Trying to buy a new bike, NOT that easy as it looks - BMW Luxury Touring Community
 
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post #1 of 31 Old Feb 18th, 2006, 4:09 pm Thread Starter
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Trying to buy a new bike, NOT that easy as it looks

I was trying to think to myself where the right section for this is. Humor, ChitChat or the LT section. Despite the fact that it is somewhat humorous I decided to put it in the main section. The whole thing is not a complaint, just something to think about.

Lanette and I are trying to buy a new bike, as we will as it seems get the rest of my settlement from my accident in 2004 next week. So, we think it can;t be that hard to get a new bike, we get in the car and go to the next dealer here to us, which is BMW Woodlands, since they are only about 10 miles north from where we live.

Upon entering the dealership (Nice outside, nice new building) we are greeted by a shorty, whose name I forgot, who as it turns out not only has very little clue about the bikes, but also seems to have a problem with hearing. Keep in mind I have done that business myself for a while (selling vehicles that is) and that may make me a little bit more alert to BS in selling practices, but this guy really blew it.

Right when we started our discussion I told him: "I am going to buy an LT next week, I had an LT for 4 years, ridden it in excess of 60k miles in those 4 years, and are here to see what is in stock and to find out about the real prices" Mind you If *I* would have gotten that speech from one of my customers I would have only once asked back if they are sure that they don't need a demo ride, and then proceeded to sell the vehicle. Not so this guy. He clearly did not listen. I saw it already when I was talking to him. If you are one of those front warriors that is talking to folks all day long you will agree with me that there are certain sign that the guy you are talking is not listening, e.g. wandering eyes, and things like that. But back to today.

So, since they had 3 bikes there, with all different kinds of options, we were happy as I was able to show all the different goodies and thingies (tech term). All the while this sales rocket scientist, not only comes and goes, leaving us alone, but also looks in disbelieve when I show her the differences between bikes with and without CD player, and things like that. Then after we have been in the dealership for about 20 minutes (NO exageration!) he says: "You have had an LT before?" Doh!

I had already a bad feeling, about this, but I was really trying to give him one more chance, to save that deal, so I try it again: "I *AM* going to buy a bike next week, just have to wait until the check clears the bank, so lets talk price." Again thinking back when one of my customers would have said that I would have sat them down (especially since BOTH of the decision makers are here) and started talking.

Instead what this guy does is to to tell me that he is not talking price today, I have to come back the day I am going to buy. Again, mind you , I have done the selling, I have been on both sides of that table, but the way he stated is is/was just too wrong. Despite the fact that I was already pissed, I decided to give them one last chance, since they are the closest dealer to me, so I told him "Listen I am here to find out about the price, you have the option of telling me a price, sit down with me, and talk, or loose the sale" Granted my voice at that point was already somewhat irritated, but in the end *I* am the customer, and *I* am the one spending close to $20k so I have the right to.

Needless to say that he came again back with the number that is the price tag, at which point I just shook my head and left the dealership. I guess if there are more than one person in a dealership that are driving customers away one doesn't have to be astonished if the dealerships close.

I am still at a loss as to this "sales" guys reaction. Still can only shake my head in disbelieve.

Andreas Pleschutznig
'14 GSAW soon:
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post #2 of 31 Old Feb 18th, 2006, 4:28 pm
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Sorry you're having so much trouble. When I bought my '02, the sales guy was great, worked with me on a trade in, offered dealer incentives before I could ask, etc. After the sale, the service department always felt like I was bothering them and made every transaction difficult, whether warranty or paid. Oh well.

Is that the only salesman in that store? Can you ask for a sales manager, or possibly even the owner? It may be worth it, as having a dealer 10 miles away is a benefit.

But the good news is that not only is your settlement about to close, but that you're healed and confident enough to get another LT. That's worth cheering about.


Ken
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post #3 of 31 Old Feb 18th, 2006, 6:53 pm
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Glad to see you are up to LTing again Andy.

