Outstanding Customer Service from Ilium Works - BMW Luxury Touring Community
 
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post #1 of 2 Old Feb 11th, 2012, 10:39 pm Thread Starter
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Location: Tucson, AZ, USA
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Cool Outstanding Customer Service from Ilium Works

Last summer I bought Ilium Highway pegs for my R1200R. They worked great and were super on a long trip. Late September, I damaged one of them when on a trip thru Colorado. It still worked, but wouldn't lock in position. I wiggled back and forth about a 1/2". No big deal, it just wasn't the way it was supposed to be. I sent an email to Ron of Ilium Works and he wrote back, send it in and we'll see what's up with it. I mailed it to Ilium on the 3rd of Feb and received it back today, Feb 11. They replaced the broken part and sent it back. I was impressed to say the least.

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Mother Goose
Enjoying Sunny Arizona

OBTW: For all of you still stuck in the grips of winter, it was a high of 82 today in & around Tucson AZ. What a great day for a ride!!!!!!!! We went out for a short ride and 350 miles later we arrived back home. I was just tooooo nice to park the bike back into the garage
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post #2 of 2 Old Feb 12th, 2012, 12:48 pm
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Location: Nashville, TN, United States
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Re: Outstanding Customer Service from Ilium Works

+1...

I have the luxury of living "down the street" from them and opted to ride up to get my purchases. Not only were they willing to allow me to stop by, they gave me the grand poo-baa tour as well. Great folks up in 'dem dar hills!

Hoss
'Stupidity has a knack of getting its way.' --Albert Camus
'05- K1200LT - Gretchen
R.I.P. - '00- K1200LTE- "Barbara" - Retired at 168K 9/2011
MOA, IBA, EXR & RCB and TMI
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