Why Dealers Are Closing - BMW Luxury Touring Community
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post #1 of 54 Old Mar 7th, 2007, 8:00 pm Thread Starter
 
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Why Dealers Are Closing

We have all expressed concern over all the closings we have read about on this board and in the BMWON magazine. The Letters to the Editor are full of stories of closings and that makes us question the commitment (or lack thereof) of the manufacturer.

I stopped into my dealer last week and asked the owner what he thought about these dealer closings and he had a different opinion that I thought I would pass along.

BMW is requiring dealers all over the US to update the buildings, equipment, and sales areas. They are doing this because their thought process is that BMW motorcycles are high-end machines that should be sold in showrooms that are up-to-date, clean, and well stocked. They will no longer accept the "mom and pop" shops that sold Beemers out of old storefronts with dirty tiled floors with one bike on the floor and no accessories available without ordering in advance.

I must admit that I do appreciate my dealer which is clean, has every model in just about every color on the floor along with just about every BMW accessory and clothing article on the rack.

I have owned a couple of new Hinckley Triumphs and two newer Moto Guzzis. I bought these bikes because I really wanted them, but the purchasing experience was less than enjoyable. The Triumphs were bought from a dealer that was crammed in an old, filthy building that looked like it used to be a gas station. The Guzzis were bought out of what I can only describe as a metal shed! These places were dumps. This is what BMW will no longer allow. I can't say I disagree with this.

I know it is easy for me to talk up the "upscale" dealership marketing position that BMW is implementing. After all, I live 3 miles from a great dealer. Things might be a little different if I had to ride 100 or 200 miles for basic service. But in the long run, I think BMW is doing what ultimately will increase sales and stengthen their position in the marketplace.

But the one thing I think they should do SOON is to get a dealership is some of these larger metropolitan areas that recently lost dealerships, like Indianapolis and St. Louis. This should be done even if the manufacturer has to own and operate it. There is no excuse for not having a dealership in large metro areas like that!
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post #2 of 54 Old Mar 7th, 2007, 8:33 pm
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I've been on the BMW scene for only a year and a half or so, but I've made a point of visiting as many BMW dealerships as I can, wherever I go. I've been to some that are shiny-new and laid out per BMW's desires, I've been to some that are older, not as sparkly and European in their decorating, and I've been to some that sell multiple brands (w/scooters, ATVs and PWCs) with BMWs in a corner of the showroom. I guess I understand what BMW's goals are but personally it doesn't matter to me what the showroom looks like. I'd rather have a highly-competent service department and a good selection of BMW bikes at good prices, than expensive furnishings that add to the overhead.

That being said, yes -- I do want to visit the megadealers in the largest markets. When a dealer "does it right" it's an exciting experience. Maybe this is what BMW is after...

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post #3 of 54 Old Mar 7th, 2007, 8:53 pm
 
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BMW is not alone in asking/forcing dealers to make their dealerships update their buildings and entire operations.

The local Harley dealer here in the San Diego area had been in the same bldg since the 50's, HD dealer since 49, and was "enticed" to update a few yrs ago. I spoke to him at the time when i bought a new HD and he said he was selling the business rather than put up with what he described at the time as more than a request (his words). The bldg was homey but certainly not modern, worked fine for me though. Now the new dealer is in the process of updating and enlarging.

The result in this case will certainly be a nicer and more modern business at the cost of some real "down home" atmosphere.

I liked the old bldg much better than the plans for the new one.

Steve
05 LT
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post #4 of 54 Old Mar 7th, 2007, 9:20 pm
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I agree that neat and clean is nice, but you don't have to have a 6 million dollar building to have a clean shop.

I bought my very first BMW product when I purchased my used 2003 LT in 2005. I must say that I had a higher opinion of BMW before I owned one than I do now.

The dealer that I think the most of is working out of cheap metal building. Another dealer that I have done business with has a fancy building.... but no honesty or integrity with me. I caught him lying about the work he said he did on my bike, and he even lied to BMW... which one would you rather do business with?

I would rather have an honest dealer with lower overhead that can afford to stay in business (in an honest way).

I like the way my BMW rides, but I imagine my next bike will be a Goldwing... not because I think the Goldwing is better, but because the BMW dealer base leaves a lot to be desired. A fancy building is not going to fix their problems.

Last edited by Dean_BMW; Mar 7th, 2007 at 9:21 pm. Reason: typos
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post #5 of 54 Old Mar 7th, 2007, 11:20 pm
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Integration

In Canada and Europe, BMW has integrated dealerships that carry auto, bikes and even the Mini's. Not sure that will catch on in the US. . . big bucks!
The pics are from a BMW dealers near Toronto and Barcelona.
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post #6 of 54 Old Mar 8th, 2007, 1:52 am
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Cool Small to Big

I have commented in the past. The demands of compliance of the boutique needs to be in relationship to the market size and the ability of the dealer to prosper.

Just because you build a boutique does not mean "they will come". In order to support the boutiques it would appear the owner needs to "very serious" about their commitment to the motorcycling community and to build an organization based upon passion and size of the market they can reasonably create and maintain - given the "competitive" market place conditions.

I would believe that BMW and successful dealers know (simple business model) exactly what the profits, margins and costs it takes to run the business based on:

Bikes Sold
Parts Sold - per bike sold and off the street
Apparel Sold - per bike sold and off the street
Service Supplied - per bike sold and off the street
Boutique Cost - Capital / Maintenance
Employee Cost - full time & part time
Business Costs

The Boutique cost has a major fixed cost effect on the business - thus if the dealer is small (low number of bikes sold - small regional area) maybe the compliance to the Boutique needs to be accommodated.

The is a tough demanding business, only the strongest will survive and I observe (my limited view) no real synergy between BMW and its dealers - they are almost adversaries!!

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post #7 of 54 Old Mar 8th, 2007, 6:04 am
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Quote:
Originally Posted by SMGray
We have all expressed concern over all the closings we have read about on this board and in the BMWON magazine. The Letters to the Editor are full of stories of closings and that makes us question the commitment (or lack thereof) of the manufacturer.

I stopped into my dealer last week and asked the owner what he thought about these dealer closings and he had a different opinion that I thought I would pass along.

BMW is requiring dealers all over the US to update the buildings, equipment, and sales areas. They are doing this because their thought process is that BMW motorcycles are high-end machines that should be sold in showrooms that are up-to-date, clean, and well stocked. They will no longer accept the "mom and pop" shops that sold Beemers out of old storefronts with dirty tiled floors with one bike on the floor and no accessories available without ordering in advance....in the long run, I think BMW is doing what ultimately will increase sales and stengthen their position in the marketplace.
My BMW dealer is definitely a dumpy whole in the wall. But that"s what I love about it! It's got the character that none of these mega-centers could ever have.

It's one of these boutique places that will not even work on your shit unless you bought it there. Snobby? Probably. Business savvy? Probably not. But I just love the small shop, small town atmosphere. What can I say! If my BMW dealer was "mega mall," I would drive to the end of the Earth to dumpy vill.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #8 of 54 Old Mar 8th, 2007, 8:03 am
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Harley Davidson has been doing this for about 8-10 years now. They want all dealerships to have that modern cookie-cutter look to them. No more storefronts, no more mom and pop operations. They do not request the dealers to change, they order them to, or lose the dealership.

Usually costs them at least $1.5 Million each to "upgrade". My local dealer decided to go all out and spend $3 Million to make his dealership bigger than all the rest with a second floor to hold H-D corporate training and seminars. This place is an absolute madhouse on weekends, does great business, a clothing dept to rival most clothing stores, and the word is that even he is having difficulty paying his construction loan.

You want to see a "modern" "mess"? Go to BMWs Manhattan store. Cars, bikes, parts all together. Several levels are underground. HUGE ground level showroom with model-calber receptionists and saleswomen to keep the guys there. Just don't try to find the motorcycle parts department. It's a couple of levels underground, you'll wait 10 minutes for the elevator to get there, and even the upper level employees can't give you directions on how to get there. Once you're there, you'll wait on line to speak to a parts guy, and for something as simple as an oil filter, he'll disappear behind a wall for 10 minutes befire he reappears with it. Then he'll realize he brought you the wrong one and have to go back. Where does he have to walk to get it, Jersey?

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post #9 of 54 Old Mar 8th, 2007, 8:14 am
 
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also... the marketplace has changed so dramatically in the past decade for parts, farkles, and gear. all these discussions and info sharing we have here on BMWLT.com used to be confined to rallies, dealerships, garages, and workshops. now when i need a special wrench or a new rainsuit or a battery... the dealership doesn't even enter my mind as a possible source. i think the weeding out of point of purchase retail centers is not unique to BMW motorcycles, rather... indicitive of the internet commerce boom.
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post #10 of 54 Old Mar 8th, 2007, 8:23 am
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Missed the whole picture by a F*%king mile.
If dealer "Richard Cranium" would return some of the profits into the service area, AKA keeping top notch tech, paid, trained and equipped. They would not be closing
DOLLAR BILLS BOTTOM LINE
They close because of lack of business, even BMW is not going to say, you sold 183 bikes last year but we won't renew your dealership because we don't like your floor tile.
That is the story you get form those who have attempt to mimic HD dealerships drive to turn bike shops into boutiques. Which works fine for those that are looking for an ID and find it in the HD lifestyle. However it does not do much for people that ride their bikes above and beyond the norm of the average motorcycle owner (as most BMW riders do).
You sell the bike once, if the person does all the service at the dealership, it will be in 20-25 visits by the time it hits 100K.
So while BMWNA may be whining about the look, if they are selling bikes, BMWNA will keep sending them... period.
So IMNSHO, they should look to care for the customer after the sale (which makes them repeat customers), if they want gay floor designs, they can go home and watch Christopher Lowe.
Rock
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post #11 of 54 Old Mar 8th, 2007, 9:33 am
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Rock, while what you say seems to make sense, but in today's world it is wrong. BMW IS telling the dealers what they have to look like and giving then a short time to accomplish it. And not just BMW or Harley, but everything is moving away from inner cities and towns to highway locations. The storefront, no matter how many bikes they sell or how many happy repeat customers they have, does not fit the image they want to project. They want customers to say "Wow" when they enter. It may be totally scewed up in what they SHOULD want out of a dealership, but it is what they want.

And the low pay you cite for BMW techs is not unique to BMW, if you were out in the world say, changing careers or something, you'd experience low pay throughout corporate America. NOBODY is being paid what they should be. That's why the middle class is shrinking and the rich (who are paying the wages) get richer. Simplistic statement I know, but that's today's reality.

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post #12 of 54 Old Mar 8th, 2007, 2:20 pm
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No question, if you want to "play" (be a BMW Motorcycle dealer) you have to meet their corporate requirements.

BMW is no different than most manufacturers. They have an identity that they want in the marketplace. The problem is how to balance the costs of creating that identity vs. the amount of business you generate in your dealership.

The truth is, it has been difficult for anyone but the well capitalized dealer to withstand the seasonality of being a BMW Motorcycle dealer.

Mike M

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post #13 of 54 Old Mar 8th, 2007, 2:40 pm
 
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I visted the dealer in Toronto last summer on my way to CCR. Very big, very clean, guard at the gate, lots of cars, some MC gear, but I have seen more in smaller shops. I was not impressed
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post #14 of 54 Old Mar 8th, 2007, 2:41 pm
 
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Not interested in character, I am interesed in service and stuff to buy
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post #15 of 54 Old Mar 8th, 2007, 3:06 pm
 
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Cool Not so fast...

Quote:
Originally Posted by George_S
Rock, while what you say seems to make sense, but in today's world it is wrong.
Rock is NOT "wrong". I happen to agree with him 100%. And based on my experience over the past 5 years as a BMW owner verifies what he states to be true.

Having said that, there are gray areas in all of this. In some markets across the US, the small hole-in-a-wall shop wouldn't survive. In other areas, the boutique shops won't. This is what BMWNA has to realize. Different areas require different types of dealerships.


Quote:
Originally Posted by George_S
That's why the middle class is shrinking and the rich (who are paying the wages) get richer. Simplistic statement I know, but that's today's reality.
I know thousands of BMW owners that prove that statement to be false. Or are you saying that we're all rich?! Woohoo! Thanks for the update. I'll go tell my wife...she'll be ecstatic!
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post #16 of 54 Old Mar 8th, 2007, 3:52 pm
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Joe,

You're saying I'm wrong that BMW is telling the dealers what to do, then in your next breath you comment on the boutique shops that I'm talking about.

When I was mentioning class, I never said BMW owners were of the upper class, I said "the rich, who are paying the wages" meaning the M/C dealership owners who are underpaying the workers. They're putting it in their pockets instead of paying the employees a wage consistent with their profits.

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post #17 of 54 Old Mar 8th, 2007, 7:00 pm
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Looks like a letter to the editor
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post #18 of 54 Old Mar 8th, 2007, 7:21 pm
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From my p-o-v, albeit a limited one, the cause for dealers closing the doors is not universal, nor can be assumed. Preceding noted, one dealer that is closed, another that is for sale, and knowing the owners -- not impressed with the management and cost controls of the business. Lavish and non-existent.
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post #19 of 54 Old Mar 8th, 2007, 7:32 pm
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We can debate the reasons for BMW MC shop closing all we want...but
the truth is there are fewer and fewer across the country. My
closest one, 1.5 hrs away, closed. Next nearest one is now only 4.0 hours
away.

BOTTOM LINE:
Soley because of that...I am out of the NEW BMW market...no matter
how bad I want the new GT. Unless a shop is established within a
reasonable distance from me...I'm gone for good. And who can blame me
when these bikes are now so computer driven that you can't very well
shade tree in the garage like you used to.

What makes it worse is that I live in the 5th biggest city in Texas...and
would rather ride BMW than anything else!!!


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post #20 of 54 Old Mar 8th, 2007, 7:53 pm
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It is not so much that they are closing, but they make themselves hard to find as well. The dealer here in Colorado Springs is practically outside the main business area and would be hard to find if I didn't live here. Last summer I was in Salt Lake City and it took a long time to find the dealer there. Nice shop lots of clothing but out in an industrial area. The ones in Denver are nice too, but seem off the beaten path. One thing about HD you can find them easily.
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post #21 of 54 Old Mar 9th, 2007, 4:01 am
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Quote:
Originally Posted by UncleRock
Missed the whole picture by a F*%king mile.
If dealer "Richard Cranium" would return some of the profits into the service area, AKA keeping top notch tech, paid, trained and equipped. They would not be closing
DOLLAR BILLS BOTTOM LINE
They close because of lack of business, even BMW is not going to say, you sold 183 bikes last year but we won't renew your dealership because we don't like your floor tile.
That is the story you get form those who have attempt to mimic HD dealerships drive to turn bike shops into boutiques. Which works fine for those that are looking for an ID and find it in the HD lifestyle. However it does not do much for people that ride their bikes above and beyond the norm of the average motorcycle owner (as most BMW riders do).
You sell the bike once, if the person does all the service at the dealership, it will be in 20-25 visits by the time it hits 100K.
So while BMWNA may be whining about the look, if they are selling bikes, BMWNA will keep sending them... period.
So IMNSHO, they should look to care for the customer after the sale (which makes them repeat customers), if they want gay floor designs, they can go home and watch Christopher Lowe.
Rock
Which would explain why my boutique BMW dealer has been in business, in the same family, for over 50 years!

Well, and there is no gay floor tile--which doesn't hurt either!

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #22 of 54 Old Mar 9th, 2007, 4:16 am
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Quote:
Originally Posted by George_S
That's why the middle class is shrinking and the rich (who are paying the wages) get richer. Simplistic statement I know, but that's today's reality.
Quote:
Originally Posted by messenger13
I know thousands of BMW owners that prove that statement to be false. Or are you saying that we're all rich?! Woohoo! Thanks for the update. I'll go tell my wife...she'll be ecstatic!
Joe, you are right on target. It always amazes me how much "wealth/rich bashing" goes on in this country. Meanwhile, I'm busting my fat, pink ass working 12 and 16 hour days and can afford a few nice things (such as a GT). Then, I realise: I'm now in the "rich" cross hares!

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #23 of 54 Old Mar 9th, 2007, 7:05 am
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The reason dealers are closing is because they have these high rent buildings and have to pay for them. I was at Cliff's in Danbury, CT last night for a roadside repair seminar. I priced out a Bridgestone radial rear tire for my bike. I was quoted $180 plus about $25 for mounting. If I buy off the internet, tire is approximately $125 and $50 for mounting @ Cliff's. That's $30 I can put towards other stuff.

Now let's understand this. Cliff is building a new facility, aproximately 19,000 square feet. I know he's an ex-Wall Streeter, but he ain't paying for it out of his own pocket, we're paying for it in higher prices. Personally, I miss the old school shops. That's my .02.

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post #24 of 54 Old Mar 12th, 2007, 12:51 pm
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Quote:
Originally Posted by PMitchell
In Canada and Europe, BMW has integrated dealerships that carry auto, bikes and even the Mini's. Not sure that will catch on in the US. . . big bucks!
The pics are from a BMW dealers near Toronto and Barcelona.
We had a combined car/bike dealership in Edmonton, Alberta, Canada but they ended up taking the bikes away and granting the franchise to a multibrand bike dealer because they weren't getting the sales traction they needed. Most car guys aren't bike guys and that is what you need to sell bikes. I wonder if this is what will happen in other combined franchises?
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post #25 of 54 Old Mar 12th, 2007, 3:12 pm
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Talking Dealers and their fire in the belly

Quote:
Originally Posted by BlackBMW
No question, if you want to "play" (be a BMW Motorcycle dealer) you have to meet their corporate requirements.

BMW is no different than most manufacturers. They have an identity that they want in the marketplace. The problem is how to balance the costs of creating that identity vs. the amount of business you generate in your dealership.

The truth is, it has been difficult for anyone but the well capitalized dealer to withstand the seasonality of being a BMW Motorcycle dealer.
My BMW dealer is Sills here in Cleveland, Ohio. I bought both my 2002 LT and my 2006 GT from them. They are also a Honda store. Being here next to Canada, they fight the seasonality problems with selling other equipment. They have spruced up a little bit over the years, but they are certainly closer to a 50's image than the new dealership out in Solon, OH, about 45 minutes east. The Solon guy added Chinese ATV's. Can our town sustain two BMW dealers while many other towns only have one and many markets have ZIP?

Personally, if the dealership has a good work ethic and integrity I believe they can make a good living and their team can too. If they cut corners and hurt customers, they start down that long slippery slope to failure.

One reason I like Sills is they are straight shooters and the boys in the shop know how to spin their wrenches. Never had an issue in the last six years working with these folks. Always got my bikes back in great shape and on time. Plus, their prices are very fair. Maybe that is why Sills has been a BMW store for over 32 years. The man who runs the parts operation has been there for all of those years. And they did this long standing relationship in a rust belt market that is certainly not "rich." They have the fire in the belly to take care of their customers.

BMW did recently encouraged them to upgrade their display area some and to separate the Honda side from the BMW side.

.

Rob Nelson

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More than 132,000 (recently corrected higher) motorcycle riders have died in traffic crashes since the enactment of the Highway Safety Act of 1966 and The National Traffic and Motor Vehicle Safety Act of 1966. Be careful out there.
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post #26 of 54 Old Mar 12th, 2007, 6:24 pm
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If you folks moved to Alanta you could have your choice of two BMW dealers! nanny, nanny, boo, boo!!!!!!!! ;-)

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post #27 of 54 Old Mar 12th, 2007, 8:05 pm
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My BMW dealer is Sills here in Cleveland, Ohio...
Rob, SWMBO and I stopped at Sills last fall. They were in the middle of a big exterior remodling project when we were there. I'll have to stop by again to see what it all looks like now.

And yeah -- they seem like nice folks.

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post #28 of 54 Old Mar 12th, 2007, 9:03 pm
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The BMW Brand

Its a shame that BMW motorcycles dealers don't take as good of care of there customers as Lexus dealers do. Maybe they wouldn't be closing stores. If a Lexus dealer does you wrong they catch hell. The BMW brand is suppose to be high end. In my dealings with 2 different dealers, it sure wasn't satisfactory. They send you surveys after purchase and service but nothing seems to change.
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post #29 of 54 Old Mar 12th, 2007, 11:04 pm
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Thumbs up Local Dealerships

We are lucky in that we have two BMW dealerships within 120 miles from my house and they are both in new digs, not big but nice. The owners are great people but since they are not big operations they carry only a limited parts inventory on hand and it takes two week to get even common parts like valve cups and slave cylinders. I like to do business with them but it is a real inconvenience to have the bike torn down all over the shop and have to wait the two weeks for parts to complete the repair. If I have to wait the two weeks for parts it is nice to have the Chicago BMW 20% discount, no sales tax, and freight costs from either Chicago or the local dealer is a push. I hope that our local dealerships are successful, but I think it is a tough up hill struggle for them. When I visit the local BMW dealerships there is not much traffic there so I would say the walk in business is light at best. Now there are 9 Harley shops within the same 120 mile distance and they each have a large parts inventory on hand along with all of the farkles, jackets, t shirts and such . And all of these Harley locations have a good walk in business and appear to be busy at most times. The best part is their customers are walking out with purchases in hand because the Harley dealers have the items in inventory.
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post #30 of 54 Old Mar 13th, 2007, 6:06 am
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Cool

