon brushes (5) from brush-holder
plate (2).
• Remove brush-holder plate (2).
• Remove nut (7) from starter-motor housing and
remove rubber ring (9) and outer insulator (8).
• Remove inner insulator (3) with carbon-brush
holder.
• Remove plastic retainer (6).
Replacing carbon brushes
• Replace brush-holder plate (2) and 2 carbon
brushes (5).
• Installation is the reverse of the removal procedure:
pay particular attention to the following.
L Note:
Align plastic retainer (6), brush holder (4) and inner
insulator (3) with the stud (arrow) inside the housing.
• Install plastic retainer with insulator, carbon
brush holder and screw in the housing.
• Hand-tighten nut (7).
• Install brush-holder plate (2) aligned with lug of
insulator (3).
L Note:
Insert the carbon brushes with the angled side towards
the spring.
Do not damage the carbon brushes when installing.
• Carefully press back the brushes and insert the
armature.
• Mount the gearbox-side housing cover with tie
rods and O-rings in the housing.
• Install the engine-side housing cover.
X Tightening torques:
Tie rods, starter-motor housing...................... 6 Nm
Nut on housing........................................... .... 6 Nm
KL120090

'Rebuilding the starter does not seem to require special tools? I don't know cause I've never done that.

"Fan cut-in temperature °C (°F) 105 (221)
Cut-in temperature for coolant warning light °C (°F) 115 (239)"

Troubleshooting
Coolant overheat warning light comes on.
Check coolant in expansion tank. Is coolant
level too low?
yes
Add coolant.
no
Check thermostat. Thermostat does not open.
Is the left radiator warmer than the right one,
and the coolant pipe to the water pump hot?
yes
Replace thermostat.
no
Test the water pump. Is water pump faulty?
yes
Repair/replace water pump.
Fan motor does not cut in.
Check fuses. Fuse blown?
yes
Replace fuse.
no
Check fan relay. Fan relay defective?
yes
Replace fan relay.
no
Check electrical circuit. Poor contact/open circuit?
yes
Make good contact/eliminate open circuit.
no
Check fan motor. Fan motor defective?
yes
Repair/replace fan motor.
no
Check thermostat. Thermostat does not open.
Is the left radiator warmer than the right one,
and the coolant pipe to the water pump hot?
yes
Replace thermostat.

Best from gorham ME
Bob

"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson
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post #14 of 23 Old Oct 19th, 2011, 10:33 pm
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Re: Beware of service at Magic City Cycles in Orlando...

Sorry you had such a bad experience with this shop. Just wondering, is this just a name change or also a owner change?

My experience with Orlando BMW can be seen in the dealer section post "they didn't even kiss me first"

I will not recommend them either, but at least I have put 20K miles since my encounter and no problems.

Toby in New York
1983 R80RT Red (sold)
'03 R1200CLC (T-boned and replaced with)
'04 R1200CL Sidestand problem, BMW traded me for
'05 K1200LT. Goldie, Priceless
Lusting after K1600 GTL
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post #15 of 23 Old Oct 22nd, 2011, 9:19 pm
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Re: Beware of service at Magic City Cycles in Orlando...

I just dropped my LT off woth 27K miles for the 24K miles service.

I was quoted $550 for labor plus parts.

Now this is with me doing the oil, final drive, the transmission and clutch myself.

I also have a radio problem that is under warranty that they are going to replace the radio "head" unit...

so the total with parts should be around $650.

Does this sound right?

I generally trust Corey and he has trated me right for the last 2 years.

Of course I have brought them doughnuts in the past to say thanks....

2009 K1200LT The Черный заяц 2 March '12 -
2008 R1200GSA Dec'11 - March '12 (sold)
2009 K1200LT The Черный заяц Nov '10 - Nov '11 (sold )
2000 K1200LT Flying Purple Mile Eater May '10 - Nov '10 (sold)
2005 VTX1300s Nov '09 - Nov '10 (sold)


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post #16 of 23 Old Oct 28th, 2011, 9:50 pm Thread Starter
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Re: Beware of service at Magic City Cycles in Orlando...

Well damn. There's the problem...I forgot the donuts! Just kidding. However, the couple that rides with us took delivery of their new GTL last Friday. They WERE going to buy if from Magic City, but in view of how I was treated, another dealer got the sale.

I'm dropping the bike off at the place I SHOULD have dropped it the last time....I was just trying to find a competent mechanic closer to me. I'll post up what he finds.

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post #17 of 23 Old Oct 29th, 2011, 9:50 am
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Re: Beware of service at Magic City Cycles in Orlando...

Quote:
Originally Posted by BecketMa
Thanks to a tip on this site, I down loaded a repair manual for my LT for $5.00.

