BMW of Grand Rapids - THE BEST! ;-) - BMW Luxury Touring Community
 
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post #1 of 2 Old Aug 19th, 2008, 2:51 pm Thread Starter
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Location: jefferson, MD, USA
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Thumbs up BMW of Grand Rapids - THE BEST! ;-)

i was out on a recent long distance trip and had the experience of a tire failure - my avon storm front tire, which had been inspected prior to the trip and deemed ok - flatspotted and self destructed, wearing through to the casing in one nickle sized spot in under 1000 miles.

as my route took my to the most remote sections of the trans-canadian highway above lake superior, i needed to effect repairs before heading further away from civilization. i called several michegan dealers, and the only one that had any LT tires other than 880s was BMW of grand rapids. they had the reinforced BT020M on the shelf, and while not a 100% true radial, was going to work better with the brand new storm rear than an 880.

so i rode the 200 or so miles (slowly) into grand rapids, where my bike was placed up on the service stand immediately, the tire work was done, avon CS was contacted to arrange for the tire to be return shipped and warrantee adjusted, and after inspection 2 new sets of SBS front brake pads were installed.

total time for in-out-and-paid for touring rider with no appointment: about 1 hour 35 minutes. the guys at grand rapids also steeply discounted the parts - this was SUPPPOSED to be vacation, eh? - and the entire bill for a tire, brake pads, and labor was less than i would have paid for just the tire at a certain maryland dealer. was back out on the road with directions from a grand rapids salesman and back at my campsite in marquette by cocktail time, having enjoyed a nice, if unplanned ride up and down michegan's western coast.

people in the shop were friendly, helpful, moved mountains for me, and had a wonderful selection of bikes ranging from just uncrated all the way back to slash2's on the floor. they made what could have been a real drag of a day into a smiler.

BMW of Grand Rapids, MI - Finest Kind!

g.

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greg shamieh boof # 93 k-whiner # 83
jefferson, maryland

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post #2 of 2 Old Dec 3rd, 2008, 3:14 pm Thread Starter
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Re: BMW of Grand Rapids - THE BEST! ;-)

oh, and just as an aside - after avon received the failed tire, they replaced it at no charge, despit having several thousand - ehem! - miles on it.

kudos to avon for going well beyond the call of duty.

g.

***
greg shamieh boof # 93 k-whiner # 83
jefferson, maryland

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75R90S -- "esssss"
73R75/5 -- "mojo"
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