Join Date: Aug 2006
Location: Bergen County, NJ, USA
Re: Need some advice with issue with car dealer
Agree, cancel the deal and dispute the charge as not agreed upon. Tell the CC company you feel it was a ripoff. You were at a disadvantage from the beginning because it wasn't face to face negotiations.
I sold Toyotas for a short time. A short time because I basically couldn't lie to people as I was ordered to do by the sales managers.
EVERY charge is negotiable. They will tell you they can't do anything with the documentation fee or some other fees, they'll say that it's mandatory or give you some other B.S. term.
You are better off figuring what is the bottom line that you can spend and tell them you need to be at $XX,XXX OUT THE DOOR PRICE. And stick to that. They will tell you your price is too low. Stay firm. But, there is the risk that your price really may be too low. If so, one key that your price is too low is that they will try to steer you to a lower price vehicle. You gotta stay firm, and you gotta be willing to walk out the door, giving them your contact info. I know we all have busy lives where time is scarce, and no one except maybe a retired person wants to spend 3 days buying a car, but that's what it takes sometimes. You just might get a phone call in two days asking you to come back in. You gotta say that if you do, you still need YOUR price. Make them agree before you return.
And it's true that the best time to shop is the end of the month. A salesman may start calling back people he didn't close a deal with for that month in the last week of the month. Everyone- the salesmen, and the sales manager gets graded on one thing and one thing only- how many vehicles they sold in that month. One month I was seeing some crazy low price deals being OK'D by the sales manager and I didn't know what was going on. It turns out that Toyota was running a contest for NY area sales managers. Whoever sold the most cars would get a Caribbean vacation for them and their family. Guess what? My manager won! So, sales managers not only lie to the public and their own salesmen, they will also screw their own dealership out of profits for their own benefit.
2010 Honda NT700V
1978 Honda CB400T II
2011 R1200 RT
'04 R1150 RT-P
'06 Triumph Scrambler
'01 R1200C Montana
'00 H-D Dyna Defender
" Twas a woman that drove me to drink and I didn't even have the decency to thank her! " - W.C. Fields
Last edited by George_S; Apr 4th, 2014 at 8:16 am.