I got prices from three dealers. I asked the local dealer how close they would come. The owner told me they didnít have to discount LTs to sell them, and that the prices I got from other dealers didnít include the options I specified.

I verified the prices, didnít buy locally, and saved enough to pay the sales tax and 6 months of insurance.

Bob
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post #4 of 31 Old Feb 18th, 2006, 7:04 pm Thread Starter
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Quote:
Originally Posted by meese
Sorry you're having so much trouble. When I bought my '02, the sales guy was great, worked with me on a trade in, offered dealer incentives before I could ask, etc. After the sale, the service department always felt like I was bothering them and made every transaction difficult, whether warranty or paid. Oh well.

Is that the only salesman in that store? Can you ask for a sales manager, or possibly even the owner? It may be worth it, as having a dealer 10 miles away is a benefit.

But the good news is that not only is your settlement about to close, but that you're healed and confident enough to get another LT. That's worth cheering about.
No reason to be sorry. This dealers loss, another dealers win. You know, as a customer I am under the impression, that if the business puts the guy in there they will have to deal with the consequences. I just wish there would be a way to tell them. LOL.

I mean this is similar as if someone came into the BMW car dealership, and you want to talk about buying (cash) that one 750i they have on the floor, and the sales person does stupid tricks. Lost the sale.

And yes I am cheering too, that I am able to get back on a LT.

Andreas Pleschutznig
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post #5 of 31 Old Feb 18th, 2006, 8:13 pm
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I still say you can contact the Sales Manager or General Manager. It may not change anything, but at least you gave your feedback.

If you happen to do so as you ride up on your shiny new '06 LT, well then that's too bad for them.

Ken
Pacific NorthWet
'13 Dark Graphite Metallic K16GTLD, 24K miles
'09 Magnesium Beige Metallic K13GT, 63K miles
'03 Anthracite Metallic K12LTC, 66K miles
'02 Mauve Metallic K12LTC, 106K miles and sold
BMWLT#143, IBA# 366, MOA# 111996, SCMA# 24032


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post #6 of 31 Old Feb 19th, 2006, 12:11 am
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I would suggest going back on a weekday in case this was some weekend bozo they bring in for overflow business. Also, talking to the General Maanger or Owner would be a good idea. If that doens't get someone's attention go elsewhere; they don't deserve your business.

David Taylor
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post #7 of 31 Old Feb 19th, 2006, 1:22 am
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That is the same dealer i got my o5 from back in june last year. they are i little disorganizesd. but salesman got my trade and give me a little off the sticker. the next place is down in south houston . what sold me on the dealership was joe in the sevice and the parts guy and the clothing lady great people. the owners is almost alway running around.
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post #8 of 31 Old Feb 19th, 2006, 4:27 am
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Hey Andreas,

I feel your plight. It can be very difficult finding a dealer worthy of your business.

I went on-line and mapped out every dealer in the area/state. I started close by and moved out. I used my computer and telephone. Many dealers did not even bother to return email. That was fine with me--they are out!

Of the dealers that bothered to return my email (50%), about half of those would not talk price via email or phone. They are out!

Several dealers returned my email quickly, and with an OTD price. One of the dealers was relatively close to me (75 miles). This dealer got my business!

Even if you have to go several hundred miles to buy your new LT, it's worth it. You are the customer--the king! These dealers should remember that this is probably not going to be your last purchase--and act like it!

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #9 of 31 Old Feb 19th, 2006, 4:53 am
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Andy I have visited that dealership, it was closed, but it appears that they have a couple of million $$$ invested in that dealership. I am with you it does not make sense to me either. That kind of business practice will close them down quickly. I think you should contact the owner or manager and tell them your experience, perhaps they will listen and change. Salseman may have been someones son and not experienced salesman.

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post #10 of 31 Old Feb 19th, 2006, 7:22 am
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Andy,

How about dropping them an Email explaining your situation? That won't waste much of your time....

