Service BMW style? - BMW Luxury Touring Community
 
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post #1 of 19 Old May 24th, 2007, 11:40 pm Thread Starter
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Service BMW style?

How's this for service.

I bought a 2002 R1150RT. Nice shape, but I wanted it gone over by a professional to ensure that all service was up to date and everything working like new. I asked for the major service even though it was not due because I wanted the plugs, air filter, fuel filter, etc changed as well as the other inspections and adjustments.

After picking it up, I discovered that they missed half the requested items including a burned out headlight. They also messed up the fuel indicator. Nice.

I took it back to get the work finished and fix the low fuel light. Just before going to pick it up, I got a message that Oops, they dropped the tank and had to send it to the body shop for repairs. Nice.

I asked if they could fix some scratches on the left mirror housing at the same time. No luck with that.

When I went to pick it up the second time, I found when I went to pay that they were charging me for parts and labor for the body shop. Nice again. They dropped the charges after some discussions.

The paint touchup is close, but not the same shade of red. There are two dog eared safety stickers on the tank that I had meant to take off. They masked around them instead of removing and replacing like a professional would do, leaving obvious signs of a repaint.

Its typical to say that a bike has "never been dropped or damaged" when you go to sell it. I guess I can't do that with this bike.

Next service, its going over to the local Yamaha dealer. They do professional work there.
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post #2 of 19 Old May 24th, 2007, 11:52 pm
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Make em fix it right. If they value your business and their reputation they'll do the job the way it should have been done the first time. I hate it when people like this represent a company I've been so invested into both emotionally and financially.

If they don't fix it right tell em they can deal with your insurance company. Sometimes burning bridges isn't a bad idea when there are rats on the other side.

Darren & Teresa
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2003 BMW M5 - Carbon Black
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2002 BMW M3 Convertible - Carbon Black
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post #3 of 19 Old May 25th, 2007, 12:13 am
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Question

Quote:
Originally Posted by neepawa
How's this for service.

I bought a 2002 R1150RT. Nice shape, but I wanted it gone over by a professional to ensure that all service was up to date and everything working like new. I asked for the major service even though it was not due because I wanted the plugs, air filter, fuel filter, etc changed as well as the other inspections and adjustments.

After picking it up, I discovered that they missed half the requested items including a burned out headlight. They also messed up the fuel indicator. Nice.

I took it back to get the work finished and fix the low fuel light. Just before going to pick it up, I got a message that Oops, they dropped the tank and had to send it to the body shop for repairs. Nice.

I asked if they could fix some scratches on the left mirror housing at the same time. No luck with that.

When I went to pick it up the second time, I found when I went to pay that they were charging me for parts and labor for the body shop. Nice again. They dropped the charges after some discussions.

The paint touchup is close, but not the same shade of red. There are two dog eared safety stickers on the tank that I had meant to take off. They masked around them instead of removing and replacing like a professional would do, leaving obvious signs of a repaint.

Its typical to say that a bike has "never been dropped or damaged" when you go to sell it. I guess I can't do that with this bike.

Next service, its going over to the local Yamaha dealer. They do professional work there.
Just a wild guess... Are we talking about Honda/BMW of Hollywood here???
Please say Yes so Ted will have to swallow his words...!

Gilles & Kathy
BMWMOA# 154719
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2011 Ostra Gray RT
06 Mercedes-Benz E350 Estate (parts and people hauler)
2012 BMW X3 (parts and people hauler)
86 Porsche 911 Cabriolet (my "new" baby)



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For her I swam across the deepest ocean!
For her I walked through the largest desert!
And then she left me... She said I was never home!!!


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post #4 of 19 Old May 25th, 2007, 3:11 am
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Quote:
Originally Posted by zippy_gg
Just a wild guess... Are we talking about Honda/BMW of Hollywood here???
Please say Yes so Ted will have to swallow his words...!
Thank you! What's with the story and THEN not even naming the dealership!? So the service was not bad enough to name the dealership for your fellow forum members? So we don't get screwed also!

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #5 of 19 Old May 25th, 2007, 9:15 am
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Quote:
Originally Posted by neepawa
There are two dog eared safety stickers on the tank that I had meant to take off. They masked around them instead of removing and replacing like a professional would do, leaving obvious signs of a repaint.
Thats alone would be reason enough to take it back and make them do it right.
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post #6 of 19 Old May 25th, 2007, 11:27 am
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Quote:
Originally Posted by jayjacobson
Thank you! What's with the story and THEN not even naming the dealership!? So the service was not bad enough to name the dealership for your fellow forum members? So we don't get screwed also!
Yes. Please don't be diplomatically coy about naming names.

Better yet, start a thread on the dealer experiences sub-forum.

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post #7 of 19 Old May 25th, 2007, 12:14 pm
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No Name, useless story

Quote:
Originally Posted by neepawa
Hto take off. They masked around them instead of removing and replacing like a professional would do,
Post up the name and a copy of the bill, scan in what bodyshop they used.
Otherwise the story is worthless.
Rock

I'll will poisons the soul
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post #8 of 19 Old May 25th, 2007, 12:44 pm
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Quote:
Originally Posted by UncleRock
Post up the name and a copy of the bill, scan in what bodyshop they used.
Otherwise the story is worthless.
Rock
And post pictures. I'm sure the BMW dealer will be proud for you to display their work.

-joel
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post #9 of 19 Old May 25th, 2007, 3:10 pm Thread Starter
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You guys get excited. Hollywood was a close guess, but the dealer is Long Beach BMW/Mini. I should post a picture of their motorcycle service department. It is tucked in the corner of their huge complex of auto related building in a tiny little trailer. That should have told me how much they care about that part of their business.

I am not about to scan and post copies of my invoices for you to critique. It sounds like an odd request, its not like I am asking you to take responsibility for their work.

I intend to take this up with BMW, going a little further than just talking to the service manager. If you have some suggestions or contact information on who to address this with, I would appreciate it.

Pictures I can do, after I return from dirtbiking this weekend.
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post #10 of 19 Old May 25th, 2007, 3:15 pm Thread Starter
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I forgot to mention, I like Seattle's suggestion. Let them discuss it with my insurance agent. I would think that Alstate has a good influence on most vehicle repair places.

Maybe I should run it down to Irv Seaver's BMW in Orange to get an estimate on fixing it properly.
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post #11 of 19 Old May 25th, 2007, 3:52 pm
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Quote:
Originally Posted by neepawa
Maybe I should run it down to Irv Seaver's BMW in Orange to get an estimate on fixing it properly.
This strikes me as a good idea and seems to be a good indicator of rational thought and due process. Despite how badly they screwed the pooch, I imagine that a finder of fact would state that they are "owed" the opportunity to make it right before you incur an un-authorized expense to have it corrected.

BTDT, have the tee-shirt from my younger days.

Sorry to hear that you are having to deal with this. FWIW, I almost bought a bike from LB a couple of months ago but decided against it after I got a hinky feeling about things.

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Dallas' Northern Suburbs
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post #12 of 19 Old May 25th, 2007, 5:54 pm
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Quote:
Originally Posted by neepawa
Hollywood was a close guess, but the dealer is Long Beach BMW/Mini.
Gilles...where are you...something about swallowing something??

Ted

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post #13 of 19 Old May 25th, 2007, 6:04 pm
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Quote:
Originally Posted by Ted
Gilles...where are you...something about swallowing something??
BWAHAHAHAEHEHHAHAHA
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post #14 of 19 Old May 26th, 2007, 5:49 am
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Quote:
Originally Posted by Ted
Gilles...where are you...something about swallowing something??
Once again, for a second , I thought I had misfired to "bmwALT.com."

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #15 of 19 Old May 26th, 2007, 6:12 am
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Quote:
Originally Posted by neepawa
....I am not about to scan and post copies of my invoices for you to critique. It sounds like an odd request, its not like I am asking you to take responsibility for their work....
This is not about a critique of invoices. This is about a BMW dealer allegedly operating in a completely incompetent and fraudulent manner. Invoices and pictures would help illustrate what was actually done as opposed to what they said was done.

Because you posted your issues on this forum, it becomes everyone's responsibility to make a decision on wether or not to do business with this dealer. It's important that we have all the facts to make the most informed decision.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #16 of 19 Old May 26th, 2007, 10:13 am
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Quote:
Originally Posted by neepawa
You guys get excited.

I am not about to scan and post copies of my invoices for you to critique. It sounds like an odd request, its not like I am asking you to take responsibility for their work.
Just a way to sort out the Trogs from the Trolls. It would not be possible for Troll to back up what they said with the asked for things.
They would have to come up with some sort of excuse why they couldn't or wouldn't do it, pretty simple actually. Plus it would put the names of the BMW dealer and the Paint shop out in the open.
Rock
Anyone seen my strings of garlic

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post #17 of 19 Old May 26th, 2007, 12:17 pm
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Talking

Quote:
Originally Posted by Ted
Gilles...where are you...something about swallowing something??
Long Beach... Hollywood... Close enough!
At least it wasn't BMW of Ventura!!!

Gilles & Kathy
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2011 Ostra Gray RT
06 Mercedes-Benz E350 Estate (parts and people hauler)
2012 BMW X3 (parts and people hauler)
86 Porsche 911 Cabriolet (my "new" baby)



For her I climbed the highest mountain!
For her I swam across the deepest ocean!
For her I walked through the largest desert!
And then she left me... She said I was never home!!!


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post #18 of 19 Old May 26th, 2007, 12:19 pm
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Talking

Originally Posted by Ted
Gilles...where are you...something about swallowing something??
Quote:
Originally Posted by messenger13
BWAHAHAHAEHEHHAHAHA
Gilles swallowing Guinness quickly before Joe gets to it!!!

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BMWMOA# 154719
IBA# 71594
2011 Ostra Gray RT
06 Mercedes-Benz E350 Estate (parts and people hauler)
2012 BMW X3 (parts and people hauler)
86 Porsche 911 Cabriolet (my "new" baby)



For her I climbed the highest mountain!
For her I swam across the deepest ocean!
For her I walked through the largest desert!
And then she left me... She said I was never home!!!


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post #19 of 19 Old Jun 6th, 2007, 10:49 pm Thread Starter
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Well, I have a picture that shows the dog eared stickers with clearcoat squirted around them and over some edges. I tried several times to upload them, but it always fails.

PM me if you want and I will email it to you. Maybe someone else can upload them.
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