Join Date: May 2007
Location: Los Angeles, CA, USA
Service BMW style?
How's this for service.
I bought a 2002 R1150RT. Nice shape, but I wanted it gone over by a professional to ensure that all service was up to date and everything working like new. I asked for the major service even though it was not due because I wanted the plugs, air filter, fuel filter, etc changed as well as the other inspections and adjustments.
After picking it up, I discovered that they missed half the requested items including a burned out headlight. They also messed up the fuel indicator. Nice.
I took it back to get the work finished and fix the low fuel light. Just before going to pick it up, I got a message that Oops, they dropped the tank and had to send it to the body shop for repairs. Nice.
I asked if they could fix some scratches on the left mirror housing at the same time. No luck with that.
When I went to pick it up the second time, I found when I went to pay that they were charging me for parts and labor for the body shop. Nice again. They dropped the charges after some discussions.
The paint touchup is close, but not the same shade of red. There are two dog eared safety stickers on the tank that I had meant to take off. They masked around them instead of removing and replacing like a professional would do, leaving obvious signs of a repaint.
Its typical to say that a bike has "never been dropped or damaged" when you go to sell it. I guess I can't do that with this bike.
Next service, its going over to the local Yamaha dealer. They do professional work there.