Called the 866 # under the BMW Motorcycle Owners Association roadside assistance plan for a tow from my home in Pasadena, CA to my dealer in Pomona 27 miles away. I left my office and drove home to meet the tow truck.
A flatbed arrived from Alan's Towing and the driver informs me that they only cover 15 miles and not the 50 miles per our plan. He also informs me that "they" do this all the time to him (?).
I told him to forget it and that I would call BMWMOA and let them know. I called BMWMOA, confirmed that it is for 50 not 15 miles. When asked who I need to talk to at BMWMOA to file a complaint all they said to do was to call Nationwide Safe Drivers and ask for Jeff Rosenbaum, so much for customer satisfaction (I think that is called a hand off).
I called Jeff - out to lunch and left a message with Jeff about the less than stellar response to my call for towing under our plan with BMWMOA and inquired why I should pay member dues as well as paying for some other roadside assistance plan. I left my phone number with him. It will be interesting to see if he calls me back
. If you need to call him by the way, his number is 800-338-2680.
A few moments later, I got an automated call confirming whether or not the service has been completed. When I press "2" for not completed I am redirected to a live person. She is with a company called GE Motorclub. They dispatched "Alpha Towing" who obviously was booked so all I can imagine is that Alpha called Allan's Towing for the gig.
The rep from GE Motorclub was most apologetic and offered to send another tow truck, which I declined as now I am skeptical about the whole "motorcycle knowledgeable" tow companies that they supposedly send out under our plan
This was the first and now the last benefit that I will avail myself of the BMWMOA plan. I did not receive the product that I paid for therefore, I will look to alternative road side service plans and when my membership for BMWMOA is up for renewal I will not renew unless someone can tell me what other benefits I can expect other than roadside assistance.
I am just glad that this happened while my bike was home and I have the luxury of not being an emergency versus being on the road.
To be fair I must include the fact that they did arrive within the 45 minutes they quoted when I first called for the tow.