Thanks To Charlotte Bmw/ducati! - BMW Luxury Touring Community
 
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post #1 of 2 Old Sep 12th, 2008, 2:59 pm Thread Starter
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Join Date: Jul 2006
Location: Cornelius, North Carolina, USA
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Thumbs up Thanks To Charlotte Bmw/ducati!

Had to take my GT in to the shop for a couple of warranty items. One of the problems was the much-known "Brake Pad Wear Indicator Warning Light". It is an '07 GT with only 11,000 miles and upon visual inspection, the pads look like new. I felt sure that it was the wiring problem that several on here have posted about.

When I called the dealer I actually purchased the bike from (not Charlotte), the service guy abruptly tells me, "Well, that's the way BMW designed it. The light comes on at about 1/2 of the pad life. There's nothing we can do about it." (Warranty-wise).

Knowing better and tired of being treated like an imbecile (not to mention that the pads are $148 per pair) I simply hung up the phone. Didn't even want to try to convince him about that or the cam chain noise.

I called Bob at Charlotte BMW and he immediatly said, "Yea, that seems to be a somewhat common problem with the factory getting a little overzealous on wire ties and sometimes causing the wire to break. Just bring it in and we'll cover it under warranty." What a refreshing change of attitude and professionalism.

I took the bike in, they did several other warranty items I didn't even ask about...replaced the cam chain tensioner and replaced the front pads...ALL UNDER WARRANTY...NO QUESTIONS ASKED!

Thanks to Bob and Aaron and the tech who did the work. I appreciate being treated with dignity and respect...and most of all HONESTY. Thanks again!

Jack Homesley
Cornelius, NC USA
'06 Goldwing - "The Black Pearl"
Too many others to list...


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GO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Last edited by cccpastorjack; Sep 12th, 2008 at 4:34 pm.
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post #2 of 2 Old Sep 12th, 2008, 4:41 pm
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Location: Glen Alpine, NC, USA
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Re: Thanks To Charlotte Bmw/ducati!

Glad you got it sorted Jack. I've been feeling uncomfortable with the other dealer as well. Mostly from their comments that indicate they really don't understand these machines.

John

2004 - LT - Anthracite
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