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post #1 of 40 Old Aug 3rd, 2015, 11:19 am Thread Starter
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Windows 7 problem

I've been gone a week and I turn on my old Dell computer, do some work and before it shuts down, an "update to Windows 7 is loaded. The next time I turn on the computer, it will not open. My wife says I have the BLUE SCREEN problem! I have tried everything I can think of ( system repair disc) to get it to open in the SAFE MODE, but it won't recognize the USB or disc drives. I do not have the installation disc, but even if I did, the drive is not recognized. I have a recent mirror backup. It it just time to upgrade? When I hit F8 and then SAFE MODE, it just goes in a circle and back to windows boot manager. I'm very open to suggestions...

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post #2 of 40 Old Aug 3rd, 2015, 11:48 am
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Re: Windows 7 problem

You might try rebooting from a different location (I think you press f2 or something like that on a Dell: this is before the "safe mode" options). The boot settings will override things like the USB or DVD drive boot (sometimes). From this boot menu you can set up the boot device order and possibly get the DVD or USB to boot.

Another possible option is to remove the hard drive and install it as a slave drive to another machine. This will allow you to get everything off it if you don't want to lose some photos, data, etc.

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post #3 of 40 Old Aug 3rd, 2015, 1:07 pm Thread Starter
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Re: Windows 7 problem

Thanks - I'll give both a try...

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post #4 of 40 Old Aug 3rd, 2015, 2:00 pm
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Re: Windows 7 problem

Quote:
Originally Posted by DanDiver View Post
I've been gone a week and I turn on my old Dell computer, do some work and before it shuts down, an "update to Windows 7 is loaded. The next time I turn on the computer, it will not open. My wife says I have the BLUE SCREEN problem! I have tried everything I can think of ( system repair disc) to get it to open in the SAFE MODE, but it won't recognize the USB or disc drives. I do not have the installation disc, but even if I did, the drive is not recognized. I have a recent mirror backup. It it just time to upgrade? When I hit F8 and then SAFE MODE, it just goes in a circle and back to windows boot manager. I'm very open to suggestions...
Please provide a little more details of what you mean when you said that it won't open window? Did windows start up at all? What did you see on screen while the computer was trying to start?

Important to know because the problem might be hardware related rather than windows related. If your computer is more than, say, 4 years old, the problem could be simply that the little battery on your motherboard (used to keep the data in the CMOS alive) is dead. That battery is not rechargeable, and will typically last about 4-5 years. When it dies, the computer's CMOS simply "forgets" your computer's set-up. It is very easy to replace, if that is the problem. The symptom that you had described fits.

BTW, you will get an upgrade to Windows 10 for free! This should be coming any days now.

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post #5 of 40 Old Aug 3rd, 2015, 2:01 pm
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Re: Windows 7 problem

Is there any chance that you enabled an automatic upgrade to Windows 10. We had been warned by our IT folk that this was a possibility.


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post #6 of 40 Old Aug 3rd, 2015, 2:27 pm
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Re: Windows 7 problem

Quote:
Originally Posted by emdruymd View Post
Is there any chance that you enabled an automatic upgrade to Windows 10. We had been warned by our IT folk that this was a possibility.
That process haven't started yet. Windows 10 have been released, but the updates will take more time for the implementation. May be another month?

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post #7 of 40 Old Aug 3rd, 2015, 2:42 pm
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Re: Windows 7 problem

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That process haven't started yet. Windows 10 have been released, but the updates will take more time for the implementation. May be another month?
I don't think that is entirely true. There are many posts already of auto updates if people allowed the installation of a small file named KB3035583, which allowed auto upgrade to 10.
I believe many machines have already been inadvertently upgraded, at least according to posts I have seen. Our IT manager mentioned July 29 as the start of these auto upgrades.
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post #8 of 40 Old Aug 3rd, 2015, 3:18 pm Thread Starter
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Re: Windows 7 problem

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Originally Posted by PadG View Post
Please provide a little more details of what you mean when you said that it won't open window? Did windows start up at all? What did you see on screen while the computer was trying to start?

Important to know because the problem might be hardware related rather than windows related. If your computer is more than, say, 4 years old, the problem could be simply that the little battery on your motherboard (used to keep the data in the CMOS alive) is dead. That battery is not rechargeable, and will typically last about 4-5 years. When it dies, the computer's CMOS simply "forgets" your computer's set-up. It is very easy to replace, if that is the problem. The symptom that you had described fits.

BTW, you will get an upgrade to Windows 10 for free! This should be coming any days now.
The message I get when windows starts up is:

WINDOWS BOOT MANAGER

1. Insert windows installation disc and restart computer.
2. choose language
3. click repair computer.

status: Oxc000000e
Info: The boot selection failed because a required devise is inaccessible.

