Join Date: Apr 2005
Location: Embro, Ont, Canada
Best Buy-ers Beware
I don't usually do this, but after receiving such nonchalant service from the people at Best Buy, I thought that this site would be a proper venue to vent my frustration on the subject.
Firstly, I have always been a very loyal customer. I have owned BMW cars and motorcycles since my early twenties. I was in the market for a hand held GPS. As I had just recently bought another GPS unit from Best Buy for my cars and motorhome, I thought it would only be appropriate that I search their site for a good deal on a nice unit. I settled on a Garmin eTrex Legend HCx for $379.99. Before heading out to the local store, something told me visit Garmin's site to do some comparison shopping. Much to my dismay, I found that Garmin's suggested retail price for the same unit was $267.84. The Best Buy price was a difference of $112.15 above the MSRP folks! Not quite the best buy.
So, armed with copies of the two web prices, I proceeded to my nearest Best Buy store and to have Garmin's price matched on the purchase. I stood at the GPS counter for quite a few minutes waiting for an associate. A young lady customer came in after me and two associates appeared from nowhere and fawned all over her. I watched the testosterone fly for a couple of minutes and it was at that point that I blew my first gasket. I told the story to the now very attentive associate. He told me that Best Buy only "price matches" local dealers. Price setting (read fixing) I was told, was done at the corporate level. In my frustration, I asked to see someone with some authority. After being directed to the wrong lineup, I was set to see the store manager. A "floor runner" type manager just walked away, as it appeared that he did not want to deal with my problem. I once again told my story, this time to the profoundly rotund and rather brainwashed Operations Manager. She basically shrugged her shoulders and told me the same story. In a nutshell, she politely told me to go fly a kite. This after my wife and I spent over $1,500 just a month ago on a new computer system and my purchase of the first $500 GPS. Had it not been for the time lapsed since our purchases, I can guarantee you that both would have been returned.
On my way out of the mall. I stopped at the local Radio Shack store. There I was immediately greeted by a knowledgeable and friendly sales person. She told me that they had the same exact unit on sale on their website for $242.99, a discount of $24.84 of the MSRP. Not surprisingly, I have since bought the unit from Radio Shack.
When I returned home, I decided to phone Best Buy's corporate offices to advise them of my experience. The lady there listened intently and once again, I was given the party line. She told me that no one would return my call nor would they make any conciliatory offer or match the Garmin price. Please don't get me wrong. I am not bad mouthing Best Buy. I have spent thousands of dollars there over the past few years and had (I repeat HAD) planned on buying some new appliances and TV for our new house from them. My only point here is that we consumers have a strong voice and tons of information at our fingertips. We should use both of them judiciously and make an informed purchase when ready.
Pshew. There, now I feel a whole lot better.
Ride safe y'all.
'03 Anthracite K1200 LT
'02 Blue R1150 RT
BMW MOA #44043