Join Date: Jun 2004
Location: Kennesaw, GA, USA
Honda of Hollywood - Hollywood, CA - Negative
Honda of Hollywood... A name that will live forever in infamy!
I know I know... I paraphrase but I have every reason to be frustrated, upset, and distrusting.
My 99 LT was rear-ended late in November in my underground garage... I found the culprit and his insurance paid Honda of Hollywood over $6,500 to fix the bike. All the damage was cosmetic. The trunk (lower and upper), tip-over wing, both panier side guard, one panier cover, the rear light assembly, nose cone, headlight assembly, right mirror, right lower panel had to be replaced.
The bike stayed at the dealership for over a month and a half. Partially because the insurance adjuster was less than motivated... and with the holiday season upon us she didn't feel like working hard (she kind of told me that, but with different wording). The dealership took over a week just to come up with the list of parts needed and pricing. To add insult to injury some parts had to come from Germany. But after a month and a half Honda of Hollywood replaced the nose cone and headlight assembly and a few other parts, just enough to get the bike legally drivable.
When I picked the bike up I immediately notice rust spots on the bolds holding the front rotors, meaning the bike had been sitting outside in the rain, or at least not properly protected from the elements. The battery was so low that the dreadful "No Radio" signal appeared on my display and the bike didn't crank up when I brought it home and let it sit in the garage for the weekend. The headlight was cranked all the way up and I got flashed a lot and night AND during the day. The adjusting knob was was not connected. The winglet were totally loose (attached firmly to the bike but pivoting just at the touch of a finger).
When the remainder of the parts came in I was asked to bring the bike back so the job could be finished... and my complaints addressed. I dropped the bike off at 9:30 am. and came to pick it up at 7:00 p.m. The bike still was not finished but the headlight had been adjusted. The new trunk had been installed but was extremely hard to close (I was afraid to break the Handle), the radio still was not working, the rust spots still there, the BMW emblem missing, the trunk mirror still broken, and the headlight adjustment know still not hooked up.
I was asked to bring the bike back the next morning and offered a ride to work. Bike in again at Honda of Hollywood around 10:00 a.m. on Valentine's Day. When I called about getting a ride back to the dealership I was told the bike still wasn't finished... the driver was stuck in traffic and "Would it be possible to keep the bike overnight?"
I told them I was stranded at work and needing a ride back to their shop and must have the bike that night. They promised to send their driver at 6:30 p.m. I had dinner reservations at 7:30 for Valentines' day!!!
The poor driver was stuck in traffic and showed up at 7:30, got me at Honda of Hollywood around 8:00 p.m. (Service closes at 7:00). One look at my (dirty) bike and I knew it was far from being finished. Headlight, rust, trunk, winglets, etc... were the same. They just added the missing rivets on the paniers, placed the BMW logo on the trunk... and I think tha'ts all they did all day. They did not even bother to re-attach the retaining belt in the trunk, the liner was still loose. I still have not heard back from them...
I placed a call with Billy Robertson (Owner and GM for the Motorcycle Service) and with the Service manager. So far no one even returned my call.
I am at my wits end and don't know what to do next.
I don't think I was getting my $85.00/hour worth from the "mechanic", my bike is still unfinished, Honda of Hollywood collected the insurance money so there is no incentive for them to complete the job. I totally distrust them at this point and I wish I could take the bike elsewhere and have Honda of Hollywood pick up the tab since they already collected the money they didn't earn.
Gilles & Kathy
2011 Ostra Gray RT
06 Mercedes-Benz E350 Estate (parts and people hauler)
2012 BMW X3 (parts and people hauler)
86 Porsche 911 Cabriolet (my "new" baby)
For her I climbed the highest mountain!
For her I swam across the deepest ocean! For her I walked through the largest desert!
And then she left me... She said I was never home!!!
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