If you do the same you can look at what had to be removed in order to remove your starter.


Replacing starter motor
Removing and installing starter motor
– Remove gearbox complete with starter motor.
a .................................................. ..See Group 23
• Remove screw (6) and remove the starter motor.
• When reinstalling begin by introducing the starter
motor into the intermediate flange, then install
the gearbox and tighten screw (6).
X Tightening torques:
Starter to gearbox .......................................... 6 Nm
Positive cable to starter motor........................ 6 Nm
Earth (ground) lead to cross-tube................... 6 Nm

Disassembling/assembling starter
motor
• Clamp the starter motor into a vise with soft jaws.
• Unscrew tie-rods (1).
e Caution:
Before removing or installing the housing cover, always
fit a length of shrinkable PVC tubing over the
splines on the armature.
• Remove gearbox-side housing cover (12).
• Remove engine-side housing cover (11).
• Pull out armature (10).
• Remove 2 carbon brushes (5) from brush-holder
plate (2).
• Remove brush-holder plate (2).
• Remove nut (7) from starter-motor housing and
remove rubber ring (9) and outer insulator (8).
• Remove inner insulator (3) with carbon-brush
holder.
• Remove plastic retainer (6).
Replacing carbon brushes
• Replace brush-holder plate (2) and 2 carbon
brushes (5).
• Installation is the reverse of the removal procedure:
pay particular attention to the following.
L Note:
Align plastic retainer (6), brush holder (4) and inner
insulator (3) with the stud (arrow) inside the housing.
• Install plastic retainer with insulator, carbon
brush holder and screw in the housing.
• Hand-tighten nut (7).
• Install brush-holder plate (2) aligned with lug of
insulator (3).
L Note:
Insert the carbon brushes with the angled side towards
the spring.
Do not damage the carbon brushes when installing.
• Carefully press back the brushes and insert the
armature.
• Mount the gearbox-side housing cover with tie
rods and O-rings in the housing.
• Install the engine-side housing cover.
X Tightening torques:
Tie rods, starter-motor housing...................... 6 Nm
Nut on housing........................................... .... 6 Nm
KL120090

'Rebuilding the starter does not seem to require special tools? I don't know cause I've never done that.

"Fan cut-in temperature °C (°F) 105 (221)
Cut-in temperature for coolant warning light °C (°F) 115 (239)"

Troubleshooting
Coolant overheat warning light comes on.
Check coolant in expansion tank. Is coolant
level too low?
yes
Add coolant.
no
Check thermostat. Thermostat does not open.
Is the left radiator warmer than the right one,
and the coolant pipe to the water pump hot?
yes
Replace thermostat.
no
Test the water pump. Is water pump faulty?
yes
Repair/replace water pump.
Fan motor does not cut in.
Check fuses. Fuse blown?
yes
Replace fuse.
no
Check fan relay. Fan relay defective?
yes
Replace fan relay.
no
Check electrical circuit. Poor contact/open circuit?
yes
Make good contact/eliminate open circuit.
no
Check fan motor. Fan motor defective?
yes
Repair/replace fan motor.
no
Check thermostat. Thermostat does not open.
Is the left radiator warmer than the right one,
and the coolant pipe to the water pump hot?
yes
Replace thermostat.

Best from gorham ME
Bob
Now thats the kind of help I'd expect from this site.
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post #18 of 23 Old Dec 10th, 2012, 7:30 am
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Re: Beware of service at Magic City Cycles in Orlando...

Hello sorry to hear about that ,I made the mistake of buying a used Ducati ,they bent over backwards to make the sale ,I had it 2 days now it wont start ,the starter turn the bike over and I hear the buzz of the fuel pump and sometimes it wont turn off , but the bike wont start up ,I am soo upset ,I cant believe after they told me how much customers ment to them and Carmen must have said" Customer Service" at least 100 times ,I really dont know what to do ?

I live in Kissimmee does anyone know of a place I can take my bike to that wont rip me off ,my insurance will cover me for about 100 miles of towing .. Thanks all
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post #19 of 23 Old Dec 12th, 2012, 7:12 am
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Re: Beware of service at Magic City Cycles in Orlando...

... and also Magic City Cycles in Daytona. From where I live, the two dealerships are almost equal distance. I have a 2002 K1200LT and last week encountered the infamous starter relay failure. Thanks to this site, I knew that there was an upgrade to the relay that I would need to obtain. So long story short I call Magic City Daytona and talk to the parts guy, he assured me he had what I needed to make the repair. So I head out to make the 150+round trip haul to pick up the parts. I get to the counter and he hands me a relay that looks nothing like current relay. I said ok, that looks nothing like the upgrade that I'm familiar with. He said there's an adapter that you have to use and then splice into your wiring harness. I said ok, can you sell me one? "Oh - I don't have that - but I can order one for you". Seriously? I could have ordered the parts on-line, I was expecting to support the 'local guy' and also get my machine back on the road. So I told them I appreciated them wasting my time and fuel cost to come meet them. As I went out the door, I called the store's main number and requested to speak to dealership manager. I spoke to a gentleman, who was very cordial and understanding of my rant. He then says, the kid I was dealing with is the owner's son and this is a frequent thing with him. That's all I needed to hear, if this guy chooses to put his business's reputation on the line simply so his son can have employment.. NO THANKS!


