Re: Bmw Emergency Service Program Rebate
Yes I have....unfortunately. Brand new R1200RT purchased in May. Dealer assisted me with the paperwork after I had my registration and all other documentation and faxed in to BMW. I became frustrated after hearing nothing from anyone for over two months. Salesperson who sold me the bike and processed my rebate continued to give me excuses about new people handling the ES Rebate and that the process really needed some ironing out. I tried to be patient and the salesperson did make some inquiries for me, but was not all all aggressive in getting me answers. The first time I felt progress was being made was when I opened up my Consumer Warranty Information booklet and talked to Joe at BMW customer service. I gave him all my information and he got back to me a few days later. Anyhow, he coordinated with the regional rep and I was told that the dealer had been sent funds and that they could issue me my rebate on Monday of next week. When I talked to the dealer, I had to circumvent my salesman and talk directly to the owner who not only helped me, but returned my phone call when he said he would. BMW had issued the dealer my rebate electronically under dealer incentives. Because I had been waiting for so long the owner just cut me a check then and there and said he wouldn't make me wait until next month when they could access their incentive dollars. So...after six months I finally have my rebate check in hand. My advice - call BMW direct 1-800-831-1117, let them know that whoever is supposed to be handling it isn't and that they are your last result. The debacle aside, once I put BMW on the problem, they did take care of me and ultimately so did the owner of my dealership. Hope that helps and thanks for you service.