BMW rep - BMW Luxury Touring Community
 
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post #1 of 2 Old May 27th, 2015, 8:43 am Thread Starter
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Location: Loxahatchee, Fl, USA
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Talking BMW rep

Hey all;

Does anyone know how to actually talk to a tech at BMW NA?
I don't want to go thru a dealer, just need some basic info direct from the manufacturer.
Nothing wrong with anything before you ask. Just a nice chat.

Thanks

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post #2 of 2 Old May 27th, 2015, 9:51 am
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Join Date: Sep 2007
Location: Anaheim, CA, USA
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Re: BMW rep

Quote:
Originally Posted by Zeke View Post
Hey all;

Does anyone know how to actually talk to a tech at BMW NA?
I don't want to go thru a dealer, just need some basic info direct from the manufacturer.
Nothing wrong with anything before you ask. Just a nice chat.

Thanks
BMW North America always refers you to the local dealers and their technical people. It is difficult to connect to any "tech" at BMW corporate offices, either in North America or Germany. The dealerships insist on being your only line of communications with BMW North America, and BMW North America does an excellent job of keeping it that way.

BMW North America maintains a toll free customer service line. Most reports I have seen indicate that they are not very useful. Their primary function seems to be: Determine the customer's location, identify the closest BMW dealer, transfer the issue for follow-up by the dealer. In many parts of the country, there is only one "local" BMW dealer within a few hundred miles of your home. Going behind the back of the one local BMW dealer near your home may discourage them from stepping up for you with BMW NA in the future when you really need it.

Another approach is to go to the BMW booth at the Progressive International Motorcycle Show and try to find a contact there. The problems with that approach include: (a) BMW skips most of the motorcycle shows around the country; (b) Most of the people manning the booth are salespeople and management from BMW dealerships in the local area; and (c) The few BMW corporate people who are at the show are non-technical. It is rare to find a highly technical person from BMW NA at the show. You may be able to weasel a name and contact from one of the corporate people at the booth, and then afterwards, the referral contact may not respond when you try to reach them. Most likely, the corporate people in the booth will point you to the dealer's salespeople at the show.

--> Can you be specific about what you want to ask?

It might help us understand what kind of contact you need. Some people here may have a connection to help.
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