Join Date: Mar 2008
Location: Fredericton, New Brunswick, Canada
2014 RT 20,000 km service
I phoned my dealer to get my 2014 RT in for 20,000 service and was told that I could not get an appointment before June 15th. I have never had a problem getting an appointment before, although I realize this is a busy time of year. I was also told i would also have to bring it the day before and leave it over night to allow for cooling to adjust valves. Other times, all I ever had to do was get to the dealer early in the morning to allow for cooling prior to a 1:00 pm start, but that was on my 2010 RT. I am not sure on the cool down requirement for the RTW, but I thought that they were different and did not require cooling. I may have dreamed that. I also asked if I could go over the 20,000 km's by a few hundred km's and was advised that it was a "difficult question to answer" and that the bike required service at 20,000 km's due to warranty. They were basically saying don't go over 20,000 or my warranty might be voided. I have never had to do this before and was always told that a few hundred km's over was ok. I don't have any other dealers within 400 miles, so going elsewhere is difficult. I could not get this service done last fall for the same reason, a one month wait for service and winter set in before I could get there. Anyone ever run into issues like this?
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