to the point I will never buy another vehicle from BMW, of any type. OK, that's my rant. I know many of you have trouble free miles and for that I am glad for you.
The purpose of this post is to ask if anyone has experienced anything similar to what I will describe and/ or ask your opinion of how to proceed.
I recently had another failure (4th in 24,000 miles on an 08) that I alluded to in a few posts but did not speak out about in good faith that BMW would do the right thing. It appears the good faith is gone.
I bought this bike, new in May 2008.
1. Failure 1, final drive, occurred on August 31, 2008 with 7,117 miles on it during a tour with my wife. We were in W. Va at the time and found oil leaking from the final drive. Limped it to the dealer, dropped it off on September 3 and picked it up on September 19, only to find half way home that there was another problem- See 2.
2. On September 19, 2008, as I picked up the bike from the final drive repair I noticed it felt like it lacked power. I mentioned it to the mechanic, but thought maybe I was hyper-sensitive having just come off their loaner, a K1200GT. I got half way home and started playing with the clutch, rapid roll ons and rapid roll offs. The symptoms were clear- it would rev without catching and the engine would slowly catch up. I stopped, called the dealer, and the mechanic said, "sounds like the clutch." So I immediately turn around and drop the bike off. It's September 19, 2008 and bike has 7262 miles. I pick the bike up on October 3, 2008. It had been in the shop for 28 consecutive days.
3. On March 20, 2009, I took the bike for the annual brake flush and I pointed out a bubble of oil on the transmission housing. Mechanic stated I had a seal leak and they would repair it. The bike was repaired and I picked it up on April 14, 2009, The bike had been in the shop a total of 25 consecutive days. Total consecutive days in the shop since purchase= 53 days.
4. On September 26, 2009, during a NE trip with my wife, the clutch started slipping pretty severely just after we left NY city. I stopped, called my dealer to find out when they closed and to tell them what was happening. Determined I couldn't make it to the shop in time, so we drove home to NC. As long as I didn't need immediate, quick power we were moving along. The slipping got worse on the way home and I could make it slip in 3rd on up. I didn't try 1st or 2nd- I didn't wanna mess with it too much for fear I'd be stranded far from home. I dropped the bike off September 29, 2009 with 24,557 miles on it. It had about 23,000 something on it when I called the dealer to notify them of the problem. BMWNA was made aware immediately, as they were in every other failure I've had, and were standing by for the analysis. NOTE: On October 20, 2009, as per NC Lemon Law, I sent a letter to BMW stating I wanted a replacement of the motorcycle. The bike sat in the shop until the last 2 weeks, when they were finally able to tear into it and analyze it. BMWNA calls me on November 13, 2009, and states their field engineer has analyzed the issue, no fluid was found in the clutch housing, and therefore it is not a warranty issue and I would have to take care of it myself (they would pay $500.00 toward repair as a "good faith" gesture since it sat so long). The bike had been in the shop for 45 consecutive days this last time before this call was made to me. I asked them, if it was not fluid, then what was the problem- I never got an answer. I told BMWNA I spoke to the mechanic prior to their call and they stated that they confirmed the symptoms before repair, and the clutch and all plates were within tolerance, so it's not a wear issue (clutch plate = 5.25mm, pressure plate= 8.58mm, clutch carrier=7.44mm). At this point in the call, I was pissed but I cooly told the rep that I was insulted and as far as I was concerned they still had not determined the problem so repairs were impossible and their position was ridiculous. I told him not to call me to insult me with a ridiculous offer as they had suggested and I informed him that I would not be picking the bike up, ever, period.
SO now, I don't want another bike from BMW. I want my money back. NC Lemon law states that if a manufacturer unreasonably refuses to fix their problems, I am eligible for treble damages. That's what I want now.
This is what I plan to do. I will write the NC Attorney General with the info and all repair paperwork and correspondence between me and BMWNA and ask if they will intervene on my behalf- they have a form on-line and state that in some cases they will intervene. I believe I'll also follow through this time and inform MCN so they can publish this matter publicly.
If the AG is unable to intervene, I will retain an attorney familiar with consumer law/ lemon law and I will pursue this matter further.
Oh yeah, one piece of info that I thought could be relevant- I have all the track data from my gps going back to May 4, 2009. Track data shows every trip I've ever made, speeds traveled, time elapsed between points, etc. I believe this data could be useful if they try to make an argument that maybe, somehow, I abused the bike- [email protected]
@, it is in mint condition except for their crap failures.
OK, this was a useful exercise at writing the facts down if nothing else. So, if you've stuck with me here, anyone have a similar experience and can provide advice, or is their any advice based on what I've written? PM's are welcome if you'd rather not post publicly.