OK, the problem with BMW is that they require you to certain standards. That in it self is no problem BUT when they tell you that you have this style sign, this flavor carpet and you can only get it from here and will cost this. I'm personal friends with the dealership here in Memphis,Tn. They have to offer other flavors of motorcycles and ATV's to stay alive and the area is not a big Beemer area. They have the BMW's at the front corner of a small shop and continaly catch hell about the shop from corperate. Corperate made the great offer of buying a $10,000 BMW sign (which they did) for the building or lose their discount on the bikes. Things would be some what cool if corperate would give the specs of what they want and give the dealer the option of finding the items locally, but no. It has to be 'this' from 'here' and will cost 'this'. I wouldn't know why dealers are having problems.
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post #31 of 54 Old Mar 13th, 2007, 8:37 am
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Quote:
Originally Posted by johnrehder
If you folks moved to Alanta you could have your choice of two BMW dealers! nanny, nanny, boo, boo!!!!!!!! ;-)
Would you consider Blue Moon Cycle to be a "boutique" dealership? I was there once a couple years ago, and it struck me as a very down-to-Earth operation. Of course, I spent an hour or two drooling over the classic bikes up on the mezzanine, including the *immaculate* R23.

I'd hate to see them close or have to relocate because they don't fit the "image" that BMW wants to present.

If you look at the map and don't care where you are, you're not lost.

2000 K1200LT
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post #32 of 54 Old Mar 13th, 2007, 4:40 pm
 
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Talking Single Brand Dealerships

Honda Canada has announced that they are opening a number of "superstores" that will sell everything Honda manufactures, including bikes, cars, generators and PWC's. Unfortunately, current multi-brand dealerships are being given the ultimatum of either going the Honda only route or giving up selling Honda bikes altogether.

There are a number of BMW dealerships here in Ontario that sell both cars and bikes but there are also a few "bike only" shops and even a few multi-brand shops selling BMW as well.

Harley is going the same way as you describe: upscale dealerships with lots of accessories. No big deal to me, I'm not in the market for a Harley-Davidson cribbage board. However, some of the mom and pop HD shops have been forced to close or lose their "authorized" status for no apparent reason other than appearances.

In one way I'm glad BMW dealerships are few and far between. We ride a machine that is special and relatively speaking, not that many people own. If I owned a Ferrari, which I don't, I wouldn't give it up because the closest dealer is too far away.

Just my .02
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post #33 of 54 Old Mar 15th, 2007, 11:37 am
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Its not the number of dealers driving the sales wagon

Here in Colorado's Front Range, we have four dealers for about 3 million folks. Houston, Dallas, Atlanta, with two to four times that population have half as many dealers.

None of the CO dealers are getting rich. They all could if they were getting more than 1.3 % of the market share. (It is more than that in CO, but not a lot.)
There is a ready made market for 1 million bikes per year...that is there are a million sales of something, but only 13k BMW's.

Therefore, unless BMW mounts the mother of all advertising campaign, gets a bite of the existing market, enlarges the total market, and services those sales, it will remain stagnant in sales. It already has good product, but who knows?
They should be embellishing the myths of why BMW riders ride. The adventure. The far away places. The freedom. The self sufficiency. The glory of it all. Hallelujah! Hallelujah!

Creating their own "lifestyle" works for HD...we don't know if it would work for BMW.

Pete Jessen
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post #34 of 54 Old Mar 16th, 2007, 5:33 am
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Quote:
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Not interested in character, I am interesed in service and stuff to buy
I was the same way--until I stepped into "Mega Mall." I needed a map, binoculars, a compass, and something to stop that annoying echo. I shot up a flare pattern to get a salesman's attention!

Sure, mega mall stocks (at a higher price) what my dumpy dealer has to order. But, that is ok. It's well worth the wait (and the lower price).

All of the sudden, character mattered.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #35 of 54 Old Mar 16th, 2007, 8:26 am
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Quote:
Originally Posted by jayjacobson
I was the same way--until I stepped into "Mega Mall." I needed a map, binoculars, a compass, and something to stop that annoying echo. I shot up a flare pattern to get a salesman's attention!

Sure, mega mall stocks (at a higher price) what my dumpy dealer has to order. But, that is ok. It's well worth the wait (and the lower price).

