Specialized Transportation Inc (STI) Shipping damaged my K1200LT - BMW Luxury Touring Community
 
LinkBack Thread Tools Display Modes
post #1 of 7 Old Jul 6th, 2007, 7:25 pm Thread Starter
Junior Member
 
Join Date: Jun 2007
Location: Sunnyvale, CA, US
Posts: 10
Angry Specialized Transportation Inc (STI) Shipping damaged my K1200LT

Any advice from fellow netizens on handling an insurance claim involving JC Motors and Specialized Transportation Inc is appreciated. In May I contracted with JC Motors who used Specialized Transportation Inc to ship my 2007 K1200LT from the Miami area to Northern California. When I picked the bike up, I inspected the bike for damage, but did not notice that the upper support brackets to the windscreen had been pulled loose from the tracks. I noticed the damage while riding home when I raised the windscreen. It appears that while loading the bike on a pallet, someone pulled forward on the windscreen and pulled the brackets from the track. I reported the issue by phone within an hour of getting home. I followed up with a written claim the next day.

My BMW repair shop estimates the damage at around $1200. The high-cost is in part because the damaged tracks are integrated with the servo motor that operates the windscreen on the LT. The issue is that Specialized Transportation Inc has rejected the claim. I received a letter indicating that the claim was rejected because the exception was not noted during the pick up. Because of the nature of the damage, it was not easily noticed until the windscreen is operated. Furthermore, it appears that whoever damaged it, tried to hide the fact by pushing the brackets back in place.

On trying to follow up with Specialized Transportation Inc, they have refused to answer my emails. Furthermore, I have contacted JC Motors who claim there is nothing they can do and also assume no responsibility. Consequently, I am looking for other avenues to resolve this issue.

Jim
jaw94087 is offline  
Sponsored Links
Advertisement
 
post #2 of 7 Old Jul 6th, 2007, 8:29 pm
Gold Supporter
 
Lonewuff's Avatar
 
Join Date: Jun 2006
Location: Magnolia, TX, USA
Posts: 3,872
Get a lawyer and save yourself the trouble.

Jerry
Look in the wolf's eyes and what do you see--A guardian spirit or fierce enemy?
2008 FLHTCU White Pearl

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Lonewuff is offline  
post #3 of 7 Old Jul 6th, 2007, 9:53 pm
Senior Member
 
KMC1's Avatar
 
Join Date: Jul 2005
Location: SLC, UT, United States Of America
Posts: 2,337
Your only option is to sue on this one, IF you are going to try to get the money from them.
The other possible option is to put a claim through on your homeowners or your regular insurance policy. Since it was not an motorvehicle accident that caused the damage, you most likely will not be penalized for the claim - the first time. HTH

R1200GSA Hi Ho, Hi Ho, It's off to Alaska I go!
(Down to ONE BIKE - ARGH!)
KMC1 is offline  
 
post #4 of 7 Old Jul 7th, 2007, 12:02 am
Senior Member
 
hallzee's Avatar
 
Join Date: Mar 2006
Location: Gold Country, CA, USA
Posts: 2,571
Quote:
Originally Posted by jaw94087
Any advice from fellow netizens on handling an insurance claim involving JC Motors and Specialized Transportation Inc is appreciated. In May I contracted with JC Motors who used Specialized Transportation Inc to ship my 2007 K1200LT from the Miami area to Northern California. When I picked the bike up, I inspected the bike for damage, but did not notice that the upper support brackets to the windscreen had been pulled loose from the tracks. I noticed the damage while riding home when I raised the windscreen. It appears that while loading the bike on a pallet, someone pulled forward on the windscreen and pulled the brackets from the track. I reported the issue by phone within an hour of getting home. I followed up with a written claim the next day.

My BMW repair shop estimates the damage at around $1200. The high-cost is in part because the damaged tracks are integrated with the servo motor that operates the windscreen on the LT. The issue is that Specialized Transportation Inc has rejected the claim. I received a letter indicating that the claim was rejected because the exception was not noted during the pick up. Because of the nature of the damage, it was not easily noticed until the windscreen is operated. Furthermore, it appears that whoever damaged it, tried to hide the fact by pushing the brackets back in place.

