Join Date: Aug 2003
Location: Kings Mountain, NC, USA
Wife notices on the monthly bill that by switching to uverse we can save $30 a month on our bill. She's all about saving a dollar so talks to the sales person and a big box appears on our door step.
Open it and follow directions. Pretty easy. Everything powers up but have to call a number to activate. Spend 20 minutes on hold and then speak to Ashok who I have a problem understanding. End up getting transfered to an English speaker.
After discussing Safari vs Explorer, I informed the manager I really did not care what his opinion of Safari was/is, thats what I use and make it work or it all goes back. An hour later we finally get back on the inter net.
Now to make the phone work, call another number, another 20 minute wait on hold listening to the virtues of uverse. Half the phones in the house don't work, no dial tone.
Next day fire up the laptop and go to Outlook and check e-mail on that account. All is good until I go to send. No joy. Back on the phone to tech support. This time a 30 minute wait on hold, again heard all about the virtues of uverse. After getting shuffled around some, end up being informed that yes there is an issue, yes they know what it is but I need to give them a credit card number and they will help me. Informed the manager that as their equipment caused my e-mail to stop working, they are now responsible for getting it back to working order. They wouldn't budge and neither would I.
Told them to switch me back to DSL, they were getting their uverse stuff back. OK but there is a fee to switch back and I would be without phone and internet for 10 to 14 days while this took place.
That's it AT&T you are fired!
Ended up talking to a manager after another 20 minute wait on hold and they will switch me back at no charge and will not loose service, all phones should now be working.
Phones that did work now don't, the ones that did work not don't.
Done with that level of arrogance, incompetency and poor customer service/support.
State Utilities Commission getting a complaint.
Now time to find another ISP and phone provider, no need for all the other extras they bundle. Fios and RoadRunner not available out here, I live out in the sticks.
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