All of the sudden, character mattered.
Right thats a perfect time for upper decking at their open house.
So they can see what you reaaly think of them
Rock

I'll will poisons the soul
Living well is the best revenge
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post #36 of 54 Old Mar 16th, 2007, 11:53 pm
 
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The current dealers are closing so there is room for more to open up..........
None have closed in this state in the last few years but there have been some new openings....... Of course we here patronize our BMW dealers and enjoy having them around.... We don't go 2 states away where there is a dealer who can low ball my local dealer on price.... The dealers here treat you fair and back up the product...... Far better than the Honda Suzuki or Harley dealers do...........

If your dealer will sell you a filter for $9.00 and you can order it off the net for $5.00 and $2.00 shipping you deserve to lose your dealership in your area,,, your just being a tight wad whiner who got what you wanted...........Have a great day,,the mailman will be there soon...........Pete
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post #37 of 54 Old Mar 17th, 2007, 12:28 am
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Hmmm but should I spend $80 on a pair of gloves I can pick up on sale for $49? Should I spend, including tax, $350 for a Nolan helmet I can get to my door for $220 including shipping...

Last edited by hdfan; Mar 17th, 2007 at 12:33 am.
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post #38 of 54 Old Mar 17th, 2007, 8:29 am
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Quote:
Originally Posted by petepeterson
The current dealers are closing so there is room for more to open up..........
None have closed in this state in the last few years but there have been some new openings....... Of course we here patronize our BMW dealers and enjoy having them around.... We don't go 2 states away where there is a dealer who can low ball my local dealer on price.... The dealers here treat you fair and back up the product......
and maybe that is why you use them, because they treat you correctly, fair or however you want to put it.

I'm lucky NOW!, I have a honest dealer BMW Atlanta- in fact I am riding there this morning to say hello and look for gloves

Tom

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post #39 of 54 Old Mar 17th, 2007, 3:22 pm
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Dealer karma is good, dropped $4 bills today at South Sound BMW.
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post #40 of 54 Old Mar 17th, 2007, 4:50 pm
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Quote:
Originally Posted by pjessen
Here in Colorado's Front Range, we have four dealers for about 3 million folks. Houston, Dallas, Atlanta, with two to four times that population have half as many dealers.
I can't speak for the TX cities you mention but in Atl. there are 2 (count em 2) BMW dealers AND they also happen to be the ONLY dealers in the state. If I need to go to a dealer it is a 5 hour drive.
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post #41 of 54 Old Mar 18th, 2007, 4:40 am
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Hmmm but should I spend $80 on a pair of gloves I can pick up on sale for $49? Should I spend, including tax, $350 for a Nolan helmet I can get to my door for $220 including shipping...
Hell no!...

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #42 of 54 Old Mar 18th, 2007, 4:47 am
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Dealer karma is good, dropped $4 bills today at South Sound BMW.
Wow! Do tell........

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #43 of 54 Old Mar 18th, 2007, 7:09 pm
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Quote:
Originally Posted by hdfan
Hmmm but should I spend $80 on a pair of gloves I can pick up on sale for $49? Should I spend, including tax, $350 for a Nolan helmet I can get to my door for $220 including shipping...

Did you go to the dealer and try on helmets to find out what size and model you needed? If not,no problem. If you did try on their helmets and went home and mail ordered to save a few bucks, well you will know why when your dealer closes. Ask the person who delivers the mail order helmet if they can can help you get a warrenty claim on your bike, or knows how to replace the clutch on your bike, because if your dealer closes, they saved you all that money. For most of us if our local dealer folds we are in trouble with next closest dealer several hours away.
We bash the Harley riders, but they are much more dealer loyal than other brands, most of them that I know get most all there parts and accessories at the dealer and most of them have more harley shirts than I have shirts period.
How many Harley dealers have closed in the last 3 or 4 years? Harley dealers make more money on parts and accessories than bikes. Your local BMW dealer must also sell parts and accessories to survive.
Just think of all that money you saved on your ride to a dealer 200 miles away when the one 50 miles away closed.

Paul Francis
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post #44 of 54 Old Mar 19th, 2007, 7:58 am
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Quote:
Originally Posted by juggler
Would you consider Blue Moon Cycle to be a "boutique" dealership? I was there once a couple years ago, and it struck me as a very down-to-Earth operation. Of course, I spent an hour or two drooling over the classic bikes up on the mezzanine, including the *immaculate* R23.

I'd hate to see them close or have to relocate because they don't fit the "image" that BMW wants to present.
they are IMO a Boutique dealership

i'm not crazy about Blue moon, try getting them on the phone was a chore in itself.

I tried them when we first came up here (actually right before that when Karens trans broke on her RT actually right in front of their shop) Call them during business hours leave a message and they will call you back, when they get around to it. One time was a week later when they called back, I told them I had what I needed already, I have not been back or called since then.

in all fairness That has has been a few years ago now.

Keep in mind I have had no reason to even think about using another dealer besides BMW Atlanta, and they definitely are not a boutique, they are a riders dealership concerned with keeping your bike on the road with good service. They treat us like I want to be treated.

Tom

'07 GS Adv (mine), '06 GS <(My brides)
(the only bmw's in the stable)

Last edited by tmgs; Mar 19th, 2007 at 8:05 am.
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post #45 of 54 Old Mar 19th, 2007, 8:09 am
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Originally Posted by Morley
I can't speak for the TX cities you mention but in Atl. there are 2 (count em 2) BMW dealers AND they also happen to be the ONLY dealers in the state. If I need to go to a dealer it is a 5 hour drive.
that is the down side if we move back to fl, then I will have about a 8 hour trip to the dealer again

but that dealer will be in Atlanta so I could always hit the mountains for a ride!

Tom

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(the only bmw's in the stable)
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post #46 of 54 Old Mar 19th, 2007, 10:29 pm
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Quote:
Originally Posted by Bosshoss
Did you go to the dealer and try on helmets to find out what size and model you needed? If not,no problem. If you did try on their helmets and went home and mail ordered to save a few bucks, well you will know why when your dealer closes. Ask the person who delivers the mail order helmet if they can can help you get a warrenty claim on your bike, or knows how to replace the clutch on your bike, because if your dealer closes, they saved you all that money. For most of us if our local dealer folds we are in trouble with next closest dealer several hours away.
We bash the Harley riders, but they are much more dealer loyal than other brands, most of them that I know get most all there parts and accessories at the dealer and most of them have more harley shirts than I have shirts period.
How many Harley dealers have closed in the last 3 or 4 years? Harley dealers make more money on parts and accessories than bikes. Your local BMW dealer must also sell parts and accessories to survive.
Just think of all that money you saved on your ride to a dealer 200 miles away when the one 50 miles away closed.
Thank you, Paul. Great point. When I bought my high dollar helmet, I did not know if the same XL would fit my huge, fat head. So, I had to go to the local parts house (even though it was $200 more than on-line). Only fair that the salesman that help fit me (XL was fine) get the sale.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #47 of 54 Old Mar 20th, 2007, 9:38 am
 
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My dealer allowed us to try on any helmet in the store ... and insisted that my wife leave hers on for a period of time to make certain of the fit. Then he gave us a great deal on the over $1K for the two helmets. We (and especially she) are worth the investment. This ... after a great deal on the m/c; you bet we'll go back to the local dealer!
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post #48 of 54 Old May 12th, 2007, 7:10 am
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"Send us a check when you get around to it...."

So since getting this "older" LT ('91) I've been checking out the dealerships for parts, knowledge and meeting up with other BWM riders. Anyhow, one shop didn't even give me the time of day when I showed up and introduced myself as a new BMW owner. However, yesterday I went to another shop and WOW what a difference. The owner and I talked for a while, he gave me suggestions on where to track down a short I have in the handlebar heaters and when I went to pay for the oil filter and a couple of other things, they don't take credit card so he said, "send us a check when you get around to it", how awsome is that!!! Then I walked back outside and the guys turning wrenches stopped and talked to me. Looked over my beemer w/ me, gave me some suggestions, but over-all thought I had gotten a good deal on the cycle. If I have the choice I will go back to the second place even though it is about 30miles further away.
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post #49 of 54 Old May 12th, 2007, 10:49 am
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Quote:
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I went to pay for the oil filter and a couple of other things, they don't take credit card...
A BMW dealer that doesn't take credit cards? Talk about your Darwin Affect.
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post #50 of 54 Old May 12th, 2007, 12:51 pm
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Talking no credit cards

Quote:
Originally Posted by kdog
A BMW dealer that doesn't take credit cards? Talk about your Darwin Affect.
I was in a restaurant in Germany recently that didn't take credit cards. I was amazed. But a BMW dealership? Wow. Bizarre.

Rob Nelson

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2006 K1200GT [now lives in Wisconsin]
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More than 132,000 (recently corrected higher) motorcycle riders have died in traffic crashes since the enactment of the Highway Safety Act of 1966 and The National Traffic and Motor Vehicle Safety Act of 1966. Be careful out there.
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