On trying to follow up with Specialized Transportation Inc, they have refused to answer my emails. Furthermore, I have contacted JC Motors who claim there is nothing they can do and also assume no responsibility. Consequently, I am looking for other avenues to resolve this issue.

Jim
While this is a situation that sucks for you, it has provided a great lesson for all of us - TEST EVERYTHING on your bike before signing off for receipt of shipment. Thanks for posting this, and most importantly good luck in getting the b**tards!

Brian
CCR: 2008, Midway; 2011, Boise; 2012, Duluth; 2014, Chattanooga. MOA: Billings, 2015; SLC, 2017
CCR-R: 2018, Russellville
'13 K1600 GTL-P - "Eva"
Sold but "beloved" ride: K12 LT - "Pepe"
IBA #31242 (SSx2, BB, BBG)
MOA #136148

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
-
hallzee is offline  
post #5 of 7 Old Jul 7th, 2007, 1:13 am
Senior Member
 
Join Date: Jun 2006
Location: Irvine, CA, USA
Posts: 165
it's tough

...as much as its painful & frustrating, legally it's your word against there. The rule of "Customer be aware" means that it is your responsibility to inspect prior to assuming possession. Try your insurance, I think you got better chances with them.
yair1956 is offline  
post #6 of 7 Old Jul 7th, 2007, 3:06 am
THE Democracy Doctor
 
jayjacobson's Avatar
 
Join Date: Feb 2006
Location: We LOVE illegals and Socialists, Sunny, Southern Kommyfornia,
Posts: 5,694
Another example of a company loosing a customer for life and getting bad press that will not help future revenue.

Just take them to small claims court. All the judge can do is rule against you.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Last edited by jayjacobson; Jul 7th, 2007 at 4:48 am.
jayjacobson is offline  
post #7 of 7 Old Jul 7th, 2007, 3:48 am
Super Moderator
 
DavidTaylor's Avatar
 
Join Date: Apr 2002
Location: San Jose, CA, USA
Posts: 7,565
Quote:
Originally Posted by jaw94087
Any advice from fellow netizens on handling an insurance claim involving JC Motors and Specialized Transportation Inc is appreciated. In May I contracted with JC Motors who used Specialized Transportation Inc to ship my 2007 K1200LT from the Miami area to Northern California. When I picked the bike up, I inspected the bike for damage, but did not notice that the upper support brackets to the windscreen had been pulled loose from the tracks. I noticed the damage while riding home when I raised the windscreen. It appears that while loading the bike on a pallet, someone pulled forward on the windscreen and pulled the brackets from the track. I reported the issue by phone within an hour of getting home. I followed up with a written claim the next day.

My BMW repair shop estimates the damage at around $1200. The high-cost is in part because the damaged tracks are integrated with the servo motor that operates the windscreen on the LT. The issue is that Specialized Transportation Inc has rejected the claim. I received a letter indicating that the claim was rejected because the exception was not noted during the pick up. Because of the nature of the damage, it was not easily noticed until the windscreen is operated. Furthermore, it appears that whoever damaged it, tried to hide the fact by pushing the brackets back in place.

On trying to follow up with Specialized Transportation Inc, they have refused to answer my emails. Furthermore, I have contacted JC Motors who claim there is nothing they can do and also assume no responsibility. Consequently, I am looking for other avenues to resolve this issue.

Jim
Not that this helps at all, but Specialized is taking the stance of every shipper in the business. The policy they are stating should be pringted in the insurance information they provided. I had a similar situation with Federal Van Lines a few years back. We noticed some damage on the trunk (requiring replacement of the top half of the case) when the bike was dropped off and they jumped right on it and got it fixed. But about 6 hours after they dropped the bike off I noticed another scratch on the saddlebag, contacted them, and they wouldn't touch it. I even explained the bike was still at the shop where they dropped it off but they said there's no way for them to know if the damage happened after they left if it[s not noted at drop time.

As for JC Motors, of they were a go between in this deal somehow and made a nickel on it, they have to carry some liability in this. I think it's lawyer time.

David Taylor
San Jose, CA
2010 R1200RT Polar Metallic
AMA, BMWMOA
Booze Brother #4

The shortest distance between two points is for people who don't ride!



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
DavidTaylor is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome