Originally Posted by royal
So, if I'm reading your post correctly, you had a problem with a GT and BMW replaced the bike you bought with a new bike ? What year was the bike that was defective and what year bike did they replace it with ?
Herein lies my biggest problem. I do think that my, particular bike (07' RT), is a lemon. In nine more business days, I think the law will agree with me. However, given the opportunity, I would still buy an RT. Mine has been painful, to say the least, but the RT is just a great motorcycle and offers me what I am looking for in a bike better than anything else that is, currently, on the market. If BMW steps up to the plate and offers me a new replacement bike, I'd take it in a heart beat. And no lawyers need be involved.
I met with my dealer, Second Wind of New Hampshire, and they, basically said, tell us what you want and we will do everything we can to accomodate you, through the BMW rep. I can't ask for more than that, but, what do I ask for ? A replacement bike is what I really want, but I feel like that is asking too much. However, after all that I've been through on my current bike, it would be hard to feel confident or safe on it in the future.
I would like to do everything in my power to not get attorneys involved and would much rather come to a settlement without having to go there. Not that I have much experience with lawyers, but every experience that I have had, leads me to believe that, in those cases, it's the attorneys who win.
If you want a replacement bike, ask for a replacement bike. Why is it asking too much to request what you paid for in the first place; a motorcycle that functions correctly and you can ride reliably?
My statement to BMW (dealer, NA, district reps, etc.) was consistently, "I buy my bikes to ride them. Put a bike under me that works and I'm a happy guy. It can be the one on the rack or a new one. Either way, if it works, I'm happy." In my case it was determined putting a new one under me was the most effective solution, and that's what BMW did. And with very little prompting and cajoling from me. Honestly, that experience from end to end was one of the best customer service interactions I've ever had with any company. And there's no trick to it - be professional, courteous, and friendly. Be clear about what you want. Be patient because these things take time. And be willing to make compromises in some areas to gain the bigger picture of what you ultimately want. In the end BMW wants you to stay with the brand, and it sounds like you are of the same mindset. You are starting from a win-win situation on that point, so extending that to your ultimate resolution isn't that far-fetched, is it?
That being said, I don't know how it would work if you were to actually invoke the Lemon Law and get the lawyers involved. While it looks like the same thing I went through it is very different, as you now have laws and statutes that must be met and followed, and the legal departments are generally much less accommodating that Customer Relations. I worked with Ford for 8 months on the issues with my F-150 adn was happy to continue to do so. I only invoked the Lemon Law since the 18 months and 18,000 mile limit was approaching. As soon as I did the relationship with corporate immediately became adversarial and the dealer was instructed not to deal with me directly any further. The folks I ended up dealing with were so arrogant and combative at times, twisted the facts, and even lied to me about one event, that they pretty much guaranteed that I would never own another Ford again. And I grew up in a family that owned a Lincoln-Mercury dealership, so I was a bit partial to the brand. Even at the end they were still offering me a brand new truck for free and I wouldn't take it, I forced them to give me my money back. I beat them without hiring a lawyer, either, which says something for their quality of legal representation.