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post #1 of 35 Old Feb 26th, 2019, 9:30 pm Thread Starter
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Email not working

Hi,
Not able to log in to email, using email.bmwlt.com/surgeweb.
Error message: Login failed
A000 NO login failed [email protected] password wrong or not a valid user

Email: [email protected]

Thanks
Bill vandennoort

Bill Van den Noort
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post #2 of 35 Old Feb 27th, 2019, 11:27 am
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Re: Email not working

Hello there,

Not too familiar with this.
How did you get to email.bmwlt.com/surgeweb from the forum?
Not finding a link to that section.
When did this stop working?

Ed


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post #3 of 35 Old Feb 27th, 2019, 5:34 pm Thread Starter
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Re: Email not working

Hi,
Hit tools, quick link, email account.

Bill Van den Noort
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post #4 of 35 Old Feb 27th, 2019, 5:37 pm Thread Starter
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Re: Email not working

Hi, quit about a week ago.

Bill Van den Noort
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post #5 of 35 Old Feb 28th, 2019, 10:10 am
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Re: Email not working

Thanks for the info,

And the username and password credentials are supposed to be the same as the forum?
If so, I'm getting the error as well.
Once you confirm, I will get this escalated to the techs.

Ed


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post #6 of 35 Old Feb 28th, 2019, 2:43 pm Thread Starter
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Re: Email not working

Check pm sent on feb 25 th it has email password

Bill Van den Noort
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post #7 of 35 Old Mar 1st, 2019, 10:18 am
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Re: Email not working

Sorry. We've been misunderstanding a bit. That email port is a seldom used site feature these days and we haven't had to interact with it for a long time. As a result, we kind of forgot it exisits.

Still, I see the issue now. I will let tech know

Kevin


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post #8 of 35 Old Mar 6th, 2019, 10:18 pm Thread Starter
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Re: Email not working

Any resolution to this issue?

Bill Van den Noort
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post #9 of 35 Old Mar 7th, 2019, 1:03 pm
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Re: Email not working

Hello there,

I looked into this and it was already reported.
Just waiting for it to be escalated to the techs.
Once we get an update on a fix, we'll give you a heads up here.

Ed


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post #10 of 35 Old Mar 8th, 2019, 12:34 pm
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Re: Email not working

Hey there

Can you try using this page to reset your password?

https://email.mediate.com/surgeweb

Kevin


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post #11 of 35 Old Mar 8th, 2019, 2:18 pm Thread Starter
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Re: Email not working

Tried got this error message: Sorry,maximum tries reached. Please contact Administrator to reset your password manually. Or you have insufficient password questions setup, 2 questions required.

If it helps just make a PW , private message it to me and I will use the one you created.

Never got the option to make password question.

Bill Van den Noort
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post #12 of 35 Old Mar 12th, 2019, 11:09 am
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Re: Email not working

I'm reaching out to Surgeweb on my end. I don't appear to have any control over it, but I can't find any documentation about this. It's a mystery to me.

I'd suggest you try email them too and ask for assistance in resetting your password. Here is the email I found: [email protected]

Kevin


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post #13 of 35 Old Mar 12th, 2019, 3:24 pm Thread Starter
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Re: Email not working

Hey,
Please log into my account and look though my PM this issue was fixed in 2015.
It appears that it was fixed by that admin.

Also try this website: http://netwinsite.com/surgeweb/help/custom.htm

Bill Van den Noort
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Last edited by wvandennoort; Mar 12th, 2019 at 3:36 pm.
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post #14 of 35 Old Mar 13th, 2019, 10:35 am
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Re: Email not working

Hello there,

Can you copy and paste the fix in that PM convo?
If you can just highlight the important parts, that'll be good.
Have you also contacted [email protected]?

Ed


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post #15 of 35 Old Mar 13th, 2019, 7:06 pm Thread Starter
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Re: Email not working

Emailed Surgeweb no response. I reread my pmís on this. The jist may be a sync issue between bmwlt.com and surge web site.
Try to change, If you can the pw on the email and see if it will log in.

Bill Van den Noort
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2017 R1200rt
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post #16 of 35 Old Mar 13th, 2019, 7:55 pm Thread Starter
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Re: Email not working

Email response from surge web:


I'm sorry this isn't the support address for that system.

You will need to contact the administrator of the system. The administrator at bmwlt.com or motorocyles.com should know the details of the real system administrator.
ChrisP

Bill Van den Noort
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post #17 of 35 Old Mar 14th, 2019, 1:40 pm
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Re: Email not working

Are you able to provide the details of the last fix you mentioned in your PMs?
-Philip


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post #18 of 35 Old Mar 14th, 2019, 7:15 pm Thread Starter
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Re: Email not working

Pmís Will not cut and paste.

It seem support for bmwlt email has been abandoned.

Please send me info to get a refund for my LIFETIME MEMBERSHIP.

Bill Van den Noort
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post #19 of 35 Old Mar 15th, 2019, 10:46 am
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Re: Email not working

Hello there,

We're very sorry for the inconvenience on this.
We have also reached out to their support team to get more info on this.
Once we get an update, we will give you a heads up on this.
If you can provide us with the screenshots of the PM, that will be very helpful for us as well.

Ed


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post #20 of 35 Old Mar 15th, 2019, 12:53 pm Thread Starter
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Re: Email not working


Hope this works

Bill Van den Noort
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post #21 of 35 Old Mar 15th, 2019, 12:54 pm Thread Starter
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Re: Email not working

Nope. Still cannot do screen grabs!

Bill Van den Noort
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post #22 of 35 Old Mar 18th, 2019, 10:08 am
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Re: Email not working

Hey,

What album is that image uploaded to?

Niall


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post #23 of 35 Old Mar 18th, 2019, 1:14 pm Thread Starter
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Re: Email not working

Itís under admin in my account.

Bill Van den Noort
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post #24 of 35 Old Mar 19th, 2019, 10:02 am
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Re: Email not working

Hello there,

Can you take a closer screenshot of the message?
The text is a bit blurry even when zoomed in.

Sorry for the inconvenience,

Ed


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post #25 of 35 Old Mar 19th, 2019, 5:09 pm Thread Starter
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Re: Email not working

Hi,
Just go into my account and feel free to read all pmís.

Bill Van den Noort
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post #26 of 35 Old Mar 20th, 2019, 10:51 am
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Re: Email not working

Thanks for the info,

I am going to escalate a ticket regarding this issue.
Please standby for updates.

Ed


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post #27 of 35 Old Apr 1st, 2019, 8:23 pm Thread Starter
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Re: Email not working

Any progress?

Bill Van den Noort
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Bmw Ra #31818


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post #28 of 35 Old Apr 3rd, 2019, 3:26 pm
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Re: Email not working

Unfortunately not.
I see that this was escalated further on but no news on a fix yet.

Sorry for the inconvenience,

Ed


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post #29 of 35 Old May 11th, 2019, 7:50 pm Thread Starter
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Re: Email not working

Any progress?

Bill Van den Noort
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Bmw Ra #31818


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post #30 of 35 Old May 13th, 2019, 11:40 am
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Re: Email not working

Looked into this and still no updates on this at the moment.
Please standby for more updates,

Ed


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post #31 of 35 Old May 29th, 2019, 4:24 pm Thread Starter
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Re: Email not working

Three months and counting!
Any progress?

Bill Van den Noort
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post #32 of 35 Old May 30th, 2019, 10:34 am
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Re: Email not working

Sorry afraid not. Issue is still on hold with no new developments

Kevin


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post #33 of 35 Old Jun 9th, 2019, 10:34 am
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Re: Email not working

I too have the same problem with my email.

[email protected]

James Brown
Seabrook, Texas

2016 K1600 GTL
1979 Suzuki GS550E (sold)


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post #34 of 35 Old Jun 10th, 2019, 3:12 pm
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Re: Email not working

This is on the list for the techs.
Once they have a chance to look into it we'll give you a heads up.

Sorry about this,

Ed


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post #35 of 35 Old Jun 16th, 2019, 11:05 pm
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Re: Email not working

I was able to go to USER CP -> Edit Email and Password -> changed it successfully
but I still get the same error trying to login into email with it. Should I try to create a new
userid in bmwlt.com and let you merge them later? I really need my personal email
account now...

-James Brown

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1979 Suzuki GS550E (sold)


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