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post #1 of 21 Old May 28th, 2007, 5:36 pm Thread Starter
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Roadside Assistance/Towing

I like the peace of mind of knowing that there is someone I can call if I am in need of roadside assistance and/or towing. I am a AAA member and I have my motorcycle coverage with State Farm. Both AAA and State Farm have advised that this type of coverage is not available. What are some other options?


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post #2 of 21 Old May 28th, 2007, 6:52 pm
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Roadside Assistance/Towing

That's the first I've heard that Roadside Assist/Towing isn't available for motorcycles....That's bogus.

I had AAA years ago but switched to Good Sam's. Most services like AAA limit mileage on towing. GoodSams tows you to the nearest repair facility that can fix your bike, ie, BMW Dealer. They also cover "all" vehicles in your household- cars, bikes, RV's, etc.

Might want to check them out. Others will voice their opinions shortly...

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post #3 of 21 Old May 28th, 2007, 8:13 pm
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Talking AAA Towing

Howdy,

You can get AAA towing coverage for motorcycles - it is part of the motorhome/recreational vehicle in their top line membership coverage.
I believe the limit distance is 200 miles, but may be more.

The problem is that not all 'contracted' tow companies will haul a motorcycle, so availability varies from one section of the country to the next.

You may be best off getting a specialized recreational tow insurance policy.

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post #4 of 21 Old May 29th, 2007, 10:37 am
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Progressive motorcycle coverage does emergency roadside and towing.

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post #5 of 21 Old May 29th, 2007, 11:10 am
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Quote:
Originally Posted by was
Progressive motorcycle coverage does emergency roadside and towing.
But only for the first 15 miles. Your state residence my make a difference, but that's what my Progressive policy covers here in Illinois. It seems like where I like to ride is always much further than 15 miles from a BMW dealer. There's also a difference in what a tow will cost depending on weekday, Saturday(x2), or Sunday (x4). That's what I learned from my last tow.
Jer

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post #6 of 21 Old May 29th, 2007, 11:52 am
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Quote:
Originally Posted by garygpete
Howdy,

You can get AAA towing coverage for motorcycles - it is part of the motorhome/recreational vehicle in their top line membership coverage.
I believe the limit distance is 200 miles, but may be more.

The problem is that not all 'contracted' tow companies will haul a motorcycle, so availability varies from one section of the country to the next.

You may be best off getting a specialized recreational tow insurance policy.

garygpete
AAA motorcycle coverage is "limited" in their "Classic" membership. Up to 100 miles under their "Plus" or "Premier" plans. A matrix for services at different levels can be found here.

I just renewed mine at the Premiere level, $123 for the year (Plus was about $100). Main difference is one tow annually at 200 miles (rest at up to 100 miles), trip interruption protection, free day of rental car if your vehicle is towed, vehicle return service, blah, blah, blah.

One breakdown in the middle of BFE and the extra $23 would pay for itself many times over, even if only used once in several years.

By the way, their reps are on commission. The guy who helped me was very thorough, no pressure, took his time. If you want to consider dealing with a specific individual instead of taking your chances in the queue, his name is Todd Davis at 866.841.0146 x5550. No affiliation other than as a customer, just trying to pass on info on a helpful rep and steer folks his way as a thanks for the good job he did for me.

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post #7 of 21 Old May 30th, 2007, 10:07 am
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re Progressive roadside assistance coverage

Quote:
Originally Posted by jers99lt
But only for the first 15 miles. Your state residence my make a difference, but that's what my Progressive policy covers here in Illinois. It seems like where I like to ride is always much further than 15 miles from a BMW dealer. There's also a difference in what a tow will cost depending on weekday, Saturday(x2), or Sunday (x4). That's what I learned from my last tow.
Jer
Jer, your experience got me to do some research. This is a quote from the Progressive website: "Roadside Assistance includes:

* Towing — Whenever your vehicle requires more than at-the-scene service, you can use your roadside assistance coverage to tow it anywhere within a 15-mile radius, or to the nearest qualified repair facility if one doesn't exist within 15 miles."

I also verified that there is no cost for towing, no matter when the tow occurs, the tow company is paid by Progressive directly. And in talking with a rep I learned that they will instruct the tow company to send a flatbed if it does not have a motorcycle carrier. Roadside Assistance coverage includes US and Canada. I don't know why your experience was so different, and sorry to hear that you got nasty surprises.

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post #8 of 21 Old May 30th, 2007, 12:06 pm
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Quote:
Originally Posted by was
Jer, your experience got me to do some research. This is a quote from the Progressive website: "Roadside Assistance includes:

* Towing — Whenever your vehicle requires more than at-the-scene service, you can use your roadside assistance coverage to tow it anywhere within a 15-mile radius, or to the nearest qualified repair facility if one doesn't exist within 15 miles."

