Harbor Freight CAUTION! - BMW Luxury Touring Community
 
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post #1 of 5 Old Nov 24th, 2006, 1:02 pm Thread Starter
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Harbor Freight CAUTION!

Ordered and received my Harbor Freight motorcycle lift, which was delivered with a crunched corner of the shipping crate. When I opened it up, the top plate was bent in the front corner. I contacted Harbor Freight and explained my situation. I was told I had the option of 1) shipping it back (no good, the shipping company wouldn't accept the damaged crate for shipment!) or, 2) they would send me a replacement top deck plate in 6-8 weeks. I went for option #2 - no hurry to start tearing the bike apart for the winter work anyway.
Well, 8 weeks later, no replacement part. I email them, and this time I'm told that they would have to generate an order (!) and let me know how much the replacement part is going to COST ME! WTF? I made a counter offer: they could 1) send me the part they had promised me at no charge as they had originally said they would or, 2) Take the lift back and refund my money, including shipping and crating, and permanently remove my name from their mailing list!
I haven't received a response back from them as yet. Moral: if you order something from Harbor Freight, and there is ANY KIND OF DAMAGE to the shipping materials, DON'T EVEN OPEN IT! Refuse the shipment and send it back as damaged.

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post #2 of 5 Old Nov 24th, 2006, 2:05 pm
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Quote:
Originally Posted by Tat_n_Telle
Moral: if you order something from Harbor Freight, and there is ANY KIND OF DAMAGE to the shipping materials, DON'T EVEN OPEN IT! Refuse the shipment and send it back as damaged.
If you order something from "anyone" that looks dropped, crushed, cut, forked(as in forklift blade), rattles, or is otherwise received damaged, don't accept it. This is common shipping practice and probably described in the sales agreement. When returned to the original sender, they can then make a claim against the shipping company for damage. If you sign for it, you are accepting the shipment as a completed transaction. On a side note, if you do decide to accept damaged freight, make damn sure you note it on the bill of lading or shipping invoice where you sign so there is a record with the carrier. With high level of price competition among the major carriers you can expect more and more damaged goods arriving at your home as automation and overworked employees "drop" the quality metric in favor of maintaining the company's stock value.

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post #3 of 5 Old Nov 24th, 2006, 4:17 pm
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Harbor Freight

Sorry about your problems, sounds like a real hassle.

My harbor freight lift arrived last week. The shipping container (cheap plywood made from some tropical junk trees) was damaged. The damage to the crate wasn't too bad and I figured the contents had probably survived.
The driver asked me to sign the delivery reciept which stated I had received the shipment in good condition.

I had a choice, make the driver wait until I uncrated the lift (possible but would piss the driver off for sure), refuse delivery (I really didn't want to), or write on the receipt above my signature "pending opening and inspection of contents".

This disclaimer won't solve all problems but it gives you a lot more leverage if you really do find a problem. When you sign that reciept you really are accepting the delivery whether it is in good shape or not.
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post #4 of 5 Old Nov 24th, 2006, 4:35 pm
 
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Sorry for the misfortunes of this thread...but I really do appreciate the 'heads-up'. It's a great reminder.
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post #5 of 5 Old Nov 25th, 2006, 5:22 am
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Quote:
Originally Posted by Tat_n_Telle
Ordered and received my Harbor Freight motorcycle lift, which was delivered with a crunched corner of the shipping crate. When I opened it up, the top plate was bent in the front corner. I contacted Harbor Freight and explained my situation. I was told I had the option of 1) shipping it back (no good, the shipping company wouldn't accept the damaged crate for shipment!) or, 2) they would send me a replacement top deck plate in 6-8 weeks. I went for option #2 - no hurry to start tearing the bike apart for the winter work anyway.
Well, 8 weeks later, no replacement part. I email them, and this time I'm told that they would have to generate an order (!) and let me know how much the replacement part is going to COST ME! WTF? I made a counter offer: they could 1) send me the part they had promised me at no charge as they had originally said they would or, 2) Take the lift back and refund my money, including shipping and crating, and permanently remove my name from their mailing list!
I haven't received a response back from them as yet. Moral: if you order something from Harbor Freight, and there is ANY KIND OF DAMAGE to the shipping materials, DON'T EVEN OPEN IT! Refuse the shipment and send it back as damaged.
Yes, if you paid with a CC, I would start the dispute process. You have been more than reasonable in working with them to resolve the issue.

If HF doesn't want to work with you, they can come pickup their damaged lift!

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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