Join Date: Mar 2010
Location: Calgary, AB, Canada
Re: Anyone recommend a western Canadian dealer/service shop? (Newbie)
I have an '09 RT that I bought new from Blackfoot Motosports in Calgary (second purchase from Blackfoot, first was an ST1300A). The RT has only been serviced at Blackfoot and with the exception of the technician setting the service reminder to a date in 2012 instead of 2013, the work has been good, not inexpensive, but good. In fairness, other than for routine maintenance I have not put Blackfoot to the test as the bike has been problem free from day one.
That said, if I could find an alternate dealer I would especially since meeting with Blackfoot's service manager (part owner) which proved a very unpleasant experience. I bought a pair of PR3's, in advance of needing same from Blackfoot expecting they would be stored until spring. Blackfoot asked me to take the tires with me as it would be renovating its shop over the winter and should I agree to do so, the tires would be installed at a preferred rate. I did so returning the bike and the tires in the spring only to be charged full price for the install. The service manager basically told me I that I was lying and that if I didn't like the rate I should go else where.
I had a similar experience when buying the RT, the sales person offered either a large top box or a small top box and Venture Shield as a purchase incentive. I elected the small box and the Venture Shield and paid the full amount of the invoice. When I returned to take delivery of the bike I was handed an invoice for the Venture Shield even though the Bill of Sale clearly indicated that it was included. Had I not prepaid for the bike I would have walked away.
Blackfoot is the only dealer in Calgary for new BMW's, it is a take it or leave it proposition and they know it, as well, they exercise the privilege. The RT is a phenomenal piece of machinery, the quality of service at Blackfoot has been acceptable, after sale relations - deplorable - with no signs of improvement.
Now that my warranty is up, I, like you, am looking for options, so far it is Anderworks in Calgary or Argyll (300 kms) in Edmonton.