I've attached contact info for all the dealers in TX...
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'03 R1150RT - MAXed out
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post #11 of 31 Old Feb 19th, 2006, 7:29 am
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Sorry to hear you are having such a hard time with your dealer. I guess I am very fortunate as my dealer is about 10 miles away and is EXCELLENT. When I bought my '02 R1150GS I went in told him I had gotten a price of $XXX from another dealer but really wanted to buy from him. At that point I if he had come within say $300 of the price I had he would have gotten my business. Instead he simply said I'll do the same deal and get you whatever color you want. DONE. In addition the service dept. at Charlotte BMW is great. Usually do not have to leave the bike overnight and they are very accomodating.

That being said .... I would caution that the "BEST" deal is not always the cheapest price. There are dealers who dicount bikes and are in it for the sale only. Each dealer has his/her own overhead to cover. I would always try and give the business to my local dealer so long as they treat me well. To me (and this is a personal thing) I am willing to pay a bit more to my local dealer rather than buying from a dealer 1500 miles away only to save say $800 on the cost of a bike. It is MY dealer who I expect to provide that top notch service on that Saturday morning at 8:30 AM when I need a last minute repair before heading out on a trip. As a result I want to make sure he stays in business.

I believe there are a number of BMW dealers in the Houston area so at least you have some options.

By the way .... when I was shopping for my '02 GS I did encounter on delaer who was a jerk. He has a demo GS loaded up with $3000 worth of stuff that I was not interested in. Once he discovered he could not sell me that bike he told me to go find another dealer to by my new GS from. I told him that was exactly what I intended to do.

There are a lot of new "05 and '06 LT's still sitting on delaer floors so you should be able to land a good dealer. FYI ....My dealer has a new '05 LT priced at $18,995 + tax and title and they are throwing in the 600 mile service. http://www.bmw-ducati.com/bikeview.php?view=747

Hey .... if you want .... you can buy a bike from Charlotte BMW and I will ride it to Texas for you!

Ed Apelian
All it takes is an open road and an open mind!

'16 R1200RT - Platinum Bronze Metallic
'18 R1200GS - Light White


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post #12 of 31 Old Feb 19th, 2006, 7:35 am
 
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Come to northeast Ohio. We have two of the best dealers anyone could ever ask for. One is big, brand new, all shiny & happy...while they really do know their stuff. The other is small, old, VERY old-skool...and they know Beemers like the back of their hands. Oh...and no moron salesmen at either place. I really don't know which one will get my business the next time I buy an LT. It's going to be a close call.
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post #13 of 31 Old Feb 19th, 2006, 8:31 am
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Andy-

Why would you even play that game? Go in, tell him you're ready to buy (you weren't at that time) and give him your price. You should know what the bike is worth to you when you walk in. The salesman is only there to deliver your offer to the man who can actually say yes or no. If they don't want to meet your price, or return with a reasonable counter offer, get up and walk.

Dave Hoogerland

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post #14 of 31 Old Feb 19th, 2006, 9:15 am
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Buying a bike should not be like buying a car. Most all need a car but do not need a bike. Many have wants but most do not need a bike. The sales person should be keenly aware of this but some are not. They should cut the BS of what would it take for you to buy today? and other like sales talk.

There is a great difference between Harley dealers in Northern Illinois and Southern wisconsin. Both in price and sevice. This is not known from personal experience but from many Harley riders I know. Some deal, some mark up alot! Some offer swagger some do not.

While we may have that glazed over drool going on in the BMW dealer while shopping it should not stop the sales person form "selling the product"

At the dealer I patronize, the owners are the salesmen. And the service manager and parts manager do a great job of selling the new bikes knowing I am not in the market. They just simply talk about the bike in a knolegable way, all of its pros and cons as it is. When it comes time to upgrade the sale was made months in advance.

The one problem is not all buyers are like you Andy. Many go into a dealer with expectations that are not realistic. Some act like jerks. I have seen this at both the BMW dealer and the local yam-kawa-honda- dealer.