That said, before I left Daytona I called Orlando Magic City Cycles and spoke to Wally in the parts department. He stated he was very familiar with my problem and the parts that I needed to repair but didn't have in stock, he then advised a course of action that may get me back on the road (which I'll discuss in another tread). So while I appreciate Wally's help, I too will likely have no dealings with this Magic City Cycles location either... other than to order parts maybe.

Thanks for the post.
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post #20 of 23 Old Dec 28th, 2012, 5:03 pm
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Re: Beware of service at Magic City Cycles in Orlando...

First thing to (finally) learn is that there is zero/zip/nada carryover of knowledge between chebbies and German automotive products. Not nothing. So what was learned at 10 years old is 100% irrelevant.

Valve cover gaskets for boxer BMWs are designed and intended to be reused. I regularly got 10+ years with Airhead valve cover gaskets, which were basically cork/paper. The plastic gaskets on the newer boxers are no problem for me either, although one might expect them to be more affected by heat. The newer design, in fact, is pretty cool, as the holddown screws can't really be overtightened--not without breaking them anyway--as they simply bottom. They need, in fact, to be bottomed but no more. And, BTW, there is NOTHING in the design of these that calls for any sealant goop. If there was, the BMW manual would specify it. The Airhead gaskets came with preapplied adhesive to stick them to the head, but there's nothing equivalent with the Oilheads.

Kent Christensen
Albuquerque
'12 R1200RT, '02 R1100S, '84 R80G/S
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post #21 of 23 Old Jul 19th, 2013, 6:53 am
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Thumbs down Re: Beware of service at Magic City Cycles in Orlando...

BEWARE! I saw their website and looked at their pre-owned bikes. I chose one and started communicating with one of their guys. I emailed them the one that I like and in their reply, the same bike was included in the mail. The day before the purchase, I told them specifically the unit that I will buy and if possible have it ready and prepared because their location is quite far from where I live, 150 miles one way. The sales agent that I am dealing with, Kevin, even asked for my credit card for deposit to hold the bike that i want and driver's license. I came first thing in the morning and to my surprise, it is not there yet. They opened at 9am, and the manager (?) told me at 930am that it is on its way coming from their warehouse and it will take 45 minutes to get there. So me and my friend just waited and just look around. What time did the bike came? 1130am and the worst part? It is not the one that I want. The same model and year but with higher miles! But because I am already pissed with the waiting, I just did a ride test and decided to get it. The left grip is loose so they glued it and their guys did a great job securing it in our truck (one positive thing they did). We got home and I cleaned it right away and upon inspecting the bike, I found out that the "tools" are missing and one bolt in the exhaust bracket is missing. I called Magic City Cycle the next day and told them and their reply? They sell the bike "as is". I told them, I just paid 11 bucks short of $10 grand and if they can at least help me out on this missing tools. They flatly said "no." I emailed them and didn't hear back. Do they inspect the bike before re-selling them? Obviously not! Or maybe, this only applies to pre-owned. Will I recommend this dealership to my friends? Heck no!
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post #22 of 23 Old Aug 10th, 2013, 12:04 pm
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Re: Beware of service at Magic City Cycles in Orlando...

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Originally Posted by gpm1059
...The same model and year but with higher miles! But because I am already pissed with the waiting, I just did a ride test and decided to get it....
First of all, he must have been a pretty good salesman to convince you to buy something other than what you went in for. As for me, anytime I get to the point I'm pissed with a salesperson, regardless of what I'm shopping for, I'm either walking out with something deeply discounted (and I don't mean five finger discount) or walking out to take my business else where. If the latter occurs, then I make a note never to shop at that place again.

Jeff
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post #23 of 23 Old Jun 1st, 2014, 9:48 am
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Re: Beware of service at Magic City Cycles in Orlando...

Ive had some good and not so good experiences at Magic City. However, Corey Andrusak, their Service Mgr, is the best tech Ive ever come across and I seen many. I go way out of my way to take my bike to him and have been doing so since 2007 If and when he ever leaves MCC, Im going with him. You want bad service? Try Motorcycles of Charlotte NC. They Take THe Cake for lack of Customer Service.
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