December 14, 2009
Dear Valued Customer,
Spot LLC is dedicated to providing the highest quality and best performance products to our customers, therefore,
Spot LLC will be conducting a voluntary return on any new model SPOT Satellite GPS Messenger ™ (SPOT 2)
purchased since October 1, 2009. During recent testing, we discovered that some of the new SPOT 2 devices might not meet battery and messaging operating specifications.
We highly recommend you return your product for replacement at your earliest convenience. Please visit
for complete details. Replacement product will be available in early 2010. Spot LLC guarantees we will exchange your product free of charge and send your replacement unit when product is available.
This notice does not affect the original SPOT Satellite Personal Tracker (SPOT 1) devices. Customers can easily
identify the unaffected SPOT 1 product as it is clearly marked as the SPOT Personal Tracker. The operating condition does not apply to any other SPOT products.
The SPOT Team
This is what we call customer service... It's not right so you fix it... You don't DENY there is a problem... You don't blame it on the customer. You FIX it...
Do you hear this BMW ??????