Good luck on your new purchase! May you be blessed with safe riding!

Mike G
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post #15 of 31 Old Feb 19th, 2006, 9:59 am
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Quote:
Originally Posted by GSinNC
Sorry to hear you are having such a hard time with your dealer. I guess I am very fortunate as my dealer is about 10 miles away and is EXCELLENT. When I bought my '02 R1150GS I went in told him I had gotten a price of $XXX from another dealer but really wanted to buy from him. At that point I if he had come within say $300 of the price I had he would have gotten my business. Instead he simply said I'll do the same deal and get you whatever color you want. DONE. In addition the service dept. at Charlotte BMW is great. Usually do not have to leave the bike overnight and they are very accomodating.

That being said .... I would caution that the "BEST" deal is not always the cheapest price. There are dealers who dicount bikes and are in it for the sale only. Each dealer has his/her own overhead to cover. I would always try and give the business to my local dealer so long as they treat me well. To me (and this is a personal thing) I am willing to pay a bit more to my local dealer rather than buying from a dealer 1500 miles away only to save say $800 on the cost of a bike. It is MY dealer who I expect to provide that top notch service on that Saturday morning at 8:30 AM when I need a last minute repair before heading out on a trip. As a result I want to make sure he stays in business.

I believe there are a number of BMW dealers in the Houston area so at least you have some options.

By the way .... when I was shopping for my '02 GS I did encounter on delaer who was a jerk. He has a demo GS loaded up with $3000 worth of stuff that I was not interested in. Once he discovered he could not sell me that bike he told me to go find another dealer to by my new GS from. I told him that was exactly what I intended to do.

There are a lot of new "05 and '06 LT's still sitting on delaer floors so you should be able to land a good dealer. FYI ....My dealer has a new '05 LT priced at $18,995 + tax and title and they are throwing in the 600 mile service. http://www.bmw-ducati.com/bikeview.php?view=747

Hey .... if you want .... you can buy a bike from Charlotte BMW and I will ride it to Texas for you!
Yup. This is a good dealership. Larry or Kevin are the sales guys and Mark owns the place. Count on them to try to do you right.
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post #16 of 31 Old Feb 19th, 2006, 10:08 am
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Yup. This is a good dealership. Larry or Kevin are the sales guys and Mark owns the place. Count on them to try to do you right.
Agreed! I have been dealing with Mark since he bought he place ... and actually was a customer of Carl's before he sold to Mark. Larry and Kevin are great guys and DeLong is the ONLY one who touches my bikes. He is the best tech IMHO. He is master certified. Mark's wife Gail who runs the office is wonderful as well. Am still working on warming up to Bob the new service manager .... I miss Sean and Michael. But I am giving Bob time to transition from the Kawi-Yami mentality to the BMW mentality. He seems to be trying though.

Ed Apelian
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'16 R1200RT - Platinum Bronze Metallic
'18 R1200GS - Light White


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post #17 of 31 Old Feb 19th, 2006, 11:41 am
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Hey, Andy! Good to see you are healed and ready to ride again! sounded like Lynette is as well! GREAT NEWS!!

As to the dealer? There was a cage dealer who got the *dream* franchise and was ready to make a killing. Did not go to any of the trainings or seminars. Subsequently lost that franchise. Was last seen wandering around scratching his head.

Spring is coming!! Happy shopping! Happy riding!!

Jim Taylor
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post #18 of 31 Old Feb 19th, 2006, 1:52 pm
 
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Glad you're up to it Andy!

Oh the irony...

Sales Puke: "You have had an LT before?"

Andy: " Like I said, yeah. Oh and I'm one of the founders and the IT guy that manages the largest database of LT knowledge outside of BMW."

Sales Puke: Uh... come back with your checkbook. Oh and be sure and let your friends know what a dork I am.

Man, I feel your pain. I'm in a service business myself so I'm sensitive to how I'm treated when out spending money. I say talk to the owners... you could end up with a new bike ...annnnd... a cool new job selling Bikes!

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post #19 of 31 Old Feb 19th, 2006, 3:00 pm
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Remember me?

I found this from a stash of old material from my sales management days many years ago. It was dated even then but probably still holds a little truth today. I don't know where it came from.

"Remember me? I'm the fellow who goes into a restaurant, sits down and patiently waits while the waitresses do everything but take my order. I'm the fellow who goes into a department store and stands quietly while the sales clerks finish their little chit-chat.
"Remember me? I'm the man who drives into a gasoline a gasoline(full service) station and never blows his horn, but waits patiently while the attendant finsihes reading his comic book. Yes, you might say I'm a good guy. But you know who else I am?
"I'm the fellow who never comes back and it amuses me to see you spending thousands of dollars every year to get me back into your store when I was there in the first place and then, all you had to do was give me a little service and show me a little courtesy.
"Remember me? I used to be your customer."

Roger
BMW R1100RT '00
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post #20 of 31 Old Feb 19th, 2006, 7:30 pm
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Good luck Andy. It's great to hear that you are getting back on an LT again. I have been trying to deal with the three Houston BMW dealers for 15 years now. I bought my '93 K1100LT from the SW fwy dealer. The '99 LT from San Antonio because nobody in town wanted to take a 6 yr old trade in. The SA dealer had it sold before I took the LT home. I had to go to Chicago to buy the '03 LT on a cash deal because nobody in town would deal. I saved at least $1800.

The Woodlands dealer is opening a second location on the SW side of town.

I had great hope for them when they opened as I heard their parts guy was from DFW and was a real wiz. Also Joe Krebs was there and he always did right by me at the SW store. Joe is gone now and Gregg (parts guy) and I got into it for 15 minutes when he tried to sell me a bias BT-020 and kept telling me that B-stone didn't make a radial and he had sold thousands of the bias tire to LT owners and I didn't know what I was talking about.

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post #21 of 31 Old Feb 19th, 2006, 7:39 pm Thread Starter
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Well, as I said, This dealers loss, is anotehr dealers win, and in the meantime I have 'signed' the deal with a virtual handshake, and if everything goes according to plan will pick up the new LT beginning og March in Sacramento, CA from our member Ted. Since I wanted to get a new saddle anyhow I will combine the two trips, and by the time I arrive back home the bike will be broken in with 2500miles. Ain't nothing better than starting the new bike with 2500 miles in 5 days.

Andreas Pleschutznig
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post #22 of 31 Old Feb 19th, 2006, 10:46 pm
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Good for you. You get a great bike at a good price, a friend gets his cut, and you get a nice, long ride out of it. Enjoy.

Ken
Pacific NorthWet
'13 Dark Graphite Metallic K16GTLD, 24K miles
'09 Magnesium Beige Metallic K13GT, 63K miles
'03 Anthracite Metallic K12LTC, 66K miles
'02 Mauve Metallic K12LTC, 106K miles and sold
BMWLT#143, IBA# 366, MOA# 111996, SCMA# 24032


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post #23 of 31 Old Feb 20th, 2006, 6:32 am
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Andy: That's great news. Hope its everything you expect. Good luck!!

Chuck J

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New friends make it all worthwhile!!! Smile, its catching.
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post #24 of 31 Old Feb 20th, 2006, 10:51 am
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Thumbs up

After all you went through, I am very happy that you will have a new mount in a couple of weeks. As it should be.

I am thinking about selling my LT (not decided yet) after having had a heart attack last Saturday (Feb 11th) and not much energy, although I did go to work three hours last Thursday and Friday, and today I have 10 patients on the schedule.

For the time being, my son is riding it to school almost every day while I decide.

Congrats on your return to our world.

Ignacio
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post #25 of 31 Old Feb 20th, 2006, 1:26 pm
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Quote:
Originally Posted by nbroca
I am thinking about selling my LT (not decided yet) after having had a heart attack last Saturday (Feb 11th) and not much energy
Bummer, Ignacio, hope you're doing OK. I hear doctors can be the worst patients.

Ken
Pacific NorthWet
'13 Dark Graphite Metallic K16GTLD, 24K miles
'09 Magnesium Beige Metallic K13GT, 63K miles
'03 Anthracite Metallic K12LTC, 66K miles
'02 Mauve Metallic K12LTC, 106K miles and sold
BMWLT#143, IBA# 366, MOA# 111996, SCMA# 24032


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post #26 of 31 Old Feb 20th, 2006, 2:07 pm
 
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Quote:
Originally Posted by nbroca
I am thinking about selling my LT (not decided yet) after having had a heart attack last Saturday (Feb 11th) and not much energy, although I did go to work three hours last Thursday and Friday, and today I have 10 patients on the schedule.
ignacio ... sorry to hijack this thread, but i sincerely hope you feel better soon. hang in there.
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post #27 of 31 Old Feb 20th, 2006, 2:37 pm Thread Starter
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Quote:
Originally Posted by nbroca
I am thinking about selling my LT (not decided yet) after having had a heart attack last Saturday (Feb 11th) and not much energy, although I did go to work three hours last Thursday and Friday, and today I have 10 patients on the schedule.
Now THAT just plain sucks! You get your Car-diologist to clean out whatever is wrong, and get back on the bike. Thats the best you can do. Once I started riding again, even the smaller lighter bike it all felt much better and recovery was much faster.

Andreas Pleschutznig
'14 GSAW soon:
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post #28 of 31 Old Feb 20th, 2006, 4:08 pm
 
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nbroca,, Let me chim in here with everyone,,

Having been where you are at 2 years ago, I know how you feel.. I was lucky, a stent a diet change plus I quit smoking and things are getting better.. Start taking a little time off for yourself.. Get back to enjoying yourself a little..Life is to short as I'm sure you know from your line of work..
Hypertention s the worst thing in the world for us guys,, Take care....

Andy,, Congrats on the purchase, I guess buying in Cal is as good as any place Enjoy the ride back,, I'm jealous!!....regards Pete
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post #29 of 31 Old Feb 20th, 2006, 6:44 pm
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Thumbs up

Thank you guys (Andy, Gerhard, Ken, and Pete) for the encouragement.

For the only reason I am misbehaving as a patient is that I went to work for a few hours last Thursday, Friday, and today, but my cardiologist doesn't know it and I'm not telling. Let's see what he has to recommend when he sees me tomorrow at 8. I hope he won't tell me that I have to rest for two weeks (as the guy who put the stent on said) because I 've got no time for that nonsense.

I'll keep you posted.

Ignacio
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post #30 of 31 Old Feb 20th, 2006, 7:52 pm
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Ignacio sorry to about your situation. But here is a plan ... sell the '01 LT, get on a diet, work out and in 2007 you will back in great shape and ready to buy a NEW '07 LT ! ! What better way to celebrate your good health than a new LT! ! Sounds like a plan to me !

Honest ... I wish you all the best ! Life is too short.

Ed Apelian
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post #31 of 31 Old Feb 21st, 2006, 1:35 pm
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Quote:
Originally Posted by andy
No reason to be sorry. This dealers loss, another dealers win. You know, as a customer I am under the impression, that if the business puts the guy in there they will have to deal with the consequences. I just wish there would be a way to tell them. LOL.
Spot on! You prolly talked to the owner anyway, cus a dork like that on a team wouldn't last long. Let your wallet do the talking.
Gosh, I'm so happy with my dealer. Not nearby, but a 30 year standing customer relation. When I didn't had money enough for a big repair, I was able to make an arrangment. Houtrust even sponsored some presents at CCR! He wins my clientele anytime!

Miles of smiles of miles of smiles of...
The hardest thing to do on a K1200LT is riding it home.

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