Originally Posted by GUNTER1100
Thought I would avoid the "Kenmore Kurse" in our new home by buying a Jenn Air stove & cook top. WRONG. With 2 weeks of use, & a total of 3 times using the cooktop, & 1 time using the oven, both gas, there appeared a crack in the ceramic cooktop, about 6 in. long between two of the burners, When I called Jenn Air, I was told that this was a heat crack, that they would schedule a tech to take a look at it, & to not use the cooktop, as it could suffer a catastrophic failure, causing whatever was on the burner to spill & leading to major burns. This was in the first week of September of this year. They have sent 4 new cooktops, & every one has been improperly packed, leading to them be damaged in transit. The techs. have all showed up on time. look at the replacement part, call to have a new one sent out, & reschedule the service call. The stove cost almost $2500 new, & the cooktop is almost $500 for the part, plus the 4 service calls. All this is under the warranty. The reason I chose Jenn Air was because of the quality of the product. Oh by the way, Jenn Air is now owned by..... SEARS. The 4th part arrived last night, & it is damaged as well. Going to call the company I bought it & all the new appliances & the gas fireplace from & see what they will do for me. I spent over $15K there, & my contractor told me if I could not get satisfaction from them, he would call & lean on them. His customers spend over $200K a year there on his say so.
Slight correction . . .
The following is from a commercial subscription service called Hoover On-line a Dunn & Bradstreet Co.
Jenn Air is currently owned by Whirlpool . . .
"Maytag could wash, cook, and clean, and it didn't ask you where you were all night. The company was the #3 US manufacturer of home appliances, after Whirlpool and GE Consumer Products. It sold washers, dryers, dishwashers, refrigerators, and cooking appliances under brand names Admiral, Amana, Jenn-Air
, Magic Chef, and Maytag. The company also made Hoover vacuums, Jade commercial ranges, and Dixie-Narco beverage vending machines (Coca-Cola and PepsiCo were top customers). The company sold its products through national retailers (Home Depot accounted for about 15% of sales and Sears about 10%), its own retail stores, independent dealers, and distributors."
"In addition to Whirlpool, the company sells its products under a bevy of brand names including KitchenAid, Bauknecht, Roper, Maytag, and Magic Chef. Whirlpool peddles its appliances in North America, Europe, Latin America, Africa, the Middle East, and Asia. Competition in the home appliances market has heated up in recent years, with Bosch Siemens, LG, Samsung, and Haier commanding equal attention. "
"The combination of Sears and Kmart was a response to the pounding both companies endured at the hands of Wal-Mart and other discount and mass merchandisers. Sears' previous responses include pushing its private brands of apparel, tools, and appliances (Crossroads, Craftsman, Kenmore, respectively) and cutting prices. Sears' status as the nation's largest seller of home appliances has been under siege from big-box chains, including Best Buy, Home Depot and Lowe's, for years. (Indeed, its share of the appliance market has fallen from about 40% in 2000 to about 31% in 2009.) Its latest effort to defend its appliance business, which accounts for about 15% of Sears Holdings' total revenue, is an aggressive move into the market for high-end kitchens. To that end, it has signed a deal to become the only national retail chain to carry Whirlpool's Jenn-Air appliance brand.
In November 2009, Sears stores began carrying a new line of Jenn-Air luxury cooktops, ovens, dishwashers and built-in refrigerators. Beginning 2010 Jenn-Air brand appliances will no longer be sold in Home Depot and Lowe's stores. Sears is hoping that shoppers who have abandoned its stores for those of its big-box rivals will be lured back."