Re: Northeast rep.
I'm glad you had a good resolution to your problems. However, I have had no such luck. I just got off the phone with them and asked if I could have the name and number of the Northeast Representative from BMW, and they told me they didn't know who that person is. Really ?
I'll give a quick synopsis of what has been going on with me and my RT (At least, as quick as I can).
On Labor Day week, I went on a trip from my home in New Hampshire, to Asheville, North Carolina and back. At the beginning of the week, in Chambersburg, PA, a seal went in my final drive causing all the fluid to leak out. Towed to an authorized dealer in Mechanicsburg, PA. I was told there that a seal had gone, and they didn't have the tools (Again, really ?) or the parts to fix it. But, they had a rebuilt '06 ( My bike is an '07) drive they could let me rent so that I could continue on my trip. Which I did.
Went to Asheville, and, later in the week, started on my way home. In PA, again, my transmission suffered a catastrophic failure. Had the bike towed to the same dealer who helped me out with the first breakdown. Was told that another seal had failed causing the transmission to eat itself. Again, they didn't have the parts and worse, neither, apparently, does BMW. Got a cab, went to the airport, rented a car, and drove eight hours home.
So, my bike is still sitting at the dealer in Mechanicsburg, PA and they can't tell me when my bike will be fixed. Starting to get pretty cold up here and if it goes on too much longer, I'm not sure how I will get my bike back.
I submitted my expenses to BMW Roadside Assistance for trip interruption and towing, along with a detailed letter explaining everything I had been through. Called them today, after spending too much time trying to talk with a real person, and they have no record of receiving my receipts or letter or can give me a claim status. They then told me that I was supposed to send my receipts for trip interruption to one location and receipts for towing to another location. Again, really ? Even though when I talked with BMW Roadside Assistance, as this was all unfolding, they told me to send all my info to the one location in Mass.
Okay, so I said that I would send all my trip interruption stuff to the address I was just told about. The guy on the phone said I would have to send the paperwork from the dealer in PA along with it. I said they have no idea on when the work will be done, so I can't get the final paperwork. Roadside Assistance told me I can't submit any claim without this paperwork.
I, then, asked about is there any mechanism to return my bike to me, since all of this was warranty issues with my bike and why should I have to spend more money and time to get my bike to New Hampshire as I did nothing wrong ? I was told that they didn't know if this was a possibility. Again, really ? They don't know ?
It goes on and on, but that is the gist of it. Also, two years ago, when I bought my new '07 RT, I was promised some kind of gift package from BMW for buying a new bike. Never got it. I know that's petty, but why promise me something and never deliver ? It just leaves a bad taste.
Also, one question to you guys, how many seals are there on an RT ? So far, I have had four fail. I'm not, in the least, mechanical, so I'm not sure if the same ones are failing or different ones, but four failures in 13,000 miles ? Again, really ?