Join Date: Jun 2008
Location: Saratoga Springs, NY, USA
Beware of XP3 Corp. Hornet Deer Avoidance Systems
I have never once written a bad review of another company's products or customer service. . . . . . . . . .Until now. Many know my OGB motorcycle comfort grips, and my reputation for above average customer service. I guess if I hadn't had such a blaringly bad customer service experience with a company like this, you would never have been reading these words. Also, I have "stepped up" many times in my OGB customer service experience, even when we had done everything right for a given customer, already. Sometimes the customer just needs you to take responsibility, because there is no one other than you who can provide the kind of quality solution needed to solve a particular dilemma
This is a bad company. . . . . BEWARE.!!!
Called the company to tell them that the toggle switch harness for my motorcycle setup of the Hornet Deer avoidance system I bought from them had been bad since day 1. Initially, was told to de-install the switch harness and send it back for a new one. Once I did the de-install, called the company back to get an RMA, and all I got was an argument from the guy's wife that I bought the Hornet more than a year ago, so no joy. Told her that the switch had been bought, separately, less than a year ago and had never worked properly, but this lady's message was: no joy.
The idea of an active deer avoidance system is good, but the company has inferior switches, and their customer service SUCKS, or is non existent.
I guess my message is CAVEAT EMPTOR with XP3 Corp. If you decide to buy and install this system from Hornet, be aware that they may not stand behind their products. I had to go and spend another $21 to get the switch replacement which the company should have stood behind. I will never understand companies that are so arrogant as to think we consumers don't share this kind of information amongst ourselves.
Smile. . . .I used to be BEHIND YOU!
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