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post #9 of 40 Old Aug 3rd, 2015, 3:24 pm Thread Starter
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Re: Windows 7 problem

Quote:
Originally Posted by Leboyd View Post
You might try rebooting from a different location (I think you press f2 or something like that on a Dell: this is before the "safe mode" options). The boot settings will override things like the USB or DVD drive boot (sometimes). From this boot menu you can set up the boot device order and possibly get the DVD or USB to boot.

Another possible option is to remove the hard drive and install it as a slave drive to another machine. This will allow you to get everything off it if you don't want to lose some photos, data, etc.
I changed the BOOT order, but USB and disc are ignored.

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post #10 of 40 Old Aug 3rd, 2015, 3:30 pm Thread Starter
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Re: Windows 7 problem

Getting Windows 10 might be a solution except that I can't get on the internet to download it.

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post #11 of 40 Old Aug 3rd, 2015, 7:10 pm
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Re: Windows 7 problem

Quote:
Originally Posted by DanDiver View Post
The message I get when windows starts up is:

WINDOWS BOOT MANAGER

1. Insert windows installation disc and restart computer.
2. choose language
3. click repair computer.

status: Oxc000000e
Info: The boot selection failed because a required devise is inaccessible.
Have somebody take a look at replacing that little battery that I had mentioned! When the CMOS lost its memory, it simply forgot where to look to find your hard drive, nor how the computer was configured! This is the correct symptom. Sometimes the symptom is as if your hard drive had failed.
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post #12 of 40 Old Aug 3rd, 2015, 7:40 pm Thread Starter
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Re: Windows 7 problem

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Originally Posted by PadG View Post
Have somebody take a look at replacing that little battery that I had mentioned! When the CMOS lost its memory, it simply forgot where to look to find your hard drive, nor how the computer was configured! This is the correct symptom. Sometimes the symptom is as if your hard drive had failed.
Thanks - I'll open it up tonight. Looks like a 3 volt battery. Does it just slide out? The battery is reading 2.75 volts. Probably won't hurt to replace it. I'll get a new one tomorrow. Came out pretty easily.

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post #13 of 40 Old Aug 3rd, 2015, 7:44 pm
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Re: Windows 7 problem

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Originally Posted by DanDiver View Post
Thanks - I'll open it up tonight. Is there any way to know what the voltage should be?
I don't know what the exact voltage should be, but it's usually a 3v lithium battery (CR2032).

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post #14 of 40 Old Aug 3rd, 2015, 8:14 pm Thread Starter
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Re: Windows 7 problem

It's 3 volts and it measures 2.75. CR2032. I'll replace it in the morning and then give it try... Thanks!!

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post #15 of 40 Old Aug 4th, 2015, 8:32 am
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Re: Windows 7 problem

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It's 3 volts and it measures 2.75. CR2032. I'll replace it in the morning and then give it try... Thanks!!
Remember that after replacing the battery, you have to get into the BIOS to configure it all over again!

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post #16 of 40 Old Aug 4th, 2015, 12:12 pm Thread Starter
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Re: Windows 7 problem

I replaced the battery and I'm back to where I started. No change!
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post #17 of 40 Old Aug 4th, 2015, 12:23 pm Thread Starter
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Re: Windows 7 problem

One error I was getting before battery change was "memory read/write failure...amount of system memory has changed".
also, BSOD was "Drive - IRQL_NOT_LESS_OR_EQUAL" and a mention of mcupdate.dll which seems to be a
Dell thing...??
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post #18 of 40 Old Aug 4th, 2015, 12:29 pm
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Re: Windows 7 problem

Quote:
Originally Posted by DanDiver View Post
The message I get when windows starts up is:

WINDOWS BOOT MANAGER

1. Insert windows installation disc and restart computer.
2. choose language
3. click repair computer.

status: Oxc000000e
Info: The boot selection failed because a required devise is inaccessible.
To me, this looks like a hardware failure of the hard drive or the internal disk controller on the main board.

Another possibility is that something corrupted the hard drive and it can't be read. Without a boot CD, to see if the machine is capable of loading the install routine, you are at a disadvantage.

If you have a Best Buy or Frys near by, you can take out the hard drive and try putting it in an external enclosure with a USB converter and plug it into another computers USB port to see if the drive is accessible. You would have to know if it is a old PATA interface or the more likely newer SATA interface to know what type of external enclosure to get. They are pretty cheap. If you have trouble with it on another computer, it is likely a drive failure.

You can also listen to the drive in the enclosure as you plug it in to see if you hear it spin up or does it just click some indicating a motor or driver failure.

Good luck.

