Originally Posted by katnapinn
I would just go & talk to them again. If you don't like what you see or hear leave. That is about as simple as it gets.
Taking that advice,,,which is good advice because sometimes I just get so wound up I can't think straight, so thanks!!!.....I went there today.
I shot them an email prior and recieved a prompt response by John Beach.
I went in, told him of my experience prior. He carefully listened and made no excuses. He showed me what I wanted to look at...a Duc Multistrada and a GSA. The Duc was smaller than I had hoped (I'm a big lug). Nice bike, but it seemd like tha overall fit and finish of the parts was a bit cheezy. It also reminded me of a sport bike with taller suspension, and nothing more. Sitting on other Ducs will tell a different tale, as the Multistrada is truly a unique animal...but too small for me.
The GSA...nice! Tall, big, seemingly comfy, and I have to admit, I liked the yellow color. We talked business. He shot me numbers. I shot back, he frowned.
First time I ever went into a dealer that turned the LCD computer screen in my direction and showed me his markup on the bike and the paniers. The fact that he was even willing to talk price was surprising, since it appears the dealers can sell all of these thngs that they can get around here.
In the end, we were only a few hundred apart. Not figguring I would get any farther and him sending me those vibes, it was decision time.
His offer was fair, my experience was much different than last time, and based on his conversation, I felt he was making an honest and good effort to earn my business back. He played no games. He applied no pressure. He didn't look down his nose at me. He just gave me the facts and we came to terms. We shook hands, we made a deal.
I hope the owner of this dealer reads this. John Beach did a good job of winning me as a customer. It will now be up to the service department as to whether or not they keep me as a customer.
My 600 mile service will determine that. I will take delivery sometime this week when I have time to go get it and they get the bags they had to order. I guess he said he had to order keys to match the ignition, or some such thing.
Anyway, sorry for the long rant. I thought it only fair to post a good experience and give kudos where it's due. For all the bitchin' I do, I try to recognize the good in the world.
I feel sorry that I won't be buying a bike from Hap's in Sarasota, as they are fine people...but they are just too far to be traveling to all the time when I have a dealer 8 miles from home, and they didn't have any left anyway.
It just makes more sense to stay in the neighborhood.