Reset password does not send a new password - BMW Luxury Touring Community
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post #1 of 10 Old Mar 4th, 2019, 3:20 pm Thread Starter
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Reset password does not send a new password

Hello,

I tried logging in from home this past weekend and could not remember my login. I requested a password reset 3 different times and each time I got the email back with a link to go to the site and get a message that a new password would be returned via email. I never received a new password in a separate email.

So I registered again as Alex M Cuningham III,user name amcuningham. Previously I was registered as Alex Cuningham, user name acuningham. Can you link my old account to my new registration such that my previous posts are accessible and all my interactions with others is preserved. The address is the same in both accounts. The phone number is the same. Only the email address is different.

thanks for your help.

Alex
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post #2 of 10 Old Mar 5th, 2019, 10:59 am
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Re: Reset password does not send a new password

Hello there,

Do you still have access to the @oldi.com email?
I have sent a password reset to that email.
Let me know if you received it.

Ed


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post #3 of 10 Old Mar 5th, 2019, 1:41 pm Thread Starter
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Re: Reset password does not send a new password

Yes, I did receive another email to reset the password at my oldi.com email address.
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post #4 of 10 Old Mar 6th, 2019, 9:30 am
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Re: Reset password does not send a new password

Let me know if you're still having difficulties

Ed


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post #5 of 10 Old Mar 6th, 2019, 12:24 pm Thread Starter
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Re: Reset password does not send a new password

Okay, so this morning around 10 am I clicked the link to reset the password. It is now 1:20 pm and I have not received a new password to login with. How long does normally take to receive the new password?

Are you able to link the accounts? I don't have to use the oldi.com email. That is a work email. I would prefer to use the ***** address. Without linking the accounts I start over as a junior member and have few privileges.

thanks,

Last edited by Admin; Mar 7th, 2019 at 10:40 am.
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post #6 of 10 Old Mar 7th, 2019, 7:27 am Thread Starter
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Re: Reset password does not send a new password

It is now Thursday around 8:30 am and I have still never received a new password to complete the login.

Is the system working? i don't think so.

alex
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post #7 of 10 Old Mar 7th, 2019, 10:42 am
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Re: Reset password does not send a new password

Quote:
Originally Posted by acuningham View Post
It is now Thursday around 8:30 am and I have still never received a new password to complete the login.

Is the system working? i don't think so.

alex
I've updated the details on your account. Please check your email for new login information.

Niall
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post #8 of 10 Old Mar 7th, 2019, 10:59 am
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Re: Reset password does not send a new password

Quote:
Originally Posted by Admin View Post
I've updated the details on your account. Please check your email for new login information.

Niall
Niall,
Looks like I jumped in to try to help at the same time you were. I did what I do for folks that have these issues over on the Ducati website, I saved a password in his profile and emailed it to him and told him to log in with that and then change it to something secure.

Scott
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post #9 of 10 Old Mar 8th, 2019, 7:53 am Thread Starter
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Re: Reset password does not send a new password

I was able to login with the password you gave me. My account is now merged. The system never did send a new password, so there may be a problem to look into. Thanks for your support.

alex
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post #10 of 10 Old Mar 11th, 2019, 9:19 am
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Re: Reset password does not send a new password

Thanks @scottydawg.

@acuningham Glad you got it sorted.

niall


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