Join Date: Jan 2012
Location: Iowa City, IA, USA
Revzilla customer service - top notch!
I'm out in DC for business and aside from Bob's BMW (great shop, BTW), there's not much in terms of moto-stores. For some reason, I decided I needed a new pair of boots (apparently the few pairs I already own aren't enough). I've had my eye on the Sidi Canyons for quite some time and decided now was as good a time as any to pick some up.
Having no patience for shipping, I looked around the DC area with no luck. Hmmm..... Revzilla's only up in Philly, what is that, a couple hours? I can cut out of work a little early and head on up - no problem, right? Having worked out in DC and NJ for the last few years, I should've known better. But, living in Iowa, I still think that a 100 mile trip should only take an hour and a half. Alas, the never ending traffic on 95 dashed any hopes of a "quick trip".
So, I call Revzilla, order the boots and, rather than have them ship them back home, ask if they can just put the boots outside in a bush or something and I'll pick them up when I finally get up to Philly. Their CS rep, Ed, tells me that the office will actually be open until 8:00 and that he'd just walk the boots over to the office where I could pick them up when I got there. Wow, cool!
I leave DC around 4:30 and traffic is absolutely horrible - worse I've seen on 95 in the 10+ years I've been coming out this way. As the hours tick on, it's becoming clear that I may not make it by 8:00. I call CS again and get Jason who's been briefed of my plan by Ed. I tell him to just go ahead and ship the boots as I'm not going to make it in time. He tells me to keep on coming and he'll wait for me. Wow, cool!
At just a few minutes after 8, I roll into the parking lot of the new Revzilla offices and showroom. Very, very nice. If anyone of you had been to their old warehouse, you need to see the new store - very impressive.
Anyway, I walk right into the offices and to the call center where Jason is waiting there with my boots and a hearty handshake. We chat for a couple of minutes and I'm on my way back to DC.
Round trip was about 6 hours! To say the customer service was outstanding would be an understatement. I've purchased many things from Revzilla in the past and will definitely continue to do so - this experience just solidified that decision.
"Looks like I picked the wrong week to stop sniffing glue..."
2015 BMW R1200RT - "Artoo"
2012 BMW R1200RT - "Arthur", RIP
1985 Ford Escort L (for Luxury) - Ol' Blue - gone, but not forgotten
BMW MOA 175432