Originally Posted by kacz00
I bought my LT,brand new, from Bob's. I have almost always had the bike serviced there and have never had any problems. On one occasion, while having the bike serviced,I wandered into the showroom. I was the only person there and I wanted to talk to someone about a new LT on the floor. The salesguy talked to me across the showroom, never getting up from his desk. While we were talking, two people walked into the showroom and he stopped talking to me and began talking with them. Eventually, I bought a new LT but not from Bob's. I do,however, get it serviced there.
I haven't used Bob's service department, so I can't comment on them.
The parts & apparel guys are fantastic. No matter what bike I ride up on (Harley or BMW), no matter how I'm dressed, no matter what, they're polite and attentive, and have been a huge help to me. Their prices are fair, and I'd rather pay tax and buy from them than pay the same price online.
Last July I got a bug up my butt to get a GSA. They had no issue whatsoever with doing multiple test rides on both the GSA and the brandy-new K16GTL. With that said, I never got any sort of follow-up call after the rides. After my accident in November, I went new bike shopping there for either an RT or a GSA. My experience was identical to the above post. The sales guy the first time was already standing, but started talking to someone else when they walked in. The second time, a different salesman never got up from his desk, even after I mentioned that I had a huge insurance settlement check. Needless to say, I bought my RT from another dealer.
It's a shame too, 'cause the P&A guys at Bob's are just ace.