A final drive saga....or All's well the ends well - BMW Luxury Touring Community
 
LinkBack Thread Tools Display Modes
post #1 of 7 Old Aug 21st, 2008, 10:27 pm Thread Starter
Senior Member
 
Join Date: Jun 2002
Location: Lake Zurich (near chicago), IL, USA
Posts: 708
A final drive saga....or All's well the ends well

About 3 weeks ago, a buddy and I trailer down to Lexington Ky from Chicago planning on riding all the twisty roads from there to Northern Georgia over a 4 day mini vacation. A few miles into a very tasty road(213 south of Stanton, KY) my 2005 GS feels looser then Brittany Spears after shotgunning a six pack of Malt liquor.. it just won't corner right. I checked my tire pressures so I know that isn't it and it is bugging me more and more all morning. It feels as if there is a hinge in my swing arm. I finally put it up on the center stand and check it out....yikes, 2-3 inches of play in the rear wheel. Next morning I ride to Two wheels in Robbinsville, NC and they pull the wheel and hub and you can see the teeth are badly damaged on the spline that mates up with the shaft. Limp it back to my trailer in Lexington and then get an appointment 2 weeks out at Chicago BMW. I am worried as I am a year and a month out of warranty but the Service Mgr tells me he may be able to get a favor.

I drop the bike off and he tells me that his BMW rep will supply the Rear drive unit at no charge. They don't repair it...just replace the whole thing. I have to pay the labor. I'm not happy but figure that the drive at $1700.00 is the main cost. A few days later I get another call and he asks me if I want the bad news or the worse news. The bad news is that the brake pads wore out and scored the rotor. I tell him that it was of course due to the badly wobbling wheel....but no go. BMW won't pay for that. Of course now I'm thinking it can't get any worse right? The service manager tells me that he has been informed that there are 35 rear drives on back-order worldwide and it could be two months before I see one. After venting my extreme displeasure with BMW et al, he then asks me if I wouldn't mind come getting my bike as he doesn't want to store if for that long.....

I won't repeat my retort as this is a family forum.

The next day I get a call from him saying " don't come pick it up yet as he has a line on a drive out east somewhere. The next day he calls me and says that I can come get the bike by 6pm. This was the 4th day from my scheduled appointment. I told him to do an oil/filter change while it was there and I would come get it. Sent my son to get it as it is 1.5 hours in heavy traffic and why the hell do I have a teenager if not to run annoying errands for me and he brings it home. I don't look at the bill till later that evening and I am very pleasantly surprised. A rear rotor, synthetic oil, filter, rear drive, rear brake pads and 1 hour of labor, shop materials and tax, totaled $327.00

I still think BMW should have covered the labor and rotor. But....Chicago BMW could have charged me 2-3 hours for that work and I have to say that they did work hard and fast to get it done for me. I have bought bikes from them and used them for service most of the time. I have no connection otherwise but felt that I really had to make people aware of the excellent way I was treated. I think the service manager may have mad things sound worse then they were and then looked like a hero when he pulled it all together but hell....we all love a little drama right?

I took it up to some twisty roads in South Western Wisconsin today and I am so tickled with the handling again that I may just ride my GS out to CCR instead of the LT.

Ron
Attached Thumbnails
Click image for larger version

Name:	009.JPG
Views:	139
Size:	160.6 KB
ID:	19091   Click image for larger version

Name:	010.JPG
Views:	131
Size:	163.6 KB
ID:	19092  
byke33 is offline  
Sponsored Links
Advertisement
 
post #2 of 7 Old Aug 21st, 2008, 11:14 pm
Senior Member
 
Florian's Avatar
 
Join Date: Jun 2006
Location: North Coast, OH , USA
Posts: 1,165
Re: A final drive saga....or All's well the ends well

Quote:
Originally Posted by byke33
About 3 weeks ago, a buddy and I trailer down to Lexington Ky from Chicago planning on riding all the twisty roads from there to Northern Georgia over a 4 day mini vacation. A few miles into a very tasty road(213 south of Stanton, KY) my 2005 GS feels looser then Brittany Spears after shotgunning a six pack of Malt liquor.. it just won't corner right. I checked my tire pressures so I know that isn't it and it is bugging me more and more all morning. It feels as if there is a hinge in my swing arm. I finally put it up on the center stand and check it out....yikes, 2-3 inches of play in the rear wheel. Next morning I ride to Two wheels in Robbinsville, NC and they pull the wheel and hub and you can see the teeth are badly damaged on the spline that mates up with the shaft. Limp it back to my trailer in Lexington and then get an appointment 2 weeks out at Chicago BMW. I am worried as I am a year and a month out of warranty but the Service Mgr tells me he may be able to get a favor.

I drop the bike off and he tells me that his BMW rep will supply the Rear drive unit at no charge. They don't repair it...just replace the whole thing. I have to pay the labor. I'm not happy but figure that the drive at $1700.00 is the main cost. A few days later I get another call and he asks me if I want the bad news or the worse news. The bad news is that the brake pads wore out and scored the rotor. I tell him that it was of course due to the badly wobbling wheel....but no go. BMW won't pay for that. Of course now I'm thinking it can't get any worse right? The service manager tells me that he has been informed that there are 35 rear drives on back-order worldwide and it could be two months before I see one. After venting my extreme displeasure with BMW et al, he then asks me if I wouldn't mind come getting my bike as he doesn't want to store if for that long.....

I won't repeat my retort as this is a family forum.

The next day I get a call from him saying " don't come pick it up yet as he has a line on a drive out east somewhere. The next day he calls me and says that I can come get the bike by 6pm. This was the 4th day from my scheduled appointment. I told him to do an oil/filter change while it was there and I would come get it. Sent my son to get it as it is 1.5 hours in heavy traffic and why the hell do I have a teenager if not to run annoying errands for me and he brings it home. I don't look at the bill till later that evening and I am very pleasantly surprised. A rear rotor, synthetic oil, filter, rear drive, rear brake pads and 1 hour of labor, shop materials and tax, totaled $327.00

I still think BMW should have covered the labor and rotor. But....Chicago BMW could have charged me 2-3 hours for that work and I have to say that they did work hard and fast to get it done for me. I have bought bikes from them and used them for service most of the time. I have no connection otherwise but felt that I really had to make people aware of the excellent way I was treated. I think the service manager may have mad things sound worse then they were and then looked like a hero when he pulled it all together but hell....we all love a little drama right?

I took it up to some twisty roads in South Western Wisconsin today and I am so tickled with the handling again that I may just ride my GS out to CCR instead of the LT.

Ron
A year and change out of warranty and you want what???

Please. Count your blessings.


F

BMWMOA
12 GTL
Florian is offline  
post #3 of 7 Old Aug 21st, 2008, 11:45 pm
Senior Member
 
Stixx's Avatar
 
Join Date: Jul 2008
Location: Tucker , GA, USA
Posts: 624
Re: A final drive saga....or All's well the ends well

That's a fairy tale if I ever heard one. Not , excuse me , that you are fabricating but that kind of service would NEVER happen at either of the Beemer Dealers here. Talk about loyalty, but I'd never buy a beemer any where else having got that kind of deal.

I still think it is crap that we have to pay for a six hundred mile service . Hell it cost the same here as a six.

Bitch Bitch bitch. So what if I'm not rich enough really to own beemers. LOL

Seriously though. You have nothing to do here but rejoice, dear heart. You dodged a major bullet .

No matter where you go , there you are.
Stixx is offline  
 
post #4 of 7 Old Aug 22nd, 2008, 7:07 am
Senior Member
 
Join Date: Jul 2004
Location: Charlotte, NC, USA
Posts: 390
Talking Re: A final drive saga....or All's well the ends well

"Rejoice Dear Hearts" I see Brother Dave still lives!
budzee is offline  
post #5 of 7 Old Aug 22nd, 2008, 9:20 am
Senior Member
 
Stixx's Avatar
 
Join Date: Jul 2008
Location: Tucker , GA, USA
Posts: 624
Re: A final drive saga....or All's well the ends well

Quote:
Originally Posted by budzee
"Rejoice Dear Hearts" I see Brother Dave still lives!

In deed. Saw him live in my home town little stage up in Asheville. I was in High School and went with my Mom who did NOT understand anything he said and wondered why everyone thought he was funny. She thought he was an evangelist. LOL


What a funny man. Best Motorcycle story ever in one routine, about "James Lewis" and his girlfriend "Baby" . For some odd reason I remember some of his funnier routines and often quote them to friends at partys.

Hey man, you are showing your age if you even know WHO BDG is........LOL

No matter where you go , there you are.
Stixx is offline  
post #6 of 7 Old Aug 22nd, 2008, 5:08 pm
Senior Member
 
tmgs's Avatar
 
Join Date: Aug 2002
Location: NE Georgia, GA., USA
Posts: 5,835
Re: A final drive saga....or All's well the ends well

Quote:
Originally Posted by byke33
It feels as if there is a hinge in my swing arm. I finally put it up on the center stand and check it out....yikes, 2-3 inches of play in the rear wheel. Next morning I ride to Two wheels in Robbinsville, NC and they pull the wheel and hub and you can see the teeth are badly damaged on the spline that mates up with the shaft.

I'm not happy but figure that the drive at $1700.00 is the main cost.

The service manager tells me that he has been informed that there are 35 rear drives on back-order worldwide
I won't repeat my retort as this is a family forum.

Ron

from those pics, I wonder if teardown and lube up would keep a drive from failing like that one did?

and is that $1700.00 for real, the cost of a final drive is 1700 dollars? seriously? 1700 for the part? My god, if so, I'm selling! the wifes GS is within 700 miles of being out of warranty

Tom

'07 GS Adv (mine), '06 GS <(My brides)
(the only bmw's in the stable)
tmgs is offline  
post #7 of 7 Old Aug 22nd, 2008, 8:23 pm Thread Starter
Senior Member
 
Join Date: Jun 2002
Location: Lake Zurich (near chicago), IL, USA
Posts: 708
Re: A final drive saga....or All's well the ends well

I know I got lucky here and Chicago BMW has been more then fair on service and when they sold me my LT....It bugs me thought that they even are maintaining that there is no final drive problem...."internet whining about a very small percentage of failures" is what I was quoted. When I brought up the last Iron Butt fiasco and the recent MCN article I get a blank look. Then again, I absolutely love the bike and I got away cheep so lets hope that is it for problems.

Ron
byke33 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Final Drive failure - no BMW warranty support BobbyLT K1200LT 28 Aug 21st, 2014 3:14 pm
Final Drive failure...05LT....49,000 miles DRothermel K1200LT 51 Jan 3rd, 2012 3:08 am
Final Drive Rebuild Offer/CCR Tech Session CharlieVT K1200LT 2 Jun 26th, 2008 7:36 am
Final Drive Seal @ Drive Shaft Crestwood330 K1200LT 3 Jun 25th, 2007 7:58 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome