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post #1 of 27 Old Jan 2nd, 2012, 11:17 pm Thread Starter
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dealers

(bitch mode ON)
Well, I've finally decided to give Procycles a miss big-time.
As handy as it has been having them just 10-15mins from work, I just can't handle that each time recently my bike has come back from a fix, they've decided to "fix" something else without asking whether I want it done or whether I'm happy with their proposal.

The bike recently went back in early December to get the nose-cone repainted. When it went in for the post-trip surgery, they removed some gaffer tape under the RH mirror to get all the nose plastic apart, tearing off the paint work in the process, but didn't tell me and didn't fix it back then. I only found it late Nov., and insurance assessor agreed it was part of the original damage (the tape was an emergency repair, so damage was covered).
Got the bike back 2 days before Xmas, and found they'd changed the nice low black screws and rubber isolation mounts on my BMR shelf, for some nasty large silver allen-head bolt type fixers. Mechanic apparently said the original screws wouldn't tighten properly. I've tried to remove these new bolts and replace with the rubber isolation mounts again, but they've drilled out my shelf to make them fit and jammed the screw-centres into the plastic, so that's a no-go. Black paint is all I can do to tidy it up.
The comms cable was also jammed under the tupperware, so they had to take it back into the shop while they got the cable-end free again.

Before that it was re-wiring my GPS power to a "safer wire" than the map-light (it had been fine for 5 years), but they wired it to an always-live supply (Powerlet plug near feet), flattening the battery in no-time. They had to pull it apart again, rewire to the rear powerlet, and drop a new battery in under warranty.

There's a lack of professionalism that erks me... you pay damn good money for service and that's what you expect, "service".
Think I'll be doing the ride back up the highway to Worthington's when I need a major service done, otherwise I'll have to start having a go at a few more things myself.

(rant off)



oh, and happy new year all....

Chris
Sydney, NSW
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post #2 of 27 Old Jan 4th, 2012, 3:37 am
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Re: dealers

Chris,

Sorry to hear of the ongoing stealership / butcher debacle. Doesn't surprise me with Procycles though as a work colleague has had similar issues. I won't set foot into Frasers after my purchase dealings that finished up going to the BMW national sales manager. Looks like Worthingtons is becoming the default dealer of choice. Anyhow, best wishes for the New Year.

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post #3 of 27 Old Jan 4th, 2012, 5:09 pm
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Re: dealers

happy new year mate,, I think it a sign of the times and our younger generation who are at best happy to have work, but adopt the she'll be right attitude, or it's good enough!!
all they think about is party's and throwing the leg, "lucky bastards" actually!! that all I do these days is think about it
good luck with your new dealer big Hi to Kerry

Regards Linton
From the land of Kangaroo's and Koalas
and no koalas are not Bears



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post #4 of 27 Old Jan 5th, 2012, 3:39 am Thread Starter
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Re: dealers

Hi back at ya both, Linton! Hope its a good one for you.

Chris
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post #5 of 27 Old Jan 8th, 2012, 4:44 am
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Re: dealers

What I find frustrating is there's no independent BMW bike shops around the same as there is for BMW cars. I've always taken my cars to independent shops as they offer great service plus they actually care about their jobs.
Give us a wave as you pass by

Greg

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post #6 of 27 Old Jan 8th, 2012, 5:17 am
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Re: dealers

BM Motorcycles in Ringwood, Vic. is 1 I know of and have visited during my travels. They don't sell bikes, just BMW parts and servicing/repairs. Experts in the trade and work guaranteed. They have a very good reputation so I'm told.

Dennis
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post #7 of 27 Old Jan 8th, 2012, 3:22 pm
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Re: dealers

Quote:
Originally Posted by K100Dennis
BM Motorcycles in Ringwood, Vic. is 1 I know of and have visited during my travels. They don't sell bikes, just BMW parts and servicing/repairs. Experts in the trade and work guaranteed. They have a very good reputation so I'm told.
I have been using BM motorcycles for the last year or so, and what you say is very true, Dennis. Chris and James there do an excellent job, and since they are not a dealer, they can and do recommend part that may not be OEM, but are potentially better - and usually cheaper!

One plug for Southbank, though in all fairness. The fuel pump on the R1200RT decided to pack in in the week before Christmas - during my my last week of warranty! They were very good, organised a pick up of the bike and were able to squeeze it in for repair that very same day. I was impressed, as I had already arranged a long ride during the Christmas - New Year period, and was not looking forward to being without the bike during that time.

Also, I do hear tell of another BMW motorcycle dealer opening up this year in the Melbourne area.....?

Cheers,

Tony

So many roads....so little time!!
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post #8 of 27 Old Jan 8th, 2012, 4:09 pm Thread Starter
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Re: dealers

Quote:
Originally Posted by GJPinAU
What I find frustrating is there's no independent BMW bike shops around the same as there is for BMW cars. I've always taken my cars to independent shops as they offer great service plus they actually care about their jobs.
Give us a wave as you pass by

Greg
There is Motohansa in Sydney. I think Phil Ward may have used them, or at least sourced parts from them occassionally.
Not exactly local to me either though, being out at Rydalmere (near Parramatta).

I've ordered some braked pads and oil kit from Beemerboneyard (they were great, adjusted shipping costs down from the website listed $$ to something more reasonable), I'll do the 90k myself, and go up to Worthingtons when the ton (100k) comes up...

In the past they've given me reasonable demo bike to test on the day while they've done the work... makes it more fun to go the extra mile, as you can go for a blast down to Wisemans Ferry and back, or do some of the other good country roads up there.

Chris
Sydney, NSW
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post #9 of 27 Old Jan 26th, 2012, 6:37 pm
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Cool Re: dealers

Quote:
Originally Posted by cws
There is Motohansa in Sydney. I think Phil Ward may have used them, or at least sourced parts from them occassionally.
Not exactly local to me either though, being out at Rydalmere (near Parramatta).
<snip>.
Afternoon Chris, geeeezzz you like to bitch huh??? hahhahahah as no doubt we all would, yep Procycles has lost that individual attention type of service when Ann and Co sold out, or were shuffled out more like it...

Yes I use Motohansa for parts, and will discuss latest issues last wednesday in a new thread....

cheers

Phill
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post #10 of 27 Old Jan 26th, 2012, 6:53 pm Thread Starter
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Re: dealers

yeah mate, I just couldn't believe how hard it has become to get a reasonable outcome.
I've made my decision, and will just have to get my hands dirtier in the future... probably about time... heh, heh.

Chris
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post #11 of 27 Old Jan 27th, 2012, 6:43 pm
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Re: dealers

Another Melbourne dealer ?
Tony tell more ! Maybe we will have a bit of competition in Melbourne now ?
cheers Andrew R1200GS Horsham
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post #12 of 27 Old Jan 28th, 2012, 1:11 am
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Re: dealers

there is an independent repairer in Geelong who is very good, the name escapes me but I could find out if you are interested,

Regards Linton
From the land of Kangaroo's and Koalas
and no koalas are not Bears



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post #13 of 27 Old Jan 30th, 2012, 6:38 pm
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Re: dealers

Quote:
Originally Posted by IO222
Another Melbourne dealer ?
Tony tell more ! Maybe we will have a bit of competition in Melbourne now ?
cheers Andrew R1200GS Horsham
Hey there Andrew;

I noticed that Doncaster BMW advertised for a motorcycle service technician to be employed there. Also, a fellow with whom I worked with at Victory Motorcycles down here in Melbourne also popped up there selling MINI's - but I suspect to work in their motorcycle showroom when it is up and running.

You are right - competition would be a bloody good thing!

Cheers,

Tony

So many roads....so little time!!
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post #14 of 27 Old Jan 31st, 2012, 3:44 pm
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Re: dealers

OK Thanks Tony, well done. I hope another dealer turns up, good undercover info !!!! I notice that the dealer in Albury/ Woodonga is still going , he has a K1600GT for sale, but not to sure how strong he is ? The independent guy in Geelong I think I know he used to work for the dealer in Geelong, I think his name is Keith and if I am correct he is an excellent mechanic.
I guess in the mean time we will have to keep horse trading with the guys in Southbank ? I get along with them really well and have no complaints at all but a bit of extra competition would not hurt. Also as BMW owns the dealership at Southbank would they open another one in competition ?
cheers Andrew
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post #15 of 27 Old Jan 31st, 2012, 9:45 pm
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Re: dealers

Quote:
Originally Posted by IO222
OK Thanks Tony, well done. I hope another dealer turns up, good undercover info !!!! I notice that the dealer in Albury/ Woodonga is still going , he has a K1600GT for sale, but not to sure how strong he is ? The independent guy in Geelong I think I know he used to work for the dealer in Geelong, I think his name is Keith and if I am correct he is an excellent mechanic.
I guess in the mean time we will have to keep horse trading with the guys in Southbank ? I get along with them really well and have no complaints at all but a bit of extra competition would not hurt. Also as BMW owns the dealership at Southbank would they open another one in competition ?
cheers Andrew

No worries, Andrew - as a matter of fact, BMW Motorrad in Doncaster opens up tomorrow, according to the following press release:

"BMW Motorrad Australia is pleased to announce the appointment of Doncaster BMW in Victoria as the latest addition to the Motorrad dealer network. Doncaster BMW will commence operations from February 2nd.

Doncaster BMW Motorrad is part of the successful Doncaster BMW franchise, one of the leading BMW dealerships in Australia. The dealership has recently undergone a multi-million dollar refurbishment and Motorrad will take centre stage in this exciting development.

“With Australia’s newest dedicated BMW Motorrad showroom, Doncaster BMW will provide a unique experience. Situated only minutes from some great riding roads and close to Eastlink Doncaster BMW will be the centre of all things BMW Motorrad,” said Doncaster Motorrad Product Specialist, Chris Saunders.

General Manager BMW Motorrad Australia and New Zealand, Tony Sesto, is delighted with the addition of Doncaster BMW.

“The appointment of Doncaster BMW is fantastic for our customers. We have been missing out in the east for a while now and we are glad to have a dealer with so much passion for the brand on board’ said Tony


Doncaster Motorrad
812-814 Doncaster Rd.
Doncaster 3108 VIC
Phone: (03) 8848 0000


.... so now we do have some competition in Melbourne, it seems!

Tony

So many roads....so little time!!
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post #16 of 27 Old Feb 1st, 2012, 3:18 pm
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Re: dealers

Yikes that was quick ! Was at Southbank on Monday and they had nothing to say !!! Have been thinking of swapping my R1200GS for either a K1600GT or a R1200RT. Maybe I should do a bit of a drive and see how the prices are ?
cheers Andrew
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post #17 of 27 Old Feb 5th, 2012, 3:44 pm
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Re: dealers

Quote:
Originally Posted by IO222
Yikes that was quick ! Was at Southbank on Monday and they had nothing to say !!! Have been thinking of swapping my R1200GS for either a K1600GT or a R1200RT. Maybe I should do a bit of a drive and see how the prices are ?
cheers Andrew
Not a bad idea, Andrew - let me know if you would like me to let Chris know that you are coming...he is a former colleague of mine.

Cheers,

Tony

So many roads....so little time!!
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post #18 of 27 Old Feb 10th, 2012, 3:53 pm
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Re: dealers

OK Tony now back from Melbourne with an empty cheque account and a new K1600GT in the driveway with 400 km on it. Must admit after all my poobahing about them being to heavy it is really nice. Must admit very heavy but that motor ! If you haven't taken one for a ride I suggest you do ! 1 st service next Thursday off to Daylesford tomorrow !
cheers Andrew
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post #19 of 27 Old Feb 10th, 2012, 4:26 pm
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Re: dealers

congrats on the new ride put up a picky and let's have a look at her
Linton

Regards Linton
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and no koalas are not Bears



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post #20 of 27 Old Feb 12th, 2012, 3:16 pm
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Re: dealers

Congratulations on the new ride, Andrew - well done! Put up some happy snaps so we can see the new addition. If you are in town next Thursday, drop me a line and lets see if we can grab a coffee.

Cheers

Tony

So many roads....so little time!!
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post #21 of 27 Old Feb 15th, 2012, 12:18 am
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Re: dealers

It's not a quick trip for most of you but if you ever need a BMW guy in SA. Lee McPeake engineering is the place. Lee is an old school BMW guy that has the BMW microfiche in his head.

He has great service and his pricing is very reasonable.

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post #22 of 27 Old Feb 15th, 2012, 5:49 am
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Re: dealers

The world is now a much smaller place thanks to www. I recently needed to purchase a major service kit for the K12 - Oil filter, fuel filter, air filter, spark plugs, front & rear brake pads, 2 sets of CPC quick disconnect couplings. So, forwarded requests for quotes to 3 dealers in 3 separate states of Oz. When the prices came back the best including postage to Tasmania was not within 40% of the price from Beemer Boneyard in the US, including US$63 postage ! I don't mind paying a premium for living in this great land, it's more than worth it, but when the difference is that great,............... sorry, but someone needs to try harder or we all know what the eventual outcome will be. My view only, others may disagree. Dennis

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post #23 of 27 Old Feb 15th, 2012, 6:06 am Thread Starter
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Re: dealers

Your not alone there Dennis.
Its not like the stuff is made here, it's all imported. I don't mind a bit of markup to buy from a local business, but they've been gouging for so long they have no idea how to stop. The marketing landscape has changed dramatically in the last couple of years, and it won't ever go back to the way it was.

Chris
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post #24 of 27 Old Feb 15th, 2012, 7:08 pm
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Re: dealers

The dealers are definitely out of touch with reality! I am about to change out the back end of the RTP so the wife can join me on some adventures. After multiple phone calls with the local dealer I was quoted about $1600 for the basic items required to do the job.

I spent 20 minutes on the phone with the guys at motorworks in the UK who knew exactly what I needed and shipped the kit the same day for $800 including freight. I run a small business and I prefer to shop local but $800 in my back pocket is hard to ignore.

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post #25 of 27 Old Feb 16th, 2012, 3:11 pm
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Re: dealers

Quote:
Originally Posted by IO222
OK Tony now back from Melbourne with an empty cheque account and a new K1600GT in the driveway with 400 km on it. Must admit after all my poobahing about them being to heavy it is really nice. Must admit very heavy but that motor ! If you haven't taken one for a ride I suggest you do ! 1 st service next Thursday off to Daylesford tomorrow !
cheers Andrew
Hello there Andrew!
Hey,were you at Southbank BMW picking up the new K1600GT after its first service yesterday at about 3:30 PM?

Cheers

Tony

So many roads....so little time!!
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post #26 of 27 Old Apr 9th, 2012, 2:24 am Thread Starter
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Re: dealers

So, I threatened myself that I had to do the 90k (km) service, and did so on Easter Saturday.
Not too bad all up, changed oil & filter... after realising I had the wrong oil (SJ grade... not recommended by BMW...) had to do a quick run to the bike shop about 20 mins away to get some SG grade dino oil.
New brake pads front & rear, pulled the EHCS and topped the oil up as it didn't always lift the bike.. it took about 15mls so hopefully that'll fix it. Grease it and the sidestand.
Can't do the Moditec check, but everything lit up ok and ran fine on a test run.

Only thing of concern was that the rear brakes lost a little fluid out of the overflow pipe when I pushed the pistons back to get the thicker new pads in. I don't know how the hell you are supposed to see the level through that little hole in the right pannier.
Guess I saved a few bucks, but will still look to get the 100k done at a dealers for piece of mind.

Chris
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post #27 of 27 Old Apr 9th, 2012, 5:55 am
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Smile Re: dealers

Hi Chris, nice to see you getting your hands dirty over the easter break.
No worries about the DOT 4 overflow, as long as it didn't go over any
painted stuff. Shouldn't be a problem down so low. They vent from the Y
junction at the top of the ABS motor. I some times undo the little caps and
using a syringe, suck out the fluid and replace with new. Doesn't hurt.
Just watch out for the fine nylon mesh filters in the reservoirs, which I remove
to do this.
The higher of the two vents is for the front (2) disks as they need more fluid.
Often easier to check the reservoir under the seat by removing the screw top
and looking in. Remember to seat the rubber moisture plug before doing it up.
Cheers

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Rena: The Committee.
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