Join Date: Jun 2007
Location: Sunnyvale, CA, US
Specialized Transportation Inc (STI) Shipping damaged my K1200LT
Any advice from fellow netizens on handling an insurance claim involving JC Motors and Specialized Transportation Inc is appreciated. In May I contracted with JC Motors who used Specialized Transportation Inc to ship my 2007 K1200LT from the Miami area to Northern California. When I picked the bike up, I inspected the bike for damage, but did not notice that the upper support brackets to the windscreen had been pulled loose from the tracks. I noticed the damage while riding home when I raised the windscreen. It appears that while loading the bike on a pallet, someone pulled forward on the windscreen and pulled the brackets from the track. I reported the issue by phone within an hour of getting home. I followed up with a written claim the next day.
My BMW repair shop estimates the damage at around $1200. The high-cost is in part because the damaged tracks are integrated with the servo motor that operates the windscreen on the LT. The issue is that Specialized Transportation Inc has rejected the claim. I received a letter indicating that the claim was rejected because the exception was not noted during the pick up. Because of the nature of the damage, it was not easily noticed until the windscreen is operated. Furthermore, it appears that whoever damaged it, tried to hide the fact by pushing the brackets back in place.
On trying to follow up with Specialized Transportation Inc, they have refused to answer my emails. Furthermore, I have contacted JC Motors who claim there is nothing they can do and also assume no responsibility. Consequently, I am looking for other avenues to resolve this issue.