Best Buy Screwed Me <<rant>> - BMW Luxury Touring Community
 
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post #1 of 25 Old Dec 22nd, 2006, 9:26 pm Thread Starter
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Best Buy Screwed Me <<rant>>

My son purchased a Sony PlayStation 2 (PS2) on April 8, 2005, from the Best Buy. At check out time he was persuaded to buy a ‘Two Year Product Replacement Plan’ by the sales staff who assured him this ‘Plan’ covered the replacement of his PS2 if it broke within the two year warranty period.

These employees also stated that the ’Plan’ provided that the PS2 could be returned for a full purchase price ($170) credit against the purchase of the next generation PlayStation 3 (PS3), if it was released within the two year coverage period. The only reason we purchased the ‘Two Year Product Replacement Plan’ for $20 was the guarantee of a dollar-for-dollar trade-in on a PS3.

Today, December 22, 2006, we tried to return the PS2 for credit in conjunction with the purchase a PS3. At checkout we were told that the ‘Plan’ did not apply to the PS3. The store manager and staff acknowledged that employees had made these exaggerated, misleading, and fictional claims, but cited a ‘corporate’ policy not to honor the coverage.

My wife contacted Best Buy Corporate Customer Service (1-888-237-8289) to complain about this situation. Best Buy again acknowledged that misleading claims had been made by Best Buy employees, but that Best Buy would not honor the promises. The fact that the Corporate Office is aware of this suggests to me that there were a great number of ‘Two Year Product Replacement Plans’ sold with false and misleading claims.

It's not the $20, or $170, which I can piss away without breathing hard, that frost my shorts, but the general principle that a corporate entity can say "F*** You" with impunity.

You can draw your own conclusions about 'Best' Buy, but I did buy a PS3, at full price -- from Target.

Motor On ,/'


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post #2 of 25 Old Dec 22nd, 2006, 9:36 pm
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You did what you could.

Not your fault; but I would go back and tell the manager that you aren't making threats, only promises, but that you will never shop there again and that you will be encouraging 600 of your closest friends to do the same!

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post #3 of 25 Old Dec 22nd, 2006, 9:58 pm
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I bought a $180 digital camera at Best Buy. I bought cheap as I carry it on the bike and if it takes a dump, so be it. My third cheapy camera and I was asked if, for $40, I'd like to buy their extended warranty. Which means it would be fixed or replaced. I thought, "Why not?" Well, the thang quit working, so I sent it in. They sent it back, without repair or replacement. Corporate purdy much said, "Oh, well, nothing we can do about it".

I've got your back on this one, Best Buy can plant a slobbery on the putushka.



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post #4 of 25 Old Dec 22nd, 2006, 10:11 pm
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Well that just SUCKS. I recently went to my local Apple store because my Ipod stopped working again. I have had it replaced 3 TIMES already. They told me ooh so sorry you're two months out of warranty.

I WILL NEVER BUY ANOTHER APPLE PRODUCT. THOSE IPODS ARE HUGE PIECES OF SHIT AND I WILL TELL ANY ONE THAT WILL LISTEN.

I was going to try Best Buy for an Iriver but it seems like that not be a good idea...

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post #5 of 25 Old Dec 22nd, 2006, 10:19 pm
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Write best buy management, with strong but polite accusations of a scam and cc the attorney general of your state. That got some attention for me on a rebate they didn't want to honor. You might be able to find interesting names to write to on the internet.

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post #6 of 25 Old Dec 22nd, 2006, 10:19 pm
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I have had exactly the same extended warranty experience with Best Buy on a digital camera. Never again.


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post #7 of 25 Old Dec 22nd, 2006, 10:28 pm
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Well, as a geek, it's pretty much understood in the 'guild' that extended warranties are a losers bet anyway.

All they do is pad the sellers profit margin.

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post #8 of 25 Old Dec 22nd, 2006, 11:01 pm
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Quote:
Originally Posted by Zotter
Well, as a geek, it's pretty much understood in the 'guild' that extended warranties are a losers bet anyway.

All they do is pad the sellers profit margin.
Ditto
I like to tell the person offering me the warranty that if it breaks in said period the item will be comming back thru the store window. Always gets a puzzled look, "like really".
I never invest in "Extended Warranties" so I do not get disappointed and aggravated when they find some loop hole to deny coverage.
Except when I buy BMW Motorcycles. A little aggravation can be a good thing.

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post #9 of 25 Old Dec 22nd, 2006, 11:22 pm
 
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Alright, how many of you bought extended warranty on your BMW motorcycle?
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post #10 of 25 Old Dec 22nd, 2006, 11:26 pm
 
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My 'Best Buy' Experiences

Well...I wish I could join in the fun and tell of all of my bitter tales about Best Buy, but unfortunately I cannot. I have had nothing but great experiences with Best Buy and their warranty service.
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post #11 of 25 Old Dec 23rd, 2006, 12:00 am
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Quote:
Originally Posted by Big_E
Alright, how many of you bought extended warranty on your BMW motorcycle?
I will NOT own a BMW motorcycle with out an Extended Service Plan with Western Service. My 2000 LT is still covered until May of 07...

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post #12 of 25 Old Dec 23rd, 2006, 12:12 am
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I was told the same thing as you at best buy when I got my kids one. Looks like they suckered many people, Mine still works though, wont go spend $500 on a ps3
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post #13 of 25 Old Dec 23rd, 2006, 6:10 am
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Quote:
Originally Posted by pkpr1998
You did what you could.

Not your fault; but I would go back and tell the manager that you aren't making threats, only promises, but that you will never shop there again and that you will be encouraging 600 of your closest friends to do the same!
Let's see Brett, I think that's closer to 10,909 of his closest friends since he posted it here.

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bmwlt.com lately????



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post #14 of 25 Old Dec 23rd, 2006, 6:53 am
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Same result on a Best Buy extended warranty on another electronic item. Never again.

I do a lot of browsing (and sometimes shopping) at Best Buy. More often than not there is someone at the Return counter throwing a fit because a warranty (original or extended) issue is not being resolved. I've never seen a store where there are consistently so many unhappy customers. It seems like it can only be a matter of time before they exhaust their local base of customers, dry up, and go away but the parking lot is always full. P.T. Barnum was right...

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post #15 of 25 Old Dec 23rd, 2006, 6:55 am
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Too good to be true!

I too have been hosed by "large Corporations" thinking that If I purchased the extended warranty I would be protected, but I have learned, FINALLY after 50 + years to get good documentation, meaning salesperson's name and signature, along with managers, and highlighting items of question and exaggeration so there are no misunderstandings down the road.

This has helped me numerous times to settle a claim. Just food for thought.

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post #16 of 25 Old Dec 23rd, 2006, 7:53 am
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Well, I didn't get the extended warranty on the '03 (it was bought in 2/04). If it fails I don't know what I will do! Do I fix or just go out and buy the new Connie? Hummmm!

As Dano says, you are always having to think like a lawyer when ya' buy something!

Hey everybody, Have a Merry Christmas!

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post #17 of 25 Old Dec 23rd, 2006, 7:55 am
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Quote:
Originally Posted by Big_E
Alright, how many of you bought extended warranty on your BMW motorcycle?
I did, and sure glad of it. Actually, it is not a warranty, but an "extended service contract". Almost the same thing, but only certain things covered. I paid just over $750 for it, and when I totaled the bike the company had paid out over $3,000 in repairs. It would still be in effect if the bike were still here.

I think these are well worth the money, when they go for up to seven years as mine did, and one repair can be more than the contract cost.

I don't want to achieve immortality through my work...I want to achieve it through not dying.

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post #18 of 25 Old Dec 23rd, 2006, 8:00 am
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Quote:
Originally Posted by tedhudson
I will NOT own a BMW motorcycle with out an Extended Service Plan with Western Service. My 2000 LT is still covered until May of 07...
Same here! Mine was with Western also, absolutely GREAT service from them.

They even paid for all the parts when I had the problem with all four pistons, and I was doing all the work! I did have to trailer the torn down bike to the dealer so they could send an adjuster out to look at it and get the dealer's opinion also.

The only stipulation was that I had to put 10,000 miles on it before any further piston/cylinder related repairs would be covered. Unfortunately, I totaled the bike right at the 10,000 mile mark. I was really wanting to see how many miles I could put on that engine.

I don't want to achieve immortality through my work...I want to achieve it through not dying.

David Shealey
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post #19 of 25 Old Dec 23rd, 2006, 9:50 am
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Quote:
Originally Posted by pkpr1998
You did what you could.

Not your fault; but I would go back and tell the manager that you aren't making threats, only promises, but that you will never shop there again and that you will be encouraging 600 of your closest friends to do the same!
No he didn't do what he can, you take this to the next level. Which is Sony, explain to them that best buy is pimping their stuff under false pretence.
Now you may not be able to get anything done, but one of there biggest suppliers can easily pressure them into honoring the warrentty they sold.
You do have legal rights that very depending on where your at, but that would be the last resort (to slow)
Rock
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post #20 of 25 Old Dec 23rd, 2006, 10:28 am
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Quote:
Originally Posted by jkersh1
My son purchased a Sony PlayStation 2 (PS2) on April 8, 2005, from the Best Buy. At check out time he was persuaded to buy a ‘Two Year Product Replacement Plan’ by the sales staff who assured him this ‘Plan’ covered the replacement of his PS2 if it broke within the two year warranty period.

These employees also stated that the ’Plan’ provided that the PS2 could be returned for a full purchase price ($170) credit against the purchase of the next generation PlayStation 3 (PS3), if it was released within the two year coverage period. The only reason we purchased the ‘Two Year Product Replacement Plan’ for $20 was the guarantee of a dollar-for-dollar trade-in on a PS3.

Today, December 22, 2006, we tried to return the PS2 for credit in conjunction with the purchase a PS3. At checkout we were told that the ‘Plan’ did not apply to the PS3. The store manager and staff acknowledged that employees had made these exaggerated, misleading, and fictional claims, but cited a ‘corporate’ policy not to honor the coverage.

My wife contacted Best Buy Corporate Customer Service (1-888-237-8289) to complain about this situation. Best Buy again acknowledged that misleading claims had been made by Best Buy employees, but that Best Buy would not honor the promises. The fact that the Corporate Office is aware of this suggests to me that there were a great number of ‘Two Year Product Replacement Plans’ sold with false and misleading claims.

It's not the $20, or $170, which I can piss away without breathing hard, that frost my shorts, but the general principle that a corporate entity can say "F*** You" with impunity.

You can draw your own conclusions about 'Best' Buy, but I did buy a PS3, at full price -- from Target.
Consider filing a complaint with the local BBB and send a complaint to the State Atty Generals office. You may be able to do it online....


F
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post #21 of 25 Old Dec 23rd, 2006, 10:49 am
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www.BBB.org

Lots of good info here.


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post #22 of 25 Old Dec 23rd, 2006, 12:22 pm
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Quote:
Originally Posted by jkersh1
These employees also stated that the ’Plan’ provided that the PS2 could be returned for a full purchase price ($170) credit against the purchase of the next generation PlayStation 3 (PS3), if it was released within the two year coverage period.
John -

If the 'Plan' didn't contain specific language stating this 100% price protection for return of product for upgrade to PS3, then you should have added it and made the Store manager sign it.

Just stepping back and looking at it unbiased - that's a pretty good deal to get free use of a PS2 until the PS3 is released. What is Best Buy supposed to do with your used PS2?

Please don't get me wrong, I feel for you and have learned the hard way myself. But when I hear something that sounds too good or has some potential wiggle-room I either get it in writing or accept the fact that if I continue with the transaction I may not have a leg to stand on if the other party doesn't honor their word later on.

If you have the time and/or energy - is there a consumer-reporter at the local tv station in Phoenix? Here in Los Angeles the local media covered the frenzy when the PS3 was released - perhaps you could get them involved - especially since it's sounds like there are others in your situation. Also, I'd spend some time wandering the aisles at Best Buy, and if I overheard some salesperson trying to sell an extended warranty I'd join in the conversation!

Ted

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post #23 of 25 Old Dec 23rd, 2006, 2:28 pm Thread Starter
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"If it sounds too good to be true, it is." I believe that, and don't have too much of a problem admitting when I've been taken. However, when two Best Buy sales people and a check out clerk affirmed a statement I believed it. You're right I should have stood in line reading the fine print and had the store manager add and sign any verbal promise. Wouldn't we all?

The advantage to Best Buy and or Sony was clear--Sony was way behind in the race with Microsoft for the next generation game console. This was a way of pre-selling vaporware. And let's not forget you need to buy some $60 games you need to feed this beast.

What really frosts my shorts, is this was not just a couple of 'over-enthusiastic' associates in Phoenix (as evidenced by Sheldan2 in North Carolina being sold the same 'Plan') but that Best Buy knows and acknowledges these promises were made, nationwide, but has chosen to renege when faced with faced with losing a bunch of money on the season's hot product.

I have letters in the mail to Best Buy, AZ Attorney General, The Arizona Republic newspaper. Didn't think about BBB or Sony, thanks for the tips.

Motor On ,/'


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Last edited by jkersh1; Dec 23rd, 2006 at 5:27 pm. Reason: typingg screw pu
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post #24 of 25 Old Dec 23rd, 2006, 4:43 pm
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A second comment from me on this topic:

A friend of mine is a successful business owner. On his desk, facing him each and every day, is a placard that says: IT IS NOT SAID UNTIL IT IS WRITTEN DOWN.

I agree with others: get it in writing.

Howard Schisler
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post #25 of 25 Old Dec 26th, 2006, 2:58 am
 
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No experience with Best Buy, but worked for a car dealer as a salesman for three months after graduating college many years ago, and can attest to the fact that extended warranties are a major ripoff. Price to the customer was 3-4 times what the dealer paid for it. Only bigger ripoffs were dealer installed "appearance packages" and undercoating. Each of these items cost the dealer about $25, and they charged $600-$800 for them.
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