10 Things your IT guy wants you to know - BMW Luxury Touring Community
 
LinkBack Thread Tools Display Modes
post #1 of 7 Old Mar 24th, 2008, 9:08 pm Thread Starter
Cat Herder
 
andy's Avatar
 
Join Date: Apr 2002
Location: Houston, TX, USA
Posts: 5,852
10 Things your IT guy wants you to know

Note: This article was not penned by me. I found it here. But, that blog has been deleted by the author. So I am recreating the post here. If anyone know the name of the actual author, please do let me know. I would be happy to give credits to him/her.

  1. If you ask me technical questions please donít argue with me because you donít like my answer. If you think you know more about the topic, why ask? And if Iím arguing with youÖitís because I am positive that I am correct, otherwise Iíd just say ďI donít knowĒ or give you some tips on where to look it up, I donít have the time to just argue for the sake of it.
  2. Starting a conversation by insulting yourself (i.e. ďIím such an idiotĒ) will not make me laugh, or feel sorry for you; all it will do is remind me that yes, you are an idiot and that I am going to hate having to talk to you. Trust me; you donít want to start a call that way.
  3. I am ok with you making mistakes, fixing them is my job. I am not ok with you lying to me about a mistake you made. It makes it much harder to resolve and thus makes my job more difficult. Be honest and we can get the problem resolved and continue on with our business.
  4. There is no magic ďFix itĒ button. Everything takes some amount of work to fix, and not everything is worth fixing or even possible to fix. If I say that you just need to re-do a document that you accidentally deleted 2 months ago, please donít get mad at me. Iím not ignoring your problem, and itís not that I donít like you, I just cant always fix everything.
  5. Not everything you ask me to do is ďurgentĒ. In fact, by marking things as ďurgentĒ every time, you almost ensure that I treat none of it as a priority.
  6. You are not the only one who needs help, and you usually donít have the most urgent issue. Give me some time to get to your problem, it will get fixed.
  7. Emailing me several times about the same issue in the same day is not only unnecessary, itís highly annoying. Emails will stay until I delete them, I wonít delete them until Iím done with them. I will typically respond as soon as I have a useful update. If it is an urgent issue, let me know (see number 5).
  8. Yes, I prefer email over telephone calls. It has nothing to do with being friendly, itís about efficiency. It is much faster and easier for me to list out a set of questions that I need you to answer than it is for me to call and ask you them one by one. You can find the answers at your leisure and while Iím waiting I can work on other problems.
  9. Yes, I seem blunt and rude. Itís not that I mean to, I just donít have the time to sugar coat things for you. I assume we are both adults and can handle the reality of a problem. If you did something wrong, I will tell you. I donít care that it was a mistake, because it really makes no difference to me. Donít take it personal, I just donít want it to happen again.
  10. And finally, yes, I can read your email, I can see what web pages you look at while you are at work, yes, I can access every file on your work computer, and I can tell if you are chatting with people on an instant messenger or chat room (and can also read what you are typing). But no, I donít do it. Itís unethical, Iím busy, and in all reality you arenít all that interesting. So unless I am instructed to specifically monitor or investigate your actions, I donít. There really are much more interesting things on the internet than you.
andy is offline  
Sponsored Links
Advertisement
 
post #2 of 7 Old Mar 24th, 2008, 10:34 pm
Senior Member
 
JPSpen's Avatar
 
Join Date: Jul 2005
Location: Jones, OK, USA
Posts: 3,525
Re: 10 Things your IT guy wants you to know

note to self :


Forward this to all customers.

John

Live and direct from the new earthquake capitol of the U.S. Jones, Oklahoma
08 Can-Am Spyder (Miss Lindy's)
03 R1200CLC Capri Blue "Flipper"
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

01 R1100RT Glacier Blue "Lucky"
91 R100GS "It'sNotAMoneyPit"
The voices in my head may not be real, But they have some good ideas!


"I like the wind in my face and Boobies on my back. No, Wait, I got that backwards"

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
JPSpen is offline  
post #3 of 7 Old Mar 24th, 2008, 10:41 pm
Cooler on the east coast!!!
 
gglove's Avatar
 
Join Date: Oct 2007
Location: Mount Pleasant South Carolina
Posts: 1,239
Re: 10 Things your IT guy wants you to know

Andy one is missing:
I have no idea where the any key is

G-Glove
2003 Silver LTC
gglove is offline  
 
post #4 of 7 Old Mar 24th, 2008, 11:12 pm
Senior Member
 
Eric_R's Avatar
 
Join Date: Feb 2006
Location: Washougal, Washington, USA
Posts: 216
Re: 10 Things your IT guy wants you to know

No, powering the monitor off and on is not the same as a re-boot
( this only happens about 2 times a week )

2002 K1200LTC Ocean Blue
Eric_R is offline  
post #5 of 7 Old Mar 24th, 2008, 11:20 pm
Senior Member
 
Join Date: Feb 2004
Location: , ,
Posts: 4,905
Thumbs up Re: 10 Things your IT guy wants you to know

There's actually a better list than this . . . but it uses much more colorful metaphors that I don't condone. Therefore, this one will do nicely.
messenger13 is offline  
post #6 of 7 Old Mar 28th, 2008, 4:17 pm
Senior Member
 
mwnahas's Avatar
 
Join Date: Dec 2004
Location: Bedford Hts, OH, USA
Posts: 4,215
Re: 10 Things your IT guy wants you to know

Nice list, I'm sending it to work.

Just Go
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Mike
Cleveland Ohio
2014 K1600 GTL Grey Wolf.
mwnahas is offline  
post #7 of 7 Old Mar 29th, 2008, 7:25 am
Senior Member
 
rkirker's Avatar
 
Join Date: Apr 2006
Location: Twinsburg, Ohio, USA
Posts: 439
Re: 10 Things your IT guy wants you to know

Here is a good oldie for us IT Guys.
Whish I had a chance to do some of these things when my managers do some of these statements or set dead lines found in these BOFH list.

http://www.theregister.co.uk/odds/bofh/

Rich Kirker
2002 LTC Pacific Blue
Caliper Moto Lights, Hyper light brake lights, Spiegler brake lines, Ride West side markers, Grip puppies, HyperPro Springs and CA HID Kit.
BMWMOA #124306
2009 Honda Shadow (Wife's)
Blue & Pearl
"Well Itís not rocket science but absolutely a nightmare. At the end of the day you had a fairly unique situation that I personally at this moment in time could see me having as well 24/7. With all due respect, it shouldnít of happened."
rkirker is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Things you do not see everyday... MarkEngland Humor 2 Dec 5th, 2006 8:01 pm
Jonah & the whale zimbazi Humor 12 Jul 23rd, 2006 2:01 am
Strange things going on Joey K1200LT 7 Feb 14th, 2006 5:14 pm
Gender of non-living things BobShirley Humor 0 Oct 26th, 2005 7:35 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome