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-   -   Email not working (https://www.bmwlt.com/forums/bmwlt-site-support-forum/182197-email-not-working.html)

wvandennoort Feb 26th, 2019 9:30 pm

Email not working
 
Hi,
Not able to log in to email, using email.bmwlt.com/surgeweb.
Error message: Login failed
A000 NO login failed [email protected] password wrong or not a valid user

Email: [email protected]

Thanks
Bill vandennoort

Admin Feb 27th, 2019 11:27 am

Re: Email not working
 
Hello there,

Not too familiar with this.
How did you get to email.bmwlt.com/surgeweb from the forum?
Not finding a link to that section.
When did this stop working?

Ed

wvandennoort Feb 27th, 2019 5:34 pm

Re: Email not working
 
Hi,
Hit tools, quick link, email account.

wvandennoort Feb 27th, 2019 5:37 pm

Re: Email not working
 
Hi, quit about a week ago.

Admin Feb 28th, 2019 10:10 am

Re: Email not working
 
Thanks for the info,

And the username and password credentials are supposed to be the same as the forum?
If so, I'm getting the error as well.
Once you confirm, I will get this escalated to the techs.

Ed

wvandennoort Feb 28th, 2019 2:43 pm

Re: Email not working
 
Check pm sent on feb 25 th it has email password

Admin Mar 1st, 2019 10:18 am

Re: Email not working
 
Sorry. We've been misunderstanding a bit. That email port is a seldom used site feature these days and we haven't had to interact with it for a long time. As a result, we kind of forgot it exisits.

Still, I see the issue now. I will let tech know

Kevin

wvandennoort Mar 6th, 2019 10:18 pm

Re: Email not working
 
Any resolution to this issue?

Admin Mar 7th, 2019 1:03 pm

Re: Email not working
 
Hello there,

I looked into this and it was already reported.
Just waiting for it to be escalated to the techs.
Once we get an update on a fix, we'll give you a heads up here.

Ed

Admin Mar 8th, 2019 12:34 pm

Re: Email not working
 
Hey there

Can you try using this page to reset your password?

https://email.mediate.com/surgeweb

Kevin

wvandennoort Mar 8th, 2019 2:18 pm

Re: Email not working
 
Tried got this error message: Sorry,maximum tries reached. Please contact Administrator to reset your password manually. Or you have insufficient password questions setup, 2 questions required.

If it helps just make a PW , private message it to me and I will use the one you created.

Never got the option to make password question.

Admin Mar 12th, 2019 11:09 am

Re: Email not working
 
I'm reaching out to Surgeweb on my end. I don't appear to have any control over it, but I can't find any documentation about this. It's a mystery to me.

I'd suggest you try email them too and ask for assistance in resetting your password. Here is the email I found: [email protected]

Kevin

wvandennoort Mar 12th, 2019 3:24 pm

Re: Email not working
 
Hey,
Please log into my account and look though my PM this issue was fixed in 2015.
It appears that it was fixed by that admin.

Also try this website: http://netwinsite.com/surgeweb/help/custom.htm

Admin Mar 13th, 2019 10:35 am

Re: Email not working
 
Hello there,

Can you copy and paste the fix in that PM convo?
If you can just highlight the important parts, that'll be good.
Have you also contacted [email protected]?

Ed

wvandennoort Mar 13th, 2019 7:06 pm

Re: Email not working
 
Emailed Surgeweb no response. I reread my pm’s on this. The jist may be a sync issue between bmwlt.com and surge web site.
Try to change, If you can the pw on the email and see if it will log in.

wvandennoort Mar 13th, 2019 7:55 pm

Re: Email not working
 
Email response from surge web:


I'm sorry this isn't the support address for that system.

You will need to contact the administrator of the system. The administrator at bmwlt.com or motorocyles.com should know the details of the real system administrator.
ChrisP

Admin Mar 14th, 2019 1:40 pm

Re: Email not working
 
Are you able to provide the details of the last fix you mentioned in your PMs?
-Philip

wvandennoort Mar 14th, 2019 7:15 pm

Re: Email not working
 
Pm’s Will not cut and paste.

It seem support for bmwlt email has been abandoned.

Please send me info to get a refund for my LIFETIME MEMBERSHIP.

Admin Mar 15th, 2019 10:46 am

Re: Email not working
 
Hello there,

We're very sorry for the inconvenience on this.
We have also reached out to their support team to get more info on this.
Once we get an update, we will give you a heads up on this.
If you can provide us with the screenshots of the PM, that will be very helpful for us as well.

Ed

wvandennoort Mar 15th, 2019 12:53 pm

Re: Email not working
 

wvandennoort Mar 15th, 2019 12:54 pm

Re: Email not working
 
Nope. Still cannot do screen grabs!

Admin Mar 18th, 2019 10:08 am

Re: Email not working
 
Hey,

What album is that image uploaded to?

Niall

wvandennoort Mar 18th, 2019 1:14 pm

Re: Email not working
 
It’s under admin in my account.

Admin Mar 19th, 2019 10:02 am

Re: Email not working
 
Hello there,

Can you take a closer screenshot of the message?
The text is a bit blurry even when zoomed in.

Sorry for the inconvenience,

Ed

wvandennoort Mar 19th, 2019 5:09 pm

Re: Email not working
 
Hi,
Just go into my account and feel free to read all pm’s.

Admin Mar 20th, 2019 10:51 am

Re: Email not working
 
Thanks for the info,

I am going to escalate a ticket regarding this issue.
Please standby for updates.

Ed

wvandennoort Apr 1st, 2019 8:23 pm

Re: Email not working
 
Any progress?

Admin Apr 3rd, 2019 3:26 pm

Re: Email not working
 
Unfortunately not.
I see that this was escalated further on but no news on a fix yet.

Sorry for the inconvenience,

Ed

wvandennoort May 11th, 2019 7:50 pm

Re: Email not working
 
Any progress?

Admin May 13th, 2019 11:40 am

Re: Email not working
 
Looked into this and still no updates on this at the moment.
Please standby for more updates,

Ed

wvandennoort May 29th, 2019 4:24 pm

Re: Email not working
 
Three months and counting!
Any progress?

Admin May 30th, 2019 10:34 am

Re: Email not working
 
Sorry afraid not. Issue is still on hold with no new developments

Kevin

jbrown Jun 9th, 2019 10:34 am

Re: Email not working
 
I too have the same problem with my email.

[email protected]

Admin Jun 10th, 2019 3:12 pm

Re: Email not working
 
This is on the list for the techs.
Once they have a chance to look into it we'll give you a heads up.

Sorry about this,

Ed

jbrown Jun 16th, 2019 11:05 pm

Re: Email not working
 
I was able to go to USER CP -> Edit Email and Password -> changed it successfully
but I still get the same error trying to login into email with it. Should I try to create a new
userid in bmwlt.com and let you merge them later? I really need my personal email
account now...

-James Brown

wvandennoort Jun 27th, 2019 4:05 pm

Re: Email not working
 
FOUR MONTHS AND NO RESOLUTION ! How about an update .

Admin Jun 28th, 2019 10:16 am

Re: Email not working
 
Unfortunately, I gave a look into this and there isn't any update on the issue.
I understand the frustration and we'll provide any new info when I can.

Sorry for the inconvenience,

Ed

wvandennoort Jun 28th, 2019 7:57 pm

Re: Email not working
 
The frustration is that no update has been attempted in four months.


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