I also verified that there is no cost for towing, no matter when the tow occurs, the tow company is paid by Progressive directly. And in talking with a rep I learned that they will instruct the tow company to send a flatbed if it does not have a motorcycle carrier. Roadside Assistance coverage includes US and Canada. I don't know why your experience was so different, and sorry to hear that you got nasty surprises.
Hi Bill. Thanks for looking that up. I'll do the same and address the issue with another agent. I was also under the impression that they would tow to a qualified service center, but all I got from them was "Nope, we only cover the first 15 miles". My bill ended up in the $450 range. That's certainly worth my time to press the issue. I'll take ya out for dinner and drinks, next time you're in the Chicago area, if I get the refund. Thanks again, Bill.

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post #9 of 21 Old May 30th, 2007, 12:59 pm
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Go get 'em, man. And if you hear another "No" from them, take them to small claims court. All you need do is fill out a form and attach corroborating documents, including their promise on the website. You don't need a lawyer, and if it gets to the point of being heard it will take less than half a day, mostly just waiting around for the case to be called. But I'm betting they will cave as soon as they get notice from the court of the suit. Cheaper for them to pay the $450 back to you than to pay a lawyer (businesses always want a lawyer at any court action), and the possibility of negative publicity. Good luck. (I hear Chicago has some GREAT steak houses )

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post #10 of 21 Old May 31st, 2007, 4:46 am
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Quote:
Originally Posted by Arby60
I like the peace of mind of knowing that there is someone I can call if I am in need of roadside assistance and/or towing. I am a AAA member and I have my motorcycle coverage with State Farm. Both AAA and State Farm have advised that this type of coverage is not available. What are some other options?
I've always been very happy with AAA service here on the left coast. I go with the premiere service and the RV/MC add on. Maybe they don't offer it in your neck of the woods.

Used it twice so far on the bikes. Once I ran myself out of gas (DUH!), and the other time I needed a jump. Both times AAA was quick and showed up with a flatbed, just in case. The BMW roadside assistance had just called me back when AAA was pulling up.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #11 of 21 Old May 31st, 2007, 6:41 am
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Quote:
Originally Posted by was
Go get 'em, man. And if you hear another "No" from them, take them to small claims court. All you need do is fill out a form and attach corroborating documents, including their promise on the website. You don't need a lawyer, and if it gets to the point of being heard it will take less than half a day, mostly just waiting around for the case to be called. But I'm betting they will cave as soon as they get notice from the court of the suit. Cheaper for them to pay the $450 back to you than to pay a lawyer (businesses always want a lawyer at any court action), and the possibility of negative publicity. Good luck. (I hear Chicago has some GREAT steak houses )
It's possible I can recover the towing charges after all. Thanks Bill! I need to send them the receipts and an explaination of why I wasn't towed to the closest certified repair facility (they were closed on Sat afternoon, but I later found out that BMW Motorcycles of Rockford IL is no longer in business). The nearest repair facility was 80 miles away, thus the huge towing cost.
I'll keep you posted on that steak dinner offer.
Jer

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post #12 of 21 Old Jun 1st, 2007, 11:37 pm
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I just renewed my M/C insurance with AAA and when I received the renewal packet there was a roadside assistance card included.

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post #13 of 21 Old Jun 2nd, 2007, 2:55 am
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BMW Roadside Assistance

Quote:
Originally Posted by jers99lt
It's possible I can recover the towing charges after all. Thanks Bill! I need to send them the receipts and an explaination of why I wasn't towed to the closest certified repair facility (they were closed on Sat afternoon, but I later found out that BMW Motorcycles of Rockford IL is no longer in business). The nearest repair facility was 80 miles away, thus the huge towing cost.
I'll keep you posted on that steak dinner offer.
Just to throw in my ...

I have Progressive Insurance so I'm more than a little interested to find out what the outcome of this story will be.

For others readings this thread, I can't stress how great of an experience I had recently with the BMW Roadside Assistance that came with my '06 GT. Cross Country, the company that BMW uses for this coverage, was awesome to deal with during my breakdown in Nevada a few weeks ago. If I find out that my Progressive Ins. Roadside Assistance is less than acceptable, I wouldn't think twice about extending my plan with BMW Roadside Assistance (Cross Country) once my current plan expires.
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post #14 of 21 Old Jun 2nd, 2007, 7:44 pm
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Quote:
Originally Posted by messenger13
Just to throw in my ...

I have Progressive Insurance so I'm more than a little interested to find out what the outcome of this story will be.

For others readings this thread, I can't stress how great of an experience I had recently with the BMW Roadside Assistance that came with my '06 GT. Cross Country, the company that BMW uses for this coverage, was awesome to deal with during my breakdown in Nevada a few weeks ago. If I find out that my Progressive Ins. Roadside Assistance is less than acceptable, I wouldn't think twice about extending my plan with BMW Roadside Assistance (Cross Country) once my current plan expires.
Joe, progressive has been the only M/C insurance that I've ever carried. BUT, I've never tried their roadside assistance plan. I've always had AAA. The one time I called BMW roadside assistance, AAA was just pulling up as BMW was calling me to verify my location.

I'm glad their service was prompt when you were in the middle of BFE, however.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #15 of 21 Old Jun 2nd, 2007, 10:48 pm
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Originally Posted by jayjacobson
The one time I called BMW roadside assistance, AAA was just pulling up as BMW was calling me to verify my location.
I had heard rumors that Cross Country totally reworked their procedures. From my experience last month, I can now verify those rumors. I don't see how my experience with BMW Roadside Assistance could have gone any smoother or faster.
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post #16 of 21 Old Jun 3rd, 2007, 12:12 am
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Quote:
Originally Posted by Arby60
I like the peace of mind of knowing that there is someone I can call if I am in need of roadside assistance and/or towing. I am a AAA member and I have my motorcycle coverage with State Farm. Both AAA and State Farm have advised that this type of coverage is not available. What are some other options?


Ray
Hey Ray, I am a member of BMW MOA and with the platinum membership, this type of coverage is inclusive, amongst other stuff.

PLATINUM CYCLE CLUB MOTORCYCLE ROADSIDE ASSISTANCE will reimburse you for each of the following 24-hour emergency services: Towing (up to 50 miles), Delivery of Essential Fluids & Supplies, Flat Tire Assistance, and Battery Service. You will also receive up to $500 for emergency trip interruption. Other benefits are Trip Routing, RV Rentals and Rental Car Discounts as well as Lost Key & Lockout Service. All supporting towing companies use flatbed trucks with straps or a cycle carrier - no hooks! The cost to a MOA member is only $22.00 per year and covers up to three motorcycles. Coverage is available throughout the U.S., Canada and Puerto Rico. Call the BMW MOA office at (636)-394-7277 to sign up.

http://www.bmwmoa.org/membership/discounts_upgrades.htm

Hope this is what you're looking for. ~darren

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post #17 of 21 Old Jun 3rd, 2007, 11:46 am
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Kudos on Progressive roadside assistance which comes for free with comprehensive coverage. No limit on miles to a qualified repair facility.
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post #18 of 21 Old Jun 4th, 2007, 2:09 am
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Kudos on Progressive roadside assistance which comes for free with comprehensive coverage. No limit on miles to a qualified repair facility.
And in So Kal, noone can touch Progressive's rates, either.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #19 of 21 Old Jun 25th, 2007, 9:01 am
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Quote:
Originally Posted by jers99lt
It's possible I can recover the towing charges after all. Thanks Bill! I need to send them the receipts and an explaination of why I wasn't towed to the closest certified repair facility (they were closed on Sat afternoon, but I later found out that BMW Motorcycles of Rockford IL is no longer in business). The nearest repair facility was 80 miles away, thus the huge towing cost.
I'll keep you posted on that steak dinner offer.
Jer
Bill,
Great news for both of us. Progressive paid the entire bill (except the clutch repair, of course). Ride on out to Chicago and we'll slaughter some corn fed beef.
Jer

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post #20 of 21 Old Mar 21st, 2008, 3:33 pm
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Thumbs up Thanks, again.

Hey Bill,

Remember: I still owe you a Chicago steak dinner when you're out this way.

Happy Birthday and many, many more!

Jer

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post #21 of 21 Old Mar 24th, 2008, 7:15 pm
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Re: Roadside Assistance/Towing

Hey Jer, I had forgotten all about this, man. Very kind of you to remember, and a nice birthday surprise for me. I think I missed your last post about the outcome with Progressive - I had just started out a day or two before on a ride to the left coast. I went westward through Canada, but I did ride around Chicago on the way back. It was about midnight, if I remember correctly, I had started out from the western border of Minnesota that morning, construction crews were working on the highway about every 3 miles with their blinding lights, and low flying tuners were buzzing past me at about 90 mph, so with the fatigue, lane changes, and kamakazi drivers I was convinced that I would never make it to the Ohio border. Next time I'll give you a heads up and maybe we can get together for that steak. Again, thanks for the reminder.

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