Trying to buy a new bike, NOT that easy as it looks
I was trying to think to myself where the right section for this is. Humor, ChitChat or the LT section. Despite the fact that it is somewhat humorous I decided to put it in the main section. The whole thing is not a complaint, just something to think about.
Lanette and I are trying to buy a new bike, as we will as it seems get the rest of my settlement from my accident in 2004 next week. So, we think it can;t be that hard to get a new bike, we get in the car and go to the next dealer here to us, which is BMW Woodlands, since they are only about 10 miles north from where we live.
Upon entering the dealership (Nice outside, nice new building) we are greeted by a shorty, whose name I forgot, who as it turns out not only has very little clue about the bikes, but also seems to have a problem with hearing. Keep in mind I have done that business myself for a while (selling vehicles that is) and that may make me a little bit more alert to BS in selling practices, but this guy really blew it.
Right when we started our discussion I told him: "I am going to buy an LT next week, I had an LT for 4 years, ridden it in excess of 60k miles in those 4 years, and are here to see what is in stock and to find out about the real prices" Mind you If *I* would have gotten that speech from one of my customers I would have only once asked back if they are sure that they don't need a demo ride, and then proceeded to sell the vehicle. Not so this guy. He clearly did not listen. I saw it already when I was talking to him. If you are one of those front warriors that is talking to folks all day long you will agree with me that there are certain sign that the guy you are talking is not listening, e.g. wandering eyes, and things like that. But back to today.
So, since they had 3 bikes there, with all different kinds of options, we were happy as I was able to show all the different goodies and thingies (tech term). All the while this sales rocket scientist, not only comes and goes, leaving us alone, but also looks in disbelieve when I show her the differences between bikes with and without CD player, and things like that. Then after we have been in the dealership for about 20 minutes (NO exageration!) he says: "You have had an LT before?" Doh!
I had already a bad feeling, about this, but I was really trying to give him one more chance, to save that deal, so I try it again: "I *AM* going to buy a bike next week, just have to wait until the check clears the bank, so lets talk price." Again thinking back when one of my customers would have said that I would have sat them down (especially since BOTH of the decision makers are here) and started talking.
Instead what this guy does is to to tell me that he is not talking price today, I have to come back the day I am going to buy. Again, mind you , I have done the selling, I have been on both sides of that table, but the way he stated is is/was just too wrong. Despite the fact that I was already pissed, I decided to give them one last chance, since they are the closest dealer to me, so I told him "Listen I am here to find out about the price, you have the option of telling me a price, sit down with me, and talk, or loose the sale" Granted my voice at that point was already somewhat irritated, but in the end *I* am the customer, and *I* am the one spending close to $20k so I have the right to.
Needless to say that he came again back with the number that is the price tag, at which point I just shook my head and left the dealership. I guess if there are more than one person in a dealership that are driving customers away one doesn't have to be astonished if the dealerships close.
I am still at a loss as to this "sales" guys reaction. Still can only shake my head in disbelieve.
'14 GSAW soon:
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Still in search of Occam's razor to cut a Gordian knot.