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post #19 of 40 Old Aug 4th, 2015, 1:02 pm
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Re: Windows 7 problem

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I replaced the battery and I'm back to where I started. No change!
Did you get into the BIOS to do the configurations? All the configuration data have been lost when the battery died, and you need to get in there and set all the data such as: time, date, but more important what hard drive is in the computer. If you have more than one HD, it will need to know which one to boot from.

To get into the BIOS, look at the screen as the computer is powering up. It should tell you what key to press, but you have to be very quick and press that key while it's still going through the diagnostic mode, otherwise you will have to restart it again. For most computers, the key that you need to press to get into the BIOS configuration screen is the "Del." key, but I think it's different with the Dell. From memory, it might be the F1 key, but the data should be in your manual. It had been too many years since I had touched a Dell!

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post #20 of 40 Old Aug 4th, 2015, 1:10 pm Thread Starter
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Re: Windows 7 problem

update on the error messages
memory write/read failure at 60044210 read 04EB00EB expecting 04EB04ED
memory address line failure at 60050000 read 00000000 expecting FAFAFAFA
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post #21 of 40 Old Aug 4th, 2015, 1:15 pm Thread Starter
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Re: Windows 7 problem

Will check on the
BIOS, did time and date...thanks
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post #22 of 40 Old Aug 4th, 2015, 1:19 pm
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Re: Windows 7 problem

Quote:
Originally Posted by DanDiver View Post
update on the error messages
memory write/read failure at 60044210 read 04EB00EB expecting 04EB04ED
memory address line failure at 60050000 read 00000000 expecting FAFAFAFA
I am hoping that this error message is just due to the BIOS, otherwise it seem that you might have some bad memory, which rarely happen if you have had the computer for a while. Bad memory will usually surface within the first few months.

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post #23 of 40 Old Aug 4th, 2015, 1:31 pm Thread Starter
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Re: Windows 7 problem

BIOS changed to boot to SATA first, still getting above memory errors and that memory amount has changed.
Won't boot to utility partition either, says not available.
Ready to throw out window...
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post #24 of 40 Old Aug 4th, 2015, 1:36 pm
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Re: Windows 7 problem

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BIOS changed to boot to SATA first, still getting above memory errors and that memory amount has changed.
Won't boot to utility partition either, says not available.
Ready to throw out window...
It's not Windows. It's the computer.

Did you look through the BIOS to see if it has the right HD listed? Most computers nowadays would detect the specifics of the HD automatically, but I don't know if your Dell will do so? If the BIOS is properly set up, then I am at a lost as well.

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post #25 of 40 Old Aug 4th, 2015, 2:20 pm Thread Starter
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Quote:
Originally Posted by PadG View Post
It's not Windows. It's the computer.

Did you look through the BIOS to see if it has the right HD listed? Most computers nowadays would detect the specifics of the HD automatically, but I don't know if your Dell will do so? If the BIOS is properly set up, then I am at a lost as well.
There is only one hard drive. Since I've got everything backed up on an external drive and the computer is about 10 years old, I think it's time for a new one. The hard drive was replaced last year so i'll put it in the new one as a second drive.
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post #26 of 40 Old Aug 4th, 2015, 6:59 pm
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Re: Windows 7 problem

One other thing to try is to disconnect the cable from the hard drive and plug it back in, worth a shot at least. I would make sure all the cables are seated properly.

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post #27 of 40 Old Aug 4th, 2015, 8:00 pm
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Re: Windows 7 problem

If you suspect BIOS issues and replaced the battery, you may want to reload the defaults.

Sometimes labelled "Optimized Default Settings" or "Fail-safe Default Settings" depending on your BIOS manufacturer and version.

If that doesn't work you're looking at a hard drive failure or possible corruption of the system partition or partition tables. That *IS* repairable, but requires some work. If you're up to it you can get some nice (free) Linux boot CDs that will let you poke around to see what's wrong.

If you have everything backed up and the computer is that old then yes, it's probably time to move on....
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post #28 of 40 Old Aug 5th, 2015, 8:43 am
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Re: Windows 7 problem

Quote:
Originally Posted by DanDiver View Post
There is only one hard drive. Since I've got everything backed up on an external drive and the computer is about 10 years old, I think it's time for a new one. The hard drive was replaced last year so i'll put it in the new one as a second drive.
10 years! You must have replaced that battery at least once before??

OK, let's try one last thing! If I remembered correctly, Dell's "rescue" disk is a bootable CD. If so, place that in the CD/DVD drive, and get back inside the BIOS. Set the boot device to be the CD/DVD drive, save and restart. This should run the rescue CD and then you can use Dell's programs on that CD to restore your system.

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post #29 of 40 Old Aug 5th, 2015, 12:51 pm
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Re: Windows 7 problem

Dan,
Fairly sure you have a bad memory card, that would prevent any booting to anything.
If you have more than one card remove one try a reboot, if that does not work remove the other one and replace with the first one.
If you have only one card try to remove and reseat it first. You may be able to get a replacement memory card for short money.

Otherwise, go buy that new computer.

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post #30 of 40 Old Aug 5th, 2015, 4:24 pm Thread Starter
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Re: Windows 7 problem

Time for a new computer,,,thanks for the advise......

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post #31 of 40 Old Aug 5th, 2015, 8:18 pm
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Re: Windows 7 problem

Quote:
Originally Posted by DanDiver View Post
Time for a new computer,,,thanks for the advise......
I know you want a new machine - I feel the same way about my LT but will still try and fix it!

But one more thing to check are the status LEDs, if they exist. Usually at the front of the machine as "1 2 3 4" or the back as "A B C D" - depending on the model. These cycle as the machine boots - if any are left on it may lead you to a hardware error, if that's the issue. Look up your model on the web and look for the status LED charts.

Power and diagnostic LED configuration status for the Precision Workstation T3610/T5610/T7610 systems | Dell US

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post #32 of 40 Old Aug 5th, 2015, 8:34 pm
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Re: Windows 7 problem

Probably the Hard Drive....Most vulnerable piece in the system , particulalry at that age. you have way overstepped it's normal reliable lifespan!

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post #33 of 40 Old Aug 6th, 2015, 7:42 am Thread Starter
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Re: Windows 7 problem

It's a Dell Optiplex GX620, 10 years old, original battery, (BATTERY REPLACED) and I previously replaced the HD about 2 years ago. I'll hook it back up and check the diagnostic lights. Cool feature. I always wondered what those lights were for...

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post #34 of 40 Old Aug 6th, 2015, 9:10 am
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Re: Windows 7 problem

You are not the 1st, nor will be the last to lose a HD after 2 years. We just replaced the HD in our Optiplex we use for our POS at our store with an SSD. Breathed new life into the old beast!. We faster and more reliable!

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post #35 of 40 Old Aug 6th, 2015, 5:45 pm Thread Starter
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Re: Windows 7 problem

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Originally Posted by Gino View Post
But one more thing to check are the status LEDs, if they exist. Usually at the front of the machine as "1 2 3 4" or the back as "A B C D" - depending on the model. These cycle as the machine boots - if any are left on it may lead you to a hardware error, if that's the issue. Look up your model on the web and look for the status LED charts.

Power and diagnostic LED configuration status for the Precision Workstation T3610/T5610/T7610 systems | Dell US
Several lights come on (lower front of the computer) but they all go out after the machine settles in. Thanks though for the information. Time for a forklift migration...... New(er) computer. It's got to have Windows 7 so I can reload my backup.. Lots out there..

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post #36 of 40 Old Sep 30th, 2015, 2:29 pm
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Re: Windows 7 problem

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Originally Posted by Leboyd View Post
You might try rebooting from a different location (I think you press f2 or something like that on a Dell: this is before the "safe mode" options). The boot settings will override things like the USB or DVD drive boot (sometimes). From this boot menu you can set up the boot device order and possibly get the DVD or USB to boot.

Another possible option is to remove the hard drive and install it as a slave drive to another machine. This will allow you to get everything off it if you don't want to lose some photos, data, etc.
I think booting from a diff. location may be the issue. (I had a similar problem, but it's been a few years.) In my case, I think I ended up reinstalling the operating system eventually, which wasn't ideal since I lost everything that wasn't backed up, but it was functioning.
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post #37 of 40 Old Sep 30th, 2015, 5:56 pm Thread Starter
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Re: Windows 7 problem

Thanks Beemit, but I ended up getting a slightly used Dell. I had everything backed up and ended up with a lot more memory, RAM and a much faster processor. I was surprised at how easy it was to reload the software and my backup.

It was time for more speed and memory and now I have -0- wait time .....that is nice !
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post #38 of 40 Old Sep 30th, 2015, 9:09 pm
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Re: Windows 7 problem

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Originally Posted by DanDiver View Post
It was time for more speed and memory and now I have -0- wait time .....that is nice !
Reminds me of an old saying. "Some computers are faster than others, but they wait at the same speed."

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post #39 of 40 Old Aug 1st, 2017, 4:48 am
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Re: Windows 7 problem

I have already faced same problem and then installed windows8.
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post #40 of 40 Old Aug 1st, 2017, 5:16 am
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Re: Windows 7 problem

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Originally Posted by ashio89 View Post
I have already faced same problem and then installed windows8.
Good chance that some time in the last two